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vertical lines - there for sure

I want to share my success of getting iMac, that was demoed for a while, before I became user and warranty time started ticking for me. Initially unhappy to discover, that unit was on display at some computer shop (via traces of activities), I am now extremely happy to be found in position to be covered by 12 months warranty, once famous vertical lines issue is there, as it should (same unfortunate serial number). Only weeks were left for this joy to happen.

On the other hand, I am posting this to encourage Apple looking at the essence of problem, and stop playing unaware - when the rest of the world knows issue very well, it would be surprising, that otherwise great company would behave like it does now. If we, Apple users, are goodwilled to slightly overpay for our gadgets, surely we do this with trust in Apple as decent manufacturer of reliable equipment. If manufacturing turns out to have defects (having that for particular serie is sure sign), we, users, and Apple are finding ourselves at crossroads: either our favorite company does right thing to protect our expectations, or we no longer expect equipment to be reliable, we though it should be.

If my PC screens are more robust, than those in Mac, and if there is nobody to stand on our side in such discoveries - well, you got idea.

Personally, I am happy to have warranty, as described. But it is only luck. One cannot expect be lucky all the time.

Apple, please address issue as needed, I want to be able buying your next product.

iMac Core Duo, Mac OS X (10.5.3)

Posted on Jul 1, 2008 2:35 AM

Reply
598 replies

Jul 3, 2008 4:32 AM in response to edis

I was a Mac convert 15 months ago when I got my Imac. I just had the exact same issue vertical band on the screen and have been told I may as well throw it out and get a new one. Unbelieveable. Apple stop hiding behind warranty if there is a common defect and fix it. Or be happy to lose me and as many people as I can tell about the disposable Imac as a customer.

Jul 3, 2008 8:53 AM in response to NikLaming

Unfortunately, I also belong to that “non-existent” iMac problem group.

I bought a 17” iMac (early 2006 model), and shortly after the warranty end, the horrible “iMac vertical lines” devastated me…

Like hundreds of other iMac users, I ran into the same “warranty catch”. If I guess that, I would have bought an AppleCare Protection Plan. Unfortunately I would have never thought that especially such an honorable company like Apple (which often postulate that “quality” is the company’s surname) had such quality deficiencies….

All in all, I am not a stubborn person, but what I simply cannot accept, is that I overtook 100% of the repair costs. However, I would be satisfied, if Apple makes it possible for me to register an Apple Care Protection Plan after the 1 year warranty period. Furthermore, I could also figure me to participate up to 50% of the repair costs.

Only for note, just buy a new iMac like some other “iMac fanatics” is no solution for me. There are simply no new 17” iMac’s, and only this size come into question for me….

Jul 4, 2008 6:36 AM in response to lion10

"However, I would be satisfied, if Apple makes it possible for me to register an Apple Care Protection Plan after the 1 year warranty period. Furthermore, I could also figure me to participate up to 50% of the repair costs."

I think this position is unnecessary: you have had your deal by exchanging money for goods. 100% of price? That should be enough.

It was not supposed, nor were you warned, that those goods will last you ONLY for warranty term. If some manufacturing defect leads to obvious state of serie of product HAVING this hidden "quality" - there is no need for you to imagine having 50% of Apple share to cover that accident. We know, and were happy, Apple does good, but being capable, it especially has something to obey.

I would recommend searching for reasonable resolution of problem by employing Apple contacts, courts, whatever is needed to decently end it.

For me case is obvious: no more Apple product into my house, until this issue is settled honorably. Even if I turned lucky this particular time, thanks providence, - I feel especially obliged to support the rest of fellows.

<Edited by Moderator>

Jul 6, 2008 2:50 PM in response to edis

Perhaps it would be helpful to know, that my particular serial is of W8605xxxU2N range, what is exactly current wave of falling down screens - pity, do not see them in arranged program yet. For my warranty repair, I see LCD being awaited from supply chain, that must be defective part.

Jul 18, 2008 6:18 PM in response to edis

Yes exactly the same issue for me I have been using my 17 inch imac intel core duo with a three inch strip down the left hand side of the screen for a month or so. My serial number is 3U6 **EVH1... I don't want to send it back cos i know it will cost an arm and a leg to fix... does anyone have ay idea how much... my nearest dealer charges £80 just to look, diagnose and quote and I aint doing that...








