11 Replies Latest reply: Jun 29, 2008 5:00 PM by Allan Sampson
ben513a Level 1 Level 1 (0 points)
I caught a virus on my PC and had to erase and reboot everything, this includes itunes. How do I get the music and all infromation I currently have on my IPHONE on to the new Itunes I just finished downloading?

Windows XP Pro, Iphone 8g
  • Allan Sampson Level 10 Level 10 (123,370 points)
    iTunes includes an option to transfer content that was purchased from the iTunes Store from an iPod or iPhone, but this is for content that was purchased from the iTunes Store only.

    With your iPhone connected and without syncing, at the iTunes menu bar go to File and select Transfer Purchases From - the name of your iPhone.

    Without a backup of your iTunes library stored elsewhere, any iTunes content that is available on your iPhone that was not purchased from the iTunes Store will be lost.

    If you maintain a backup for all your other important data available on your computer's hard drive stored on an external drive used for backup purposes only - or on some other media, I would add your iTunes library to your backup. If you don't currently maintain a backup for anything, now is a good time to start.

    This is important regardless the platform - since it isn't a matter of if, but when your hard drive has a partial or complete failure since none last forever, but even more so with a Windows PC due to constant virus, adware, and spyware concerns.
  • ben513a Level 1 Level 1 (0 points)
    I just purchased a song on itunes and it will not show up on my Iphone, why?
  • ben513a Level 1 Level 1 (0 points)
    I guess what I am trying to say is, the song shows up in itunes, but when I try to Sync it does not show up.
  • Andrew T. Level 4 Level 4 (3,210 points)
    Did you make sure to go to the Music Tab - Select Sync Music - All songs and Playlists?




    Also if you go to the Summery tab and only have sync checked songs and videos and that song is not checked then it will not sync.
  • ben513a Level 1 Level 1 (0 points)
    I found all my old music in Itunes, but it is in gray and it will not let me do anything to it. Also when it will not let me select that icon, it is gray also. If I choose the Sync music Icon, it says that all my existing music will be replaced by those in my itunes library. I am really confused and do not want to lose all my music. Help!!!!!!
  • Andrew T. Level 4 Level 4 (3,210 points)
    On the summary screen do you have Manually Manage music checked?
  • Allan Sampson Level 10 Level 10 (123,370 points)
    Did you lose your entire iTunes library due to the virus, and you don't maintain a backup that includes your iTunes library?

    An iPhone can be synced with a single iTunes library only. If your entire iTunes library was lost and you sync your iPhone with your new iTunes library, all iTunes content on your iPhone will be erased.

    iTunes includes an option to transfer content that was purchased from the iTunes Store from an iPod or iPhone, but this is for content that was purchased from the iTunes Store only.

    Without syncing, at the iTunes menu bar go to File and select Transfer Purchases From - the name of your iPhone.

    Any iTunes content that is available on your iPhone that wasn't purchased from the iTunes Store will be lost.
  • ben513a Level 1 Level 1 (0 points)
    Yes, It is checked. Can'nt I just add the song I just purchased to my already existing songs in my iphone without erasing anything. What about all my settings, pictures, contacts etc. can i sync those to my new itunes?
  • Allan Sampson Level 10 Level 10 (123,370 points)
    Can'nt I just add the song I just purchased to my already existing songs in my iphone without erasing anything.


    No you can't. An iPhone can be synced with a single iTunes library only. If your original iTunes library was lost due to the virus, all iTunes content available on your iPhone will be lost when you sync your iPhone with your new iTunes library. If your iPhone includes content that was purchased from the iTunes Store, you can transfer this content to your new iTunes library per the instructions I included with my previous post.

    What about all my settings, pictures, contacts etc. can i sync those to my new itunes?


    iTunes is the sync conduit for this data, but this data is not stored in your iTunes library. Your iPhone settings are not affected when syncing. iTunes creates and maintains a backup of your iPhone settings, and all data stored on your iPhone that is not included with the iTunes sync process such as SMS messages, etc. iTunes updates your iPhone's backup if needed during the sync process. If any of the data on your iPhone that is included with your iPhone's backup has changed since the last sync with iTunes, your iPhone's backup will be updated which is the very first step during the sync process.

    Photos available on your iPhone that were transferred from your computer should remain on your computer, but if you lost all such photos due to the virus and you don't maintain a backup of this data, these photos will also be lost during the sync process. Photos captured by your iPhone can be imported by your computer just as with a digital camera, and photos captured by your iPhone are included with your iPhone's backup.

    Contact information, calendar events and bookmarks are synced with the supported applications on your computer. If this data was also lost due to the virus and you don't maintain a backup, enter one contact in the supported address book application on your computer, and one calendar event in the supported calendar application on your computer before syncing. When syncing, this should provide a merge option which you want to select. This will merge this data on your iPhone with the supported applications on your computer.
  • ben513a Level 1 Level 1 (0 points)
    First off thanks for the info. So how do I go about backing up my iPhone with a external drive? Can I save my current music and then download it to windows?
  • Allan Sampson Level 10 Level 10 (123,370 points)
    You're welcome.

    You can't backup your iPhone's data on an external drive. Most of the data available on your iPhone is available on your computer - iTunes content, photos transferred from your computer to your iPhone, contact information, calendar events, and browser bookmarks. You should be maintaining a backup of this data on your computer along with all other important data stored on an external drive used for backup purposes only.

    The iPhone is not designed or intended to be used as a backup device, and should not be considered as such.

    iTunes creates and maintains a backup for your iPhone which stores all data not included with the iTunes sync process, such as your iPhone settings, SMS messages, notes created with the Notes application, recent calls, call favorites, and photos captured by your iPhone, etc. Your iPhone's backup is updated if needed as part of the iTunes sync process. If any of the data stored in your iPhone's backup has changed since the last sync, your iPhone's backup will be updated as the first step in the sync process.

    As I've already provided, iTunes includes an option to transfer content purchased from the iTunes Store from an iPod or iPhone, but this is for content that was purchased from the iTunes Store ONLY.

    With your iPhone connected and without syncing, at the iTunes menu bar go to File and select Transfer Purchases From - the name of your iPhone. This will transfer all iTunes content that was purchased from the iTunes Store from your iPhone to your iTunes library.

    All other iTunes content (other than purchased from the iTunes Store) will be lost, unless you have a backup of your previous iTunes library stored elsewhere.