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White Screen of Death? (HELP!!!)

4198 Views 10 Replies Latest reply: Jun 28, 2008 11:06 AM by impulse_telecom RSS
wolfpack0 Calculating status...
Currently Being Moderated
Jun 27, 2008 2:59 PM
Okay, after coming back from a movie, I go onto my Macbook.

For the first five minutes, everything's okay, then all of a sudden it starts making odd noises and starts freezing up.

After a few minutes of trying to get control back, I just hit the power button.

I then turn the Macbook back on and get the start up sound.

Then I see a white screen, and if I let it run for a bit, it shows a grayish folder in the middle of a screen with a white question mark which blinks in and out.

It just stays a that.

It seems to keep doing this, no matter how many times I try.

Help please!
Macbook, Mac OS X (10.5.3), Leopard
  • bdkjones Level 4 Level 4 (1,330 points)
    Currently Being Moderated
    Jun 27, 2008 3:40 PM (in response to wolfpack0)
    The icon you're seeing means that the Mac can't find your hard disk or read from it.

    Insert the first of the two recovery disks that came with your computer and hold C while you turn it on. This will boot from the DVD. From the menubar, choose Disk Utility and see if your hard disk is listed in the left-hand pane. If not, restart the computer and hold D this time. Run the Apple hardware test and see if it passes.

    If your hard disk IS listed in Disk Utility, choose "Verify Disk" and if any problems are found, repair it. Try restarting after that.

    If the disk is not listed, and the Apple hardware test fails, your hard drive has most likely gone bad and will need to be replaced. You can take the computer to Apple if it's under warranty and they'll do it for free or you can do it yourself by following these directions:

    http://manuals.info.apple.com/en/MacBook13inch_HardDriveDIY.pdf
    2.5 Ghz MacBook Pro, 4GB RAM, Mac OS X (10.5.3)
  • Steven Vanderhoek Level 2 Level 2 (425 points)
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    Jun 27, 2008 8:26 PM (in response to wolfpack0)
    Well I can tell you it's not a good thing. Does it give another error message? And I think the disk repair on your tiger disk is sufficient to repair a leopard disk. You could try running [fsck|http://support.apple.com/kb/TS1417] (look for the section that says "Use fsck"). This is the equivalent Disk Utility to the one on the leopard disk but I have a feeling you will get the same result. Therefore you might have to use something like [DiskWarrior|http://www.alsoft.com/DiskWarrior> to repair your hard drive.
    Steve

    Message was edited by: Steven Vanderhoek
    12" iBook G4 (Bluetooth Model), Mac OS X (10.5.3), 1.33 GHz, 1.5GB RAM
  • bdkjones Level 4 Level 4 (1,330 points)
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    Jun 27, 2008 8:42 PM (in response to wolfpack0)
    You must use the appropriate disk for your operating system. A Tiger recovery DVD should not be used with a Leopard system and vice versa. You'll need a Leopard DVD to proceed. Run the verification again with the correct recovery disk.

    Is the drive making any strange or unusual noises? Constant clicking, for instance?
    2.5 Ghz MacBook Pro, 4GB RAM, Mac OS X (10.5.3)
  • Paul4900 Level 2 Level 2 (350 points)
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    Jun 27, 2008 9:58 PM (in response to wolfpack0)
    If this isn't yet another one of those suicidal Seagate hard drives that are impossible to recover data from, then I'm a dead guy strapped to a ceiling fan. (And of course, I'm not.)
    Black 2.2 GHz MacBook w/10.5.3, iMac 17" C2D (SD) w/10.4.11, 2x 8 GB iPT, 4 PCs, Mac OS X (10.5.3), I post obvious answers for obvious reasons.
  • bdkjones Level 4 Level 4 (1,330 points)
    Currently Being Moderated
    Jun 28, 2008 8:28 AM (in response to wolfpack0)
    If it's making weird noises it's very likely that the drive has failed.

    Take the computer into your local Apple store if it's under warranty. Otherwise, you can buy a new hard disk and install it yourself. It's not hard at all. Follow these directions:

    http://manuals.info.apple.com/en/MacBook13inch_HardDriveDIY.pdf
    2.5 Ghz MacBook Pro, 4GB RAM, Mac OS X (10.5.3)
  • edoras Level 1 Level 1 (30 points)
    Currently Being Moderated
    Jun 28, 2008 8:51 AM (in response to wolfpack0)
    My HDD used to have that sound.... the hdd failed. I send for repair and got a new HDD replacement...
    Black Macbook / Time Capsule 500 GB / iPod Touch 16GB/ ATV 160GB, Mac OS X (10.5.2)
  • impulse_telecom Level 3 Level 3 (635 points)
    Currently Being Moderated
    Jun 28, 2008 11:06 AM (in response to edoras)
    Hi,

    I'd try booting from the system install disc, then running trouble shooting utility. Examine the hard drive's SMART (self monitoring and reporting technology) status. If you don't see, "verified," then you know the drive is probably defective.

    The other things to try - if you have an external drive, try installing Mac OS on the external drive and boot from the external drive. The internal drive may mount and you may be able to get some files even though you can't boot the internal drive.

    You can try hooking your MacBook with FireWire to another Mac, and booting your MacBook in target disk mode. You may be able to read some files with the other working Mac.

    Bill
    multiple types, and windows too

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