12 Replies Latest reply: Jul 6, 2008 6:04 PM by Rod Hagen
ErinShephard Level 1 Level 1 (0 points)
I've been using the same wireless mouse for over a year. Yesterday, it just stopped working. Thinking it was the mouse itself, I plugged in the original wired Mac mouse only to discover it did not work either. I tried restarting and plugging the USB of the mouse into each different slot on my computer, but nothing has worked. Occasionally, the wired mouse will work for a minute or two, then go back to not working at all. Any suggestions?

MacBook Pro, Mac OS X (10.4.11)
  • belovedjs Level 2 Level 2 (275 points)
    you probably have already checked, are the batteries in need of replacement?
  • ErinShephard Level 1 Level 1 (0 points)
    I replaced the batteries in the wireless mouse to no avail. The wired mouse doesn't require any. :o/
  • Baby Boomer (USofA) Level 9 Level 9 (56,660 points)
  • ErinShephard Level 1 Level 1 (0 points)
    I followed the instructions, however the mouse is still not working. Any other ideas?
  • Baby Boomer (USofA) Level 9 Level 9 (56,660 points)
    It's possible both of your mice need cleaning.

    http://docs.info.apple.com/article.html?artnum=302417 How to clean your Mighty Mouse

    Take a piece of bright white paper, turn the mouse upside down on it, press down on the ball, and run the mouse quickly in circles over the paper. This will remove all the gunk that's building up on the ball

    TIP: To get to the gook inside the scroll nipple use a plastic toothpick.

    "Other Options:" Wear latex disposable gloves. A box of same can be purchased from your local Dollar Store or Pharmacy.

    Some cell phone leather cases actually fit right over the Mighty Mouse.

    Clean/wipe the Mighty Mouse off with a damp cloth/rag prior to going to bed each evening.
    Some users have found using the small alcohol pads quite successful. These can be obtained from any drug/pharmacy or Dollar Store.

    Only do the following if your warranty has run out:
    Cleaning inside and dismantling the Apple Mighty Mouse


    If so, then I suggest (if your 1 year warranty is not up and/or you have Apple Care Protecton Plan) you call Apple Tech Support & ask for a replacement.

    Mighty Mouse Take Apart Photos


    Or you can invest in one of these:

    The above can be purchased from iSkin

  • Rod Hagen Level 7 Level 7 (31,985 points)
    Hi Erin.

    Do you have any other USB or bluetooth devices connected at the time? Does the trackpad work normally?

    What brand of wireless mouse are we talking about here? If it is a "third party" brand it may be that you need to update its "drivers" (sometimes third party drivers will interfere with Apples own mice and keyboards, too).


  • ErinShephard Level 1 Level 1 (0 points)
    Sorry to be so difficult.

    Neither of the mice has a track ball, just a red light thing on the bottom. The wireless mouse has a track wheel, but it's clean. The wired mouse doesn't have one.

    The warranty has expired, so I guess I'll have to take it into a store and see if they can fix it.

    Thanks for your help.
  • ErinShephard Level 1 Level 1 (0 points)

    My iPhone cable is the only USB I have plugged in currently. I also have another that connects to my digital camera, but it's not plugged in at the moment.

    The wireless mouse is third party. The brand is Kensington (Model #72216) and I just tried to Google a driver, but couldn't find one. I don't remember installing one initially, though. Its trackpad isn't lighting up at all now.

    The wired mouse is an Apple Pro Mouse and its trackpad seems to be working fine. The red light lights up whenever I move it.
  • Rod Hagen Level 7 Level 7 (31,985 points)
    Hi Erin,

    many of the Kensington mice use "Mouseworks" software - see http://us.kensington.com/html/1385.html Not sure if yours is one of the models that is excluded though, and if it failed completely and suddenly, then it may just be dead.

    By the "trackpad" I meant the trackpad on your MacBook Pro, rather than sensor on the bottom of your mouse.

    For the "Apple Pro" mouse, though, I suspect that the problem with it, given its intermittent operation, is that it is suffering from a broken "tail". These mice often developed a problem where the cord joins the mouse over time. The fine wires inside the cable would fracture, causing intermittent circuits. You can often tell by wiggling the cord just where it enters the mouse, while keeping the mouse still. The light will go on and off. slight darkening of the cable at this point is often a sign, too. (I went through three Apple Pro mice because of this defect). You can repair it if you are good with a soldering iron and don't mind it suffering a bit of cosmetic damage - see http://www.sewardweb.com/applepromouse/

    All in all, it DOES sound as if you need a new mouse though, I'm afraid.



    Message was edited by: Rod Hagen
  • ErinShephard Level 1 Level 1 (0 points)
    Awesome! I will pick up a new mouse and see if that fixes the problem.

    Thanks for your help everyone!
  • ErinShephard Level 1 Level 1 (0 points)
    I guess it was just a really weird coincidence, because I got a new mouse and it works just fine.

    Thanks for your help!
  • Rod Hagen Level 7 Level 7 (31,985 points)
    That's great, Erin! Yes, those coincidences can make troubleshooting tricky at times! Glad you have it sorted.