10 Replies Latest reply: Sep 1, 2008 8:59 AM by Javier Tozzola
Cuatrista Level 1 (0 points)
Hi: I love macs but i have a problem with my IMAC:

A week ago i saw the first vertical line in monitor (yellow). Two day later i appear one more (purple), and today , when i turn on the mac, have another !!!!

Whats that? Its a problem with IMAC???

I friend told me that IMAC are bad and its not in guarantee!!!!

I want to buy another but if they are damish later that 18 months, i dont want to waste my money!

Please help!

IMAC, Mac OS X (10.4.7)
  • Baby Boomer (USofA) Level 9 (57,115 points)
    Which "model" & "generation" G5 iMac do you have?
    Need this info so that the knowledgeable users can provide you with the proper troubleshooting solution(s).
    http://docs.info.apple.com/article.html?artnum=301724-en How to identify your iMac
    http://docs.info.apple.com/article.html?path=Mac/10.4/en/mh355.html Getting information about your computer

    You can have this info displayed on the bottom of every post by going to 'My Settings' which is located in the column on the right under your name, and filling in the information asked for.

    Thank you

    Check to see if your model iMac qualifies for one of the iMac G5 Repair Extension Program for Video and Power Issues


    If your computer does not qualify, hopefully you have AppleCare.
  • Javier Tozzola Level 1 (5 points)
    Hi, I´m from Argentine and I have the same problem!!!! My Mac month buy is december 2005. Now I have two preatty lines, one red and one green at the right of the screen. Any have some comments???? I can do that is not thrown away? Please Apple, it´s your problem!!!!
  • Baby Boomer (USofA) Level 9 (57,115 points)
    *Javier Tozzola*

    Unfortunately, the iSight models are not user repairable, except for RAM installation. Also, this model is not part of Apple's Extension Repair programs.
    Any repairs for the iSight models (3rd generation) must be done by a qualified technician.

    If you have AppleCare, strongly suggest that you contact them and/or take your computer to your nearest AASP or Apple Store.

    BTW: Apple does not visit these forums. These are user-to-user forums where everyday folk post questions and offer answers to each other.
  • siang2x Level 1 (0 points)
    Hello guys,

    I hope my message can help you all fix your screen problem. I'm a mac lover and felt irritated when I saw all those vertical color lines appeared on my iMac screen, especially if the problem occurred not because of reckless usage but because of some production flaw, in one of Apple's outsource manufacturer, in Shanghai (I read somewhere). At that time my LCD screen had 18 lines in total!!!

    Let me tell you my experience...

    I called Apple Care support, because I live in Singapore I called local support, and told them about my problem. Then the guy asked me a few questions like what is my iMac serial number, my particulars, when did I buy iMac, what is my problem and so on. I said does Apple has a special warranty for this problem because I read in a forum I can get it fix for free.

    Then, the guy told me he will call me back to see whether I am eligible for this warranty. Not long after that, the guy called me and told me a good news that I am eligible for this special warranty and can fix my LCD screen for free. Then the next day, I brought my iMac to a local Apple Repair Center. Three days later they called me and I picked up my iMac with new LCD screen without paying anything. That was so awesome I thought, the apple care support handled the problem nicely, the repair center staffs were very friendly, and above all that I get a BRAND NEW LCD screen for FREE!!!

    I hope you guys who have the same problem with me can try to call Apple Care Support, eventhough your Mac's 1-year warranty has expired and you didn't buy an Apple extended warranty. This is a special case for Apple, you remember upthere when I mentioned about manufacturing defect.

    Just for your information, I bought my iMac in early Dec 2005 and I called Apple Care in June 2008, so I have used it for almost three years this december. Maybe if your iMac still less then three years after you bought it this special warranty is still eligible for you, but for you who has more-than-3-year-old iMac you can try too. Another information is my iMac is third generation iMac with iSight, 17" screen, 1.9Ghz processor. So anyone who ever said that this warranty only valid for first generation iMac, this is not true.

    Ok, lastly I hope you guys can fix this problem soon and be glad with your BRAND NEW LCD screen, free from Apple.

    Hope this helps. God bless you all!
  • siang2x Level 1 (0 points)
    If you have any friend who has this vertical color lines problem, you can give this link to them: http://siang3x-problemsolved.blogspot.com/
    So they can see what my LCD screen look like before and after Apple kindly replace it for free

  • tintinlad Level 1 (20 points)
    Thanks siang2x, it is comforting to see that somewhere on this globe Apple takes its responsabilities!
  • siang2x Level 1 (0 points)
    Thanks Tintinlad,

    Why don't you try my method? Call Apple and ask them to help you. Maybe lately they change their policy regarding this issue, you never know..

    Hope they can fix your LCD too.

  • olafb Level 1 (0 points)
    Hello, My mac is showing exactly the same problem: a vertical yellow line. started when the imac was 24 months old. its a spring 2006 model, 1,83Ghz dual core 17 inch iMac G5.

    I hope I will receive the same service.

  • pomonapomme Level 1 (10 points)
    I have an iMac G5 purchased November 2005 in Australia. In July 2008 it developed a single yellow vertical line. Fortunately my APP was still valid, so I got the screen replaced, but (get this) less than one month later, the new screen has two green vertical lines. What is going on?

    I am not sure if this is the correct way to refer to another thread but I found this one interesting on the lines issue:

    There is some question there of these faulty screens coming from a bad batch. But since my new screen, replaced after nearly three years, developed an almost identical problem, this doesn't seem to be right.

    Incidentally the Apple Protection Plan is the only Apple product I now recommend to people.

    Message was edited by: pomonapomme
  • Javier Tozzola Level 1 (5 points)
    Hello siang2x, my name is Javier, I´m from Argentine (Maradona, Gardel, Tango, etc) and I have the same vertical Line´s (two at right hand) problem. I also belong to the club of vertical lines!!!. I wanted to tell you that I have brought my iMac to repair and received a budget for u$ 736.
    Complain to Apple Computer and the Apple Store, and I mentioned that several people around the world have been repaired and Apple has assumed the cost. They asked me if I can give them the serial number of equipment repaired with the same system fails to look for and recognize the repair costs.
    I would ask the serial number of your iMac to give it to Apple and they can really verify that somewhere in the world Apple has assumed the costs of repair. On the other hand, I would ask you to sign a contract if Apple Care?

    My english is very poor... I use Google to help me... Sorry!!!! and Thanks!!!!!