edis

Q: vertical lines - there for sure

I want to share my success of getting iMac, that was demoed for a while, before I became user and warranty time started ticking for me. Initially unhappy to discover, that unit was on display at some computer shop (via traces of activities), I am now extremely happy to be found in position to be covered by 12 months warranty, once famous vertical lines issue is there, as it should (same unfortunate serial number). Only weeks were left for this joy to happen.

On the other hand, I am posting this to encourage Apple looking at the essence of problem, and stop playing unaware - when the rest of the world knows issue very well, it would be surprising, that otherwise great company would behave like it does now. If we, Apple users, are goodwilled to slightly overpay for our gadgets, surely we do this with trust in Apple as decent manufacturer of reliable equipment. If manufacturing turns out to have defects (having that for particular serie is sure sign), we, users, and Apple are finding ourselves at crossroads: either our favorite company does right thing to protect our expectations, or we no longer expect equipment to be reliable, we though it should be.

If my PC screens are more robust, than those in Mac, and if there is nobody to stand on our side in such discoveries - well, you got idea.

Personally, I am happy to have warranty, as described. But it is only luck. One cannot expect be lucky all the time.

Apple, please address issue as needed, I want to be able buying your next product.

iMac Core Duo, Mac OS X (10.5.3)

Posted on Jul 1, 2008 2:35 AM

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Q: vertical lines - there for sure

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  • by Susan Woitesek,

    Susan Woitesek Susan Woitesek Nov 5, 2008 12:13 PM in response to edis
    Level 1 (0 points)
    Nov 5, 2008 12:13 PM in response to edis
    Same here. I bought my first iMac in Oct 06 and 2 months ago it developed the dreaded 1 pixel wide vertical line appearing about 1" from the left edge of the screen.

    I have been a Mac Addict since the first machines were introduced in '84, and I find this lack of reasonable product support/customer service very disheartening - especially considering that the issue is an obvious flaw that thousands of owners are experiencing.

    <Edited by Moderator>
  • by lenn5,

    lenn5 lenn5 Nov 5, 2008 12:25 PM in response to Susan Woitesek
    Level 4 (2,531 points)
    Nov 5, 2008 12:25 PM in response to Susan Woitesek
    Susan,

    I agree that Apple should announce a repair program for this.

    But if you call AppleCare and talk with a supervisor they will fix the problem.

    lenn
  • by fjsdofnsjgv,

    fjsdofnsjgv fjsdofnsjgv Nov 5, 2008 2:15 PM in response to lenn5
    Level 1 (10 points)
    Nov 5, 2008 2:15 PM in response to lenn5
    Lenn - glad the advice worked and you are finally getting somewhere.

    Hope they manage to repair it.
  • by lenn5,

    lenn5 lenn5 Nov 5, 2008 2:52 PM in response to fjsdofnsjgv
    Level 4 (2,531 points)
    Nov 5, 2008 2:52 PM in response to fjsdofnsjgv
    Thanks.

    Will post here when I get my iMac back.

    lenn
  • by swc1983,

    swc1983 swc1983 Nov 5, 2008 6:37 PM in response to edis
    Level 1 (0 points)
    Nov 5, 2008 6:37 PM in response to edis
    yesterday my iMac got the vertical line problem also! it out of warranty, so what i can do now? my imac serious number W864xxxxWH5, it is possible get free for fix?thanks

    http://img82.imageshack.us/my.php?image=getattachmentei2.jpg
  • by swc1983,

    swc1983 swc1983 Nov 5, 2008 9:09 PM in response to edis
    Level 1 (0 points)
    Nov 5, 2008 9:09 PM in response to edis
    yesterday my iMac got the vertical line problem also! it out of warranty, so what i can do now? my imac serial number W864xxxxWH5, it is possible get free for fix?thanks

    http://img82.imageshack.us/my.php?image=getattachmentei2.jpg
  • by Steve Clen-Murphy1,

