How do I change the iTunes receipt e-mail address?

Visit this link:

Change your name or address

You'll find more similar links on this reference page:

http://www.apple.com/support/itunes/musicstore/

It's not as simple as that for everyone A Brody. It would be great if it was that easy.

People with .Mac accounts CANNOT change their email addresses in iTunes. The field simply won't allow it. I have changed my email address in my Apple ID a long time ago and it has never updated in iTunes. It has updated for other services just fine. But NOT iTunes.

I have been waiting for my .Mac account to finally expire. I had been told by a number of people on this forum that when .Mac finally expires (after the grace period) that iTunes will allow you to update your email address.

I anxiously await to see if that is true. I have another day or so.

This is a HUGE flaw in .Mac/iTunes usability. My buddy has never used a .Mac account and he can change his email adress at any time in his iTunes account. In my account however the field is completely locked. I CANNOT change it.

Here's hoping it is released in the next day or so.

Steve

People with .Mac accounts CANNOT change their email addresses in iTunes. The field simply won't allow it. I have changed my email address in my Apple ID a long time ago and it has never updated in iTunes. It has updated for other services just fine. But NOT iTunes.

Sounds like you have some extenuating issue that you can fill out the form at the bottom of this page to ask for help:

http://www.apple.com/support/itunes/musicstore/email/

I have contacted Apple through the web form on that page A Brody. Hopefully this can be resolved. Thanks! I will try and post what happens.

Steve

I got some help from iTunes support, and it seems to work.

If you have a .Mac iTunes account, and you want to change the email address:

First, change your primary email address at myinfo.apple.com.

Then:

"Due to an issue with the store, you must follow the instructions below to change your email address of record:

1. Verify that you have an active network connection and open iTunes.
2. Click “Music Store” from the Source list.
3. Click on the Account button in the upper right corner. The Account field will either display your iTunes Music Store Account ID or “Sign In.”
4. Enter the account name and password of the iTunes Music Store account.
5. Click “View Account”
6. On the Account Information page click “Edit Credit Card”
7. Re-enter your billing address information, adding a space at the end of your address. This will force the account to refresh and apply your new email address.

Please rest assured that we are aware of the issue and are working to resolve it as soon as possible."

Rob,

You get my vote for the day.

I tried contacting customer support, but I only got instructions on how to change my e-mail address, which I had already done.

Thanks!

Karen

Yes. I received the same instructions. They have NOT worked. I'm am waiting for another answer.

Steve

Still no solution from the iTunes Music Store Support Team. Just this:

Dear Steve,

Thank you for contacting the iTunes Music Store.

We are working toward a resolution for the issue you have reported. Your
experience with the iTunes Music Store is of the utmost importance to us,
and we appreciate your patience as we strive to make it an enjoyable one.
Rest assured that we have flagged your request for follow up and will
contact you immediately once we have more information.

Sincerely,

iTunes Music Store Support

Steve

Still yet another week with no solution from the iTunes Music Store.

Here's a new wrinkle in the problem I discovered.

My email address is correct in the Apple ID are for MyInfo.

https://myinfo.apple.com

If I log into my iTunes Music Store account (which is still locked to my old EXPIRED Dot Mac email address), and I try the credit card update trick, it does not update my email address in iTunes. That is still locked.

It DOES however update the email address in MyInfo!! TO THE OLD EXPIRED DOT FREAKIN' MAC ACCOUNT!! UGH!!!!!!!!

This is crazy! C'mon Apple/iTunes! Get your crap together!

I went back and manually changed MyInfo.

All I want to do is have the correct email address associated with my iTunes Music Store account. Why is this so hard to do?


Steve