iPod not being recognized by iTunes

Question

iPod not being recognized by iTunes

I have a 80Gb Classic and just a few days ago it was working just fine. I had it on a docking station and it played music all night long. The morning after i take it off the docking station and go to connect it to my computer and all i get it the iPod resetting itself automatically. I tried to reset it myself but it didn't work. So i called support and they told me to restore my iPod in which i did and also made sure i had a back up of all 8801 songs. After the restore and my iPod is back to as if i had just opened it, i connect it to my computer and iTunes does not recognize it at all. I tried to reinstall iTunes and try once more but nothing. Can anyone please help me...I am going crazy without my iPod.

Dell

Posted on Jul 1, 2008 6:19 AM

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Answer 1

Jul 1, 2008 6:57 AM in response to suthrnridin06

Hi.

Have you tried disk mode?
http://support.apple.com/kb/HT1363

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Answer 2

Jul 1, 2008 8:27 AM in response to Victor Douglass

When i was having the problems with it resetting itself, the woman with support had me put it in disc mode, thats how i was able to restore it on the iTunes screen. So are you saying put it back in disc mode?

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Answer 3

Jul 1, 2008 8:35 AM in response to suthrnridin06

Hi.

You could try to restore it once more. Do you use the same computer all of the time? Do you manually sync music, or automatically sync?
I guess you are running Windows, so iTunes could have hidden some files which didn't delete when you first uninstalled. Take a look at this:
http://zardozz.com/zz/2008/04/how-to-completely-uninstall-and-remove-all-traces- of-itunes.html

If you do this, after you have re-installed, you could then try the disk mode if it doesn't connect.

Vic

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Answer 4

Jul 1, 2008 9:28 AM in response to Victor Douglass

Thanks for the feedback Vic...Yes i do use the same computer with my iPod always...I manage my music manually adding or deleting just what i want... But i will go ahead and uninstall itunes completely try the re-install and go from there...i will let you know how it goes thanks for the help...i have set up at least 6 iPods on my computer in the last 6 months and never had a single problem, who would have knew mine would go haywire and when it comes to reinstalling mine it would give me these problems lol...thanks again

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Answer 5

Jul 2, 2008 2:49 AM in response to suthrnridin06

I am completely puzzled when trying to put music on my Ipod. It tells me that I need a more recent version (7.6) of itunes but when I click "download version 7.6 it simply says "thank you for downloading......." and that's it. Popup blocker is off so why is their nothing after thaat point?

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Answer 6

Jul 2, 2008 2:57 AM in response to needshelpguy

http://appldnld.apple.com.edgesuite.net/content.info.apple.com/iTunes7/Win/061-4 801.20080609.Bgy7I/iTunesSetup.exe

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Answer 7

Jul 2, 2008 10:28 AM in response to Victor Douglass

Thanks for all the help Vic, i went to the site you posted and i deleted all the components that were installed with itunes and reinstalled and it worked, my iPod was recognized, i was able to add all of my music back onto it, and i am now listening to my iPod once again. Again thanks for the help.

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