<Edited by Moderator>

Jul 8, 2008 12:15 PM in response to MattyB UK

Hey, MattyB!

You are right about an arm and leg - numbers I've seen elsewhere were turning about $700-$1100, and I suspect it might be only heavier on pounds territory. Anyway, to me, as to other users met, any repair, costing more than half of unit's purchase price is very very questionable. Especially in the light of manufacturing defect and long silence from maker, following it.

Jul 10, 2008 6:34 PM in response to edis

edis wrote:
Hey, MattyB!

You are right about an arm and leg - numbers I've seen elsewhere were turning about $700-$1100, and I suspect it might be only heavier on pounds territory. Anyway, to me, as to other users met, any repair, costing more than half of unit's purchase price is very very questionable. Especially in the light of manufacturing defect and long silence from maker, following it.


Agree, besides, there is NO guarantee that after the repair, the problem won´t come back soon, as have been proven by some testimonies from users that have taken their iMacs for repair under extended warranty plan only to find with dismay that the lines came back after a short period of just one or two moths later, which in my opinion is telling us that the problem might not be the LCD itself, BUT some other component that has gotten old and is causing the lines failure 😟

Jul 11, 2008 2:30 AM in response to Diazruanova

In my country we have a 2 year warranty. Apple or not. If I discover a vertical line after 23 months, the Appl,e store will fix it or give me a new iMac. It's against the law if they don't
You might want to check your local laws? Normally a product doesnt fail during the first 2 years. I have yet to purchase a product which fails during the first two years. This Apple computer doesnt feel like it will last that long. And I've bought some cheap toyish stuff in the past!!

Jul 12, 2008 9:08 AM in response to edis

edis wrote:
Perhaps it would be helpful to know, that my particular serial is of W8605xxxU2N range, what is exactly current wave of falling down screens - pity, do not see them in arranged program yet. For my warranty repair, I see LCD being awaited from supply chain, that must be defective part.


Really interesting, the serial of my 17” iMac is also W8605xxxU2N.


edis wrote:
... I think this position is unnecessary: you have had your deal by exchanging money for goods. 100% of price? That should be enough.

It was not supposed, nor were you warned, that those goods will last you ONLY for warranty term. If some manufacturing defect leads to obvious state of serie of product HAVING this hidden "quality" - there is no need for you to imagine having 50% of Apple share to cover that accident. We know, and were happy, Apple does good, but being capable, it especially has something to obey. ...


Well, yes, that’s absolutely right, - theoretically. Practically, the situation is unfortunately in many cases not so logical. For example you truly find “iMac fanatics” on the web who effectively repair their Mac 100% on their own costs. Alternatively you find a lot “Apple follower” which simply buy a new Mac. How a person in such situation reacts, simply depends on the insensitivity of their “iMac-Apple correlation”. (Some person might prefer to be married to their iMac or Apple…)

Whatever as you, I have clear principles, - and so before buying a new Mac, or reparation fully on my own costs, I will shift to anti-Apple Dell Computer…. However if there might be a chance to alter Apple’s position in my case, I am in contrast to you absolutely willing to make some kind of a “balanced deal”….

At last a little recommendation, everyone who have one of these “cursed” iMac series (like early 2006) models within warranty, should conclude immediately an Apple Care Protection Plan.

Jul 16, 2008 3:10 PM in response to lion10

Well, my iMac came back, with all former fit and outstanding uncertainty of it lasting much longer, than passed minimal warranty of 12 months (I have not experienced ANY SHORTER for that kind of equipment, BESIDES).

Contrary to your readiness of doing some sort of balance, I am as demanding, as it has to be for being engineer, that I am: user's or wear faults should be covered by user, not design or manufacturing defects (and especially in the case of unpoor company).

I do not trust in Apple product anymore, sorry for having that state of affairs, wished for better.

Jul 16, 2008 10:02 PM in response to edis

I also now have a yellow vertical line and a purple one... same serial range as those mentioned.

This stinks... If the supplier to Apple has made bad panels, then I don't see why Apple wouldn't hold them responsible to cover the repair charges/panel replacement.

Seems like someone in Apple's supply chain isn't enforcing quality control and contractual agreements for component recalls...

Apple? Are you going to hose us all with bad panels or do the right thing and go after the panel vendor to fix the problem? Even the Wintel PC guys fix these supply quality issues outside the normal warranty.

vertical lines - there for sure

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