4 Replies Latest reply: Nov 27, 2008 8:27 AM by Rick Ramble
Beau55 Level 1 (0 points)
when i click next on the welcome to itunes diagnostics window,i get the error-itunes has encountered a problem and needs to close-this happens everytime i try to run the diagnostics. everything else in itunes works fine.

custom, Windows XP
  • CasperGemini Level 5 (4,305 points)
    Have you tried reinstalling iTunes and QuickTime?

    Go into Control Panel > Add/Remove Programs
    Remove these applications:
    1. Apple Software Update
    2. Apple Mobile Device Support
    3. iPod for Windows (this may or may not exist, either way, it's not needed so we can remove it)
    4. iTunes
    5. QuickTime

    Restart the computer
    Download & Install the Windows Installer Cleanup Utility:
    http://support.microsoft.com/kb/290301/
    Launch the Utility: Start > Programs > Windows Install Clean Up
    Select any of the above mentioned applications, and click Remove

    Restart the computer again
    Download & install iTunes again from here: http://www.apple.com/itunes/download/

    CG
  • 230characters Level 1 (0 points)
    I have the same problem - itunes crashes every time i try to run any diagnostic. I tried your suggestion, uninstalling everything and reinstalling, and it did not help.
  • JoirX Level 1 (0 points)
    Does anybody know the solution? It's kinda weird that the DIAGNOSTICS won't work... we can't even check what's wrong ^.^ I tried reinstalling and all that stuff.
  • Rick Ramble Level 1 (0 points)
    I feel your pain; I recently installed iTunes (I'm a late bloomer) and despite all my best efforts, iTunes crashes whenever I attempt to run the diagnostics features.

    For any iTunes techicians listening in, you might want to look into this........