9 Replies Latest reply: Jun 30, 2008 8:32 PM by xboo8991x
xboo8991x Level 1 (0 points)
Last night I was playing music on itunes and all was fine. I wake up in the morning and suddenly i cannot open itunes because an error message "Itunes has encountered a problem and needs to close..we are sorry of the inconviencience" pops up. Quicktime is also having the same problem. I tried to uninstall quicktime so i could reinstall it, but it would not allow me. i am afraid to uninstall itunes because i am worried it will erase all my songs. i am not very computer literate and am out of ideas on how to fix this. any advice would be very much appreciated.
  • xboo8991x Level 1 (0 points)
    I just decided to be brave and uninstall itunes..i was also able to completely uninstall quicktime then as well..then after an hour of fighting with my computer got itunes and quicktime both reinstalled and thought all was well..until i clicked on the itunes icon and once again the same error message pops up. i'm out of ideas.
  • b noir Level 9 (72,050 points)
    Quicktime is also having the same problem. I tried to uninstall quicktime so i could reinstall it, but it would not allow me.

    Quickly checking on a known cause of similar symptoms.

    Have you at any stage installed an ACE or K-Lite Mega Codec Pack, any copies of the programs QT Alternative, QT Lite or Storm Codec, or any media converter programs that can convert files into QuickTime readable formats?

    (I'm checking on these things because depending on the versions of the programs/codec-packs, these can install earlier versions of QuickTime componentry on a PC, which can interfere with the running/installing of a higher version of QuickTime.)
  • xboo8991x Level 1 (0 points)
    Most of that was over my head..i'm pretty bad with computers...but right before itunes stopped working for me i had put a cd into my computer that was a yr book cd from my highschool..it was supposed to play with quicktime..but for some reason it wouldnt work so i gave up and took the cd out. im not sure if it has anything to do with the problem or not, but because that was the only out of the ordinary thing i did, im guessing it contributed to the problem somehow.
  • b noir Level 9 (72,050 points)
    Okay. Backtracking to something you said earlier.

    then after an hour of fighting with my computer got itunes and quicktime both reinstalled and thought all was well.

    Could you walk us through what problems you were getting when you tried to reinstall iTunes and QuickTime? (Include error messages if you can remember them.) That might give us a heads up on the nature of the QuickTime problem.
  • xboo8991x Level 1 (0 points)
    yeah of course. i had uninstalled both and when i tried to re install itunes it would go half way thru the installation process and then tell me it couldnt finish because itunes required quicktime. so i tried to reinstall quicktime first, and it would go halfway through the process again and then it would say that it couldnt finish installing because of encountered errors. so then i started google-ing on how to fix quicktime installation problems..because i figured if i could get that installed i could reinstall itunes and all would be fine.. and a website i found showed me a way to shut down conflicting programs that were stopping the installation of quicktime..i did that and then both programs were able to be installed. but then when i clicked on the itunes icon, the same original error message would appear.
  • b noir Level 9 (72,050 points)

    A bit of surmise here, but I'm wondering if that CD tried to install an earlier version of QuickTime (in order to play the content on it), and that has left you with a mix of QuickTime componentry on the PC. (A bunch of the things that you're describing seem most reminiscent of trouble with installing or uninstalling older versions of QuickTime.) That would be consistent with trouble running QuickTime or iTunes, and with trouble uninstalling/installing QuickTime.

    So, let's have another go at swapping out your existing QuickTime, taking a few extra explicit precautions along the way.

    First, do the procedure you used earlier for shutting down other applications that might possibly be interfering with installs and uninstalls.

    Now head into your Add/Remove programs and attempt to uninstall QuickTime. If you see multiple entries for QuickTime in there, attempt to uninstall all of them.

    Now, download and install the Windows Installer CleanUp utility:

    Description of the Windows Installer CleanUp Utility

    Now run the utility (“Start > All Programs > Windows Install Clean Up”), select any QuickTime entries in the list of programs that appears in CleanUp, and then click “Remove”.

    Next, we’ll manually remove leftover program files and folders.

    1. On the Start menu, click My Computer (or double-click My Computer on the Desktop).

    2. In My Computer, open Local Disk.

    3. Open Program Files.

    4. Right-click on the QuickTime folder and click Delete from the shortcut menu.

    5. Navigate to C:\Windows\system32\.

    6. Remove the files QuickTime.qts and QuicktimeVR.qtx. (If “Hide filename extensions for known file types” is enabled on the PC, then those two files will appear as “QuickTime” and QuickTimeVR”.)

    7. Restart your computer.

    Next, we'll try to get a fresh copy of QuickTime into your PC by doing a repair install of itunes.

    Switch off antivirus and antispyware applications prior to the repair install.

    Go into Add/Remove and select itunes. click "Change" and then click "Repair".

    If the repair install goes through okay, restart the PC and try launching itunes again. Does it launch properly now?
  • xboo8991x Level 1 (0 points)
    YES! oh my gosh i cannot thank you enough. it works!!!!! im so happy. and all my songs are still on itunes (: i have been sitting here ALL day trying to figure this out..and i have no idea wat you told me to do did, but i dont care cuz watever it was WORKED! im so happy thank you so much for your time i really appreciate it. youre the only person that bothered to help me. thank you so much!
  • b noir Level 9 (72,050 points)
    Excellent news. Glad you're up and running again.
  • xboo8991x Level 1 (0 points)
    you just made my entire day better haha. once again, thanks (: