4550 Views 10 Replies Latest reply: Jun 28, 2008 11:06 AM by impulse_telecom
The icon you're seeing means that the Mac can't find your hard disk or read from it.
Insert the first of the two recovery disks that came with your computer and hold C while you turn it on. This will boot from the DVD. From the menubar, choose Disk Utility and see if your hard disk is listed in the left-hand pane. If not, restart the computer and hold D this time. Run the Apple hardware test and see if it passes.
If your hard disk IS listed in Disk Utility, choose "Verify Disk" and if any problems are found, repair it. Try restarting after that.
If the disk is not listed, and the Apple hardware test fails, your hard drive has most likely gone bad and will need to be replaced. You can take the computer to Apple if it's under warranty and they'll do it for free or you can do it yourself by following these directions:
I've done the verify and repair, and it keeps coming back with:
Error: The underlying task reported failure on exit
That mean anything to anyone?
ALSO: I originally had Tiger on my Mac, but I upgraded to Leopard using my friends disks.
Now, I've been using the disks I originally received, but do I need to use my friends Leopard disk for it to work correctly?
Well I can tell you it's not a good thing. Does it give another error message? And I think the disk repair on your tiger disk is sufficient to repair a leopard disk. You could try running [fsck|http://support.apple.com/kb/TS1417] (look for the section that says "Use fsck"). This is the equivalent Disk Utility to the one on the leopard disk but I have a feeling you will get the same result. Therefore you might have to use something like [DiskWarrior|http://www.alsoft.com/DiskWarrior> to repair your hard drive.
Message was edited by: Steven Vanderhoek
You must use the appropriate disk for your operating system. A Tiger recovery DVD should not be used with a Leopard system and vice versa. You'll need a Leopard DVD to proceed. Run the verification again with the correct recovery disk.
Is the drive making any strange or unusual noises? Constant clicking, for instance?
If it's making weird noises it's very likely that the drive has failed.
Take the computer into your local Apple store if it's under warranty. Otherwise, you can buy a new hard disk and install it yourself. It's not hard at all. Follow these directions:
I'd try booting from the system install disc, then running trouble shooting utility. Examine the hard drive's SMART (self monitoring and reporting technology) status. If you don't see, "verified," then you know the drive is probably defective.
The other things to try - if you have an external drive, try installing Mac OS on the external drive and boot from the external drive. The internal drive may mount and you may be able to get some files even though you can't boot the internal drive.
You can try hooking your MacBook with FireWire to another Mac, and booting your MacBook in target disk mode. You may be able to read some files with the other working Mac.