4 Replies Latest reply: Jul 30, 2008 9:14 AM by Preston Parish
Preston Parish Level 1 (35 points)
hello,

My iPhone just recently started a slow and painful decline while I've been on vacation. First the home button stopped responding, and I continuously received the 'this device is not designed for use with iPhone' message.. now it is completely dead.. unless it's plugged in which results in an endless reboot loop..

Ah, yes. I've scoured the web for anything and everything -- my phone is not water-damaged, has not been dropped, the connector port is free of debris and I am unable to force-restore (hold home button before and while plugging into USB connector) my iPhone to iTunes (it is not recognized).

The battery is dead by now, and will not charge. The only life I get out of it is the reboot loop that occurs when I plug it into my USB connector. It flashes on and off, occasionally displaying the Apple logo. Once in a great while, it defaults back to the force-recover (?) screen - the screen showing the connector and the iTunes logo - but that still does not help iTunes recognize it's state...

As I said, I'm on vacation. We're driving four hours tomorrow, and will be passing by an Apple store so I'm hoping I can get a 'loaner' in the meantime. I think I'm pretty much SOL until one of the genius bar folks look at it (or July 11th comes around and I can upgrade), but I still wanted to check with the local community here in the discussion boards.

Any ideas would be greatly appreciated. Thanks!
Preston

ps - iTunes is updated, fully re-installed, I've tried rebooting computer, etc.. basically anything that comes up when you google 'iPhone reboot loop solution'...

Powerbook G4, Mac OS X (10.4.11)
  • Jefe Tapa Level 3 (925 points)
    It sounds like you've done it all in terms of troubleshooting.

    The only other thing I wanted to let you know is if you go to an Apple store tomorrow, you show a Mac Genius everything that's happening, they'll actually replace the phone for you, right then and there! None of this loaner business.

    Also, if you can, I'd advise making an appointment before tomorrow either online (http://apple.com/retail) or by calling AppleCare.
  • Preston Parish Level 1 (35 points)
    Thanks for the heads up, Jefe -- I did read about a few instances where they replaced the phone outright, so that would be excellent.

    I did make an appointment, as well. I'll make sure to follow up with my success tomorrow.. !

    cheers
    Preston
  • Jefe Tapa Level 3 (925 points)
    Yes, please let us know.

    Glad to know you've got an appointment.
  • Preston Parish Level 1 (35 points)
    I apologize for the late follow-up.

    The Apple Store DID replace my phone with a new one, no questions asked! Of course there was some minor troubleshooting but the thing was dead so the trip was short..

    If anyone else has this problem, just *set up an appointment*. You're likely to rip your hair out trying everything else.

    Thanks for the suggestions!