12 Replies Latest reply: Jun 26, 2008 2:19 PM by CasperGemini
rmurtagh Level 1 Level 1 (0 points)
I had done an update to iTunes some time ago. It failed. I tried all the methods to fix it and in the end removed iTunes, Quicktime, etc. I have removed the programs. deleted the directories and cleaned the registries of the misc entries (using RegCure) rebooting in between each step.
the exact message is "Service 'iPod Service' (iPod Service) failed to start. Verify that you have sufficient privileges to start system services.
I only have one user made on the machine - which is of course admin. I have tried changing ownership and permissions on the iPod directory after it is created all to no avail.
Please just don't link the the "remove iTunes from a windows vista machine" thread. I have run the MS cleanup utility also. I have tried all kinds of things people have suggested and so far none have worked. PLEASE help me.

Windows Vista
  • rmurtagh Level 1 Level 1 (0 points)
    btw - i select cancel because teh service will not start and then the install rollsback - leaving me with nada.
  • rmurtagh Level 1 Level 1 (0 points)
    also - i have turned off windows firewall and snoozed my anti-virus software when attempting the installs.
  • rmurtagh Level 1 Level 1 (0 points)
    and turned off the vista security thingy when nothing else worked. and did the download only thing through the updater and tried installing components separately.

    Message was edited by: rmurtagh
  • CasperGemini Level 5 Level 5 (4,305 points)
    Hmm... usually the iPodService can't be stopped. When you receive the error, do you get an option to Retry? If so, run the installer until you get to that error. When it appears, leave it on the screen, and try the following.

    Hold the Windows key and press R
    Type services.msc in the window and click OK
    Right click the iPodService and click Start

    If that appears successful, go back to your installation error and click Retry.

    If that does not work for you, I would suggest creating a new administrative user on the computer (via Control Panel > User Accounts), restarting and logging in to the new user, and attempting to download and install iTunes over there. If successful, you should also have a successful installation of iTunes on your original account. If so, you're good to delete that temporary user.


    Message was edited by: CasperGemini (typos)
  • rmurtagh Level 1 Level 1 (0 points)
    The service shows up in the service manager as stopped during the installation at the point where it fails with the retry message. If I try and start it manually the service manager responds with a "service failed to respond in a timely manner" message immediately.
    It seems that most people who have had this level of difficulty ended up reinstalling the OS. I finally don't hate my Vista install. It is not what I would call love, but it would be huge to reinstall every thing.
    For some reason I had not though of trying making a new admin user. Thanks for the thought.
  • rmurtagh Level 1 Level 1 (0 points)
    no joy - I even optimistically named the new user iTunes. I get the same results.
    Why can't I install iTunes without the iPod service? I never sync my iPod to this machine. I sync it to my Mac. Why iTunes then? I hate Windows Media Player even more than Vista - nuff said. Plus if an emergency song runes (needed Your a Mean One, Mr. Grinch last Christmas) it good to go.

    Any more ideas?
  • CasperGemini Level 5 Level 5 (4,305 points)
    iPodService goes along with iTunes to default, I would imagine so that users with an iPod don't have to download and install several different applications/utilities.

    You might want to give this a try:

    Even though you said you already disabled everything. If you've already put your machine into selective startup for whatever reason, make sure that on the Services tab of the Configuration Utility, iPodService and Apple Mobile Device are enabled (if listed).

  • rmurtagh Level 1 Level 1 (0 points)
    I had used msconfig and aggressively turned off startups and services. I had not done it after a fresh uninstall and cleanup and reboot though. Just the reboot as part of applying the changes made and trying to reinstall iTunes. I had just completed that to no avail.

    So what I just tried was as follows:
    1. Uninstalled all Apple software including QuickTime, Bonjour, Software Updater and Mobile Device Support using the Apple guide.
    2. Rebooted.
    3. Ran RegCure to remove misc registry entries no longer associated with iTunes, etc.
    4. Ran MS Installer Cleanup Wizard.
    5. Deleted any remaining Apple directories in c:\Program Files.
    6. Rebooted.
    7. Ran msconfig and aggressively deselected startups and services. Ensured iTunes and iPod where selected. Ensured selective startup was selected.
    8. Rebooted.
    9. Downloaded and reinstalled iTunes.
    10. Received the same failure notices - the failed to start one and if i tried to start the iPod service manually through the service manager, failed to respond in a timely manner message. The events log for the iTunes install error is "A timeout was reached (30000 milliseconds) while waiting for the iPod Service service to connect." and the event log for the manual start from the service manager attempt is: "The iPod Service service failed to start due to the following error:
    The service did not respond to the start or control request in a timely fashion."
    11. Changed permissions for all entries in the permissions list to full control.
    12. Tried reinstall - failure.
    13. Took ownership of c:\program files\ipod directories and files.
    14. Tried reinstall - failure.
    15. To make sure I tried the install two times - once with my iPod connected and once without.
    16. Wrote this entry in the forums.
    Previously I had tried the new admin user you had suggested.
  • rmurtagh Level 1 Level 1 (0 points)
    I am not sure why I did not try this before, but through the service manager,during the install, I changed the logon from local system account to local service with no password and that worked. Then I went back to the installation and that completed I thought I had tried all the "user logon" options from the logon tab.

    Very odd...

    Thank you for your input. if I had not gotten a quick response I probably would have given up trying to install iTunes.

    Message was edited by: rmurtagh
  • CasperGemini Level 5 Level 5 (4,305 points)
    Glad to hear you got everything sorted out.

    Take care
  • jennieblue22 Level 1 Level 1 (0 points)
    HELP! I have the exact same problem, tried everything here, nothing worked. (When I tried services.msc and tried to change anything, I got the error "The system cannot find the file specified")
  • CasperGemini Level 5 Level 5 (4,305 points)
    Are you not able to open services.msc or are you able to open it but not change any of the Apple-related running services?

    If you're not able to open it, try creating a new admin user account on your computer, and testing iTunes and the iPod over there.

    1. Go to Control Panel > User Accounts
    2. Click on "Create new user"
    3. Follow the prompts to create a new computer administrator
    4. Restart the PC and log in to the new account

    If you're able to open it but can't find or make changes to anything Apple - related, try going through this process for a clean reinstall of the iTunes/iPod software:

    Go into Control Panel > Programs & Features
    Remove these applications:
    1. Apple Software Update
    2. Apple Mobile Device Support
    3. iTunes
    4. QuickTime

    Restart the computer
    Download & Install the Windows Installer Cleanup Utility:
    Launch the Utility: Start > Programs > Windows Install Clean Up
    Select any of the above mentioned applications, and click Remove

    Restart the computer again
    Download & install iTunes again from here: http://www.apple.com/itunes/download/