Dead Pixels in screen What do i do

Accidental is anything caused by the consumer by accident.

Example: Tripped and iPhone fell out of my hand and landed on the pavement. Now has cracked screen, or dent, or really major scratches.

The link below talks about the iPhone Service FAQ


http://www.apple.com/support/iphone/service/faq/


The scratches on the back could be normal ware and tare. I know mine has them. Nothing major. But the Apple Rep in the store or repair depot can determine if it is a major issue or not. As they can physically see the product.

As long as their is no accidental damage. Then yes the iPhone Warranty will cover it.


Please make an appointment at the local Apple Store if possible so an iPhone Tech can inspect the iPhone and determine proper repair arrangements.


If you do not live near an Apple Store call iPhone Support they can setup Mail in service. Please keep in mind that if any accidental damage is detected on the iPhone at all this does void the warranty and the dead pixels will not be addressed.


🙂

does someone experience the same problem than me? Since yesterday a "thing" appear on my iphone screen (not on the glass) it is growing... You can see the picture on my public folder http://idisk.mac.com/piratec/Public?view=web
thanks

Since your public folder still requires a password, I'm not sure, but from the sound of it, you have a leaking pixel. Get it to the Apple Store immediately. (And read all the above warnings about it.)

piratec, that looks like something being generated by a defect in your video circuit on your logic board. I would get it looked at. I believe they will replace the phone for you.

Dave M.
MacOSG Founder/Ambassador  An Apple User Group  iTunes: MacOSG Podcast
Creator of 'Mac611 - Mobile Mac Support' (designed exclusively for an iPhone/iPod touch)

Go to the Web app section of Apple's site and download Pixel Test. Run that once and see what shows up.

Dave M.
MacOSG Founder/Ambassador  An Apple User Group  iTunes: MacOSG Podcast
Creator of 'Mac611 - Mobile Mac Support' (designed exclusively for an iPhone/iPod touch)

This is the funniest answer to my problem. read my post on my blog you'll understand my frustration.
http://piratec.net
First I had done that and second it only show the same "thing" on the screen with every color.
Sorry but that does not help.

Ok, if it's doing it on every color, I doubt it's a pixel or screen issue then. I still think you have a problem with your video circuit on your logic board.

Dave M.
MacOSG Founder/Ambassador  An Apple User Group  iTunes: MacOSG Podcast
Creator of 'Mac611 - Mobile Mac Support' (designed exclusively for an iPhone/iPod touch)

Well as I said in my post no Apple Store in France = lousy Apple customer service.
For my iPhone Pixels Problem they told me to send it to them and they would rpaer it. Them I will be without a phone for a week.....
Are they kidding me?
What is happening to the Apple I know?
I wish I recorded the conversation.
Too bad. I'm very disappointed. But who cares? Certainly not Apple.

They usually send you a box to ship it back to them in overnight. They won't repair yours. Instead, they will send you a replacement unit. They can overnight one back to you, so your probably only looking at 3-day turnaround.

Dave M.
MacOSG Founder/Ambassador  An Apple User Group  iTunes: MacOSG Podcast
Creator of 'Mac611 - Mobile Mac Support' (designed exclusively for an iPhone/iPod touch)

Update: The box was sent the 17th. I was told it would arrived over night.... we are now the 20th and the box is still not there. UPS has schedule the delivery for the 22th..
My question: if it take 5 days for an empty box to come, how many days is it going to take when they sent my repaired iPhone back to me?
http://piratec.net

The warranty doesn't cover "accidental" damage? Will it cover "on-purpose" damage?

The warranty covers defects.

Basically, if you broke it, it is not covered.

If it broke itself, it probably does cover it.

Go to the Apple store and find out.