PhotoShop has an unexpected & unrecoverable problem that won't let it start

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PhotoShop has an unexpected & unrecoverable problem that won't let it start

Upon start up and after it loads Photoshop posts 2 error messages, "An unexpected and unrecoverable problem has occurred because something prevnted the text engine from being initialized. Photoshop will exit now. & An unexpected and unrecoverablel problem has occurred. Photoshop will now exit. Photoshop says after we reloaded the program twice that it is a Mac problem. I tried setting up another account and it pulls up fine on my other account.

eMac, Mac OS X (10.3.x)

Posted on Jun 30, 2008 12:14 PM

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Answer 1

Jun 30, 2008 12:17 PM in response to deni1

*"I tried setting up another account and it pulls up fine on my other account."*

Then you should try trashing your Photoshop preferences. Otherwise, since PS is not an Apple product you'd probably want to post your question on Adobe's own discussion forums, as they would be geared more toward the issue than an Apple forum:

http://www.adobeforums.com

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Answer 2

deni1 Author

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Jun 30, 2008 12:40 PM in response to Templeton Peck

I paid Adobe to fix the problem and they concluded it is a Mac problem and one of the criteria they used is it pulled up fine on a new account.

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Answer 3

Jun 30, 2008 12:47 PM in response to deni1

But if it works on one account and not the other, then it's not a "Mac" problem...because it does work. Your PS preferences are probably corrupt. Trash them, reboot and see what happens.

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Answer 4

deni1 Author

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Jun 30, 2008 1:29 PM in response to Templeton Peck

I don't have any preferences since I dumped PS and reloaded it, it won't let me start it up to do anything. After finally dumping the system twice and reloading it Adobe had me set up another account which PS starts up in, no problem. I explained the problem to phone help at Mac and they suggested this forum before I paid them for support. They will probably just have me dump my entire system and I would prefer not to do that. Unfortunately I can't pull up my files from my main account or I would just use it under my other account name.

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Answer 5

Jun 30, 2008 2:02 PM in response to deni1

*"I don't have any preferences since I dumped PS and reloaded it,"*

Uninstalling the app does not remove preferences.

Go to /Users/youruser/Library/Preferences and remove the *Adobe Photoshop CS3 Settings* folder. Reboot. Try it again.

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Answer 6

deni1 Author

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Jun 30, 2008 3:05 PM in response to Templeton Peck

I went into my Library dumped CS2 Settings file, emptied the trash and rebooted, same problem. I rechecked to CS2 Settings and it shows up again so I assume it reloads. However it didn't clear up the problem. Any other suggestions, I appreciate the help.

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