    Steve Clen-Murphy1 Steve Clen-Murphy1 Nov 6, 2008 12:23 AM in response to SmokinMac
    Level 1 (15 points)
    Nov 6, 2008 12:23 AM in response to SmokinMac
    The conversation I had with the technician who repaired mine was interesting only in that he said it was not uncommon for the fault to occur on 20" screens too. This thread is exclusively about the 17" ones and I don't see too much evidence of this on these boards.
    Anyway, two weeks in and mine is still going strong, hopefully the bad batch, or the production technique, are returned, improved.
    I am glad everyone seems to be getting a result now. Even though I paid the bench time on my repair I don't feel bitter, just glad it's fixed
  • by Susan Woitesek,

    Susan Woitesek Susan Woitesek Nov 6, 2008 7:21 AM in response to lenn5
    Level 1 (0 points)
    Nov 6, 2008 7:21 AM in response to lenn5
    I did call Apple Care (though I did not speak to a supervisor) and was told there was nothing they could do without having purchased the Apple Care warranty. I also spoke with a local Apple Store (where I DID speak with a supervisor) and was told the same thing or I could pay $700 to have it repaired.
  • by lenn5,

    lenn5 lenn5 Nov 6, 2008 9:00 AM in response to Susan Woitesek
    Level 4 (2,531 points)
    Nov 6, 2008 9:00 AM in response to Susan Woitesek
    Susan,

    Like I said before, when you call Apple you MUST talk with a supervisor. When the person at Apple answers the phone tell that person you would like to talk with a supervisor. Supervisors are the only ones who will do this.

    lenn
  • by fjsdofnsjgv,

    fjsdofnsjgv fjsdofnsjgv Nov 12, 2008 5:46 AM in response to lenn5
    Level 1 (10 points)
    Nov 12, 2008 5:46 AM in response to lenn5
    Talking to a supervisor is only the start of what you need to do.

    You need to make it absolutely clear that the machines are defective - i.e. the fault isn't caused by misue or overuse.

    <Edited by Moderator>
  • by MarkSaysHellYeah,

    MarkSaysHellYeah MarkSaysHellYeah Nov 6, 2008 11:17 PM in response to edis
    Level 1 (5 points)
    Nov 6, 2008 11:17 PM in response to edis
    *iMac (white) Core 2 Duo 17'' (iSight).*
    Serial number beginning W8.
    *4 months out of warranty.*

    2 vertical colourful lines across the display.





    This is _C L E A R L Y a manufacturing fault_ that is prevalent in the latter iMac models under a W8 serial number.





    _Why the silence, Apple?_
  • by gerrard727,

    gerrard727 gerrard727 Nov 7, 2008 10:45 AM in response to edis
    Level 1 (0 points)
    Nov 7, 2008 10:45 AM in response to edis
    For those who no longer care by Applecare, I have the display replacement (LM171W02-TLB2) for 17" iMac Intel Core 2 Duo, if you need one, please feel free to contact me. ************@**********.***.*

    <Edited by Moderator>
  • by lenn5,

    lenn5 lenn5 Nov 7, 2008 9:52 AM in response to gerrard727
    Level 4 (2,531 points)
    Nov 7, 2008 9:52 AM in response to gerrard727
    There is no need to spend you hard earned money purchasing your own replacement LCD panel.
    Read this thread and it will tell everyone how to contact Apple and have the defective LCDs replaced free of charge.

    Gerrard is just trying to make a buck off people who don't know what to do.

    lenn
  • by gmartins,

    gmartins gmartins Nov 7, 2008 12:04 PM in response to edis
    Level 1 (0 points)
    Nov 7, 2008 12:04 PM in response to edis
    Posts: 7
    Registered: Sep 1, 2008
    iMac 17" 1.83 damaged LCD display...
    Posted: Nov 6, 2008 3:50 PM
    Reply Email

    A couple of months ago i found on my mac a pair of vertical lines on the right corner, now i've got 12 lines all over the screen!!!!
    On this forum many people got the same problem, i guess, so is there any chance of a recall service or wathever from Apple's warranty service, even if it's finished ?
    As far i can see the problem it's all about late 2006 17" models.

    Mac OS X (10.5.5)
  • by lenn5,

    lenn5 lenn5 Nov 7, 2008 12:11 PM in response to gmartins
    Level 4 (2,531 points)
    Nov 7, 2008 12:11 PM in response to gmartins
    gm,

    Read this thread. It will describe how to get this fixed by Apple.

    lenn
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