Error 403 - iTunes Music Store

Question

Level 2

326 points

Error 403 - iTunes Music Store

Hi,

I keep getting an error when trying to purchase music from the iTunes Music Store: "We could not complete your Music Store request, An unknown error occurred (403)" What's going on? Any ideas? Thanks.

JLM

Posted on Oct 13, 2005 7:57 PM

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Answer 1

Oct 13, 2005 8:03 PM in response to Jose Montanez

me too. ibook , tiger, qt 7.0.3, itune 6

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Answer 2

andmoo

Level 1

15 points

Oct 13, 2005 8:13 PM in response to Jose Montanez

Same too for me at the moment although in my case it's giving a (403) while I'm trying to subscribe to a podcast.

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Answer 3

Oct 13, 2005 8:21 PM in response to Jose Montanez

Ditto... trying to access my iTunes account details.
Could apple be victims of its own success?
Too many people downloading video files of Lost or Housewives or Pixar?

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Answer 4

Oct 13, 2005 8:23 PM in response to Jose Montanez

Same thing here
My G5 system harddrive crashed last week, I installed a new harddrive copied my library from my laptop and now I get error 403 while trying to authorize to listen to the music I own. It says it's some sort of network error, and while my Cox Cable is rather spotty I'm able to post this, so something's up. I'm wondering if it's an issue with the number of computer's registered for the account. I had a laptop stolen this summer and never could deauthorize it...

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Answer 5

tk421

Level 2

170 points

Oct 13, 2005 8:30 PM in response to Jose Montanez

Try emptying the safari cache and delete the cookies as described here:

http://docs.info.apple.com/article.html?artnum=301628

It worked for me.

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Answer 6

Oct 13, 2005 8:36 PM in response to tk421

Didn't work - I've cleared the cache and deleted the cookies.

Running iTunes 6.0 and QT 7.0.3

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Answer 7

Oct 13, 2005 8:38 PM in response to tk421

I did not empty my Safari cache or delete my cookies, and now suddenly I was able to authorize. In fact I did not do anything except walk away and eat some brown sugar... perhaps this is a problem on Apple's end.

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Answer 8

tk421

Level 2

170 points

Oct 13, 2005 8:40 PM in response to Kirk Bodick

It looks like the store is down now.

I guess I was lucky.

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Answer 9

Oct 13, 2005 8:42 PM in response to Kirk Bodick

I dumped my cache and deleted the appropriate apple cookies, but I still am unable to connect. I receive the same error. I'm thinking it's either the upgrade or something on Apple's end.

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Answer 10

tk421

Level 2

170 points

Oct 13, 2005 8:47 PM in response to Benjamin Spratling

I agree it's on Apple's end.

I'm getting the errors again and I did not upgrade to 6

At one time I had a screen stating the store was unavailable due to maintenance or something to that affect.

There's probably not much for us to do about it.

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Answer 11

Oct 13, 2005 8:50 PM in response to Jose Montanez

It is now giving a number (5555) rather than error (403) advisng the ITMS is unavailable.

I think it must be reaonably clear by now that ITMS is swamped with video downloads (on top of everything else - tunes and podcasts). We are just a few of the many thousands trying to get all this good stuff.

Off to bed. I will just have to wait. Ho hum.

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