Syncing Stalls

Question

Level 4

1,025 points

Syncing Stalls

When I try to sync my iPhone it stalls trying to sync contacts. It will stay at "syncing contacts" for hours. I've tried powering the phone off/on and restarting my computer. Neither seem to help. So am I forced do to a hard reset now and start from fresh? Please tell me there is an easier way.

My iPhone is using 1.1.3

MacBook Pro 1.83 (7200 HD)/ MacPro 2.66/ mini 1.5Ghz / PBG4 1.25Ghz, Mac OS X (10.5)

Posted on Jun 26, 2008 11:42 AM

Reply

Answer 1

gdgmacguy

Level 7

21,885 points

Jun 26, 2008 1:29 PM in response to Harry

You need to upgrade to 1.1.4

Reply

Answer 2

Jun 27, 2008 1:53 PM in response to gdgmacguy

I doubt updating to 1.1.4 will do anything. I've had syncing problems since 1.1.2 (not implying any sort of cause and effect) where calendars and contacts simply choke. If I leave my iPhone syncing for an hour or so it will sometimes complete the sync but not always. I've tried every suggestion under the sun with that has been posted here and elsewhere with no luck.

Cheers,

Don

Reply

Answer 3

gdgmacguy

Level 7

21,885 points

Jun 27, 2008 1:58 PM in response to Lampornis

I mentioned upgrading because Apple will not help you troubleshoot unless you've installed the latest firmware.

Reply

Answer 4

Jennifer_B

Level 4

1,760 points

Jun 27, 2008 2:06 PM in response to Lampornis

Lampornis,

iPhone 1.1.4 software also includes many bug fixes that may help resolve your issue. You may also want to reset sync history. To reset your sync history, open iSync. Choose iSync > Preferences, and then click the Reset Sync History button.

Hope this helps,
Jennifer B.

Reply

Answer 5

Lauren L.

Level 3

910 points

Jun 27, 2008 8:07 PM in response to Harry

Also, there could be a log in the crash reporter hanging it up, that happened to me a few months back....

Go to the following folder on your Mac :

Macintosh/Library/Users/Logs/CrashReporter

If there is a folder in there for mobile devices, delete that folder. That might clear up your sync issues.

Hope this helps!

Reply

Answer 6

Jul 8, 2008 6:58 AM in response to Lauren L.

My iphone sync has been broken for a couple of months, hanging at whatever Info tab item I enabled (Contacts, Calendars, Mail Accounts, Web Browser)... and this solution FINALLY helped!! What a dumb problem. 🙂

If your iPhone sync is hanging, try removing the crash reporter files... only the path is wrong above, it's <your home folder>/Library/Logs/CrashReporter.

Reply