Grey Bar On TV Watching Pirates of Caribbean Bought From iTunes - WTH?!?!

Question

Grey Bar On TV Watching Pirates of Caribbean Bought From iTunes - WTH?!?!

I bought Pirates of The Caribbean 3 from the iTunes Store, and have transferred it to my iPod video(5G), connecting it to my tv via my composite cable. Problem is(And this has me very angry), I have a VERY obtrusive grey bar sitting at the bottom of the video, making it very difficult to watch anything without focusing on the ****** bar!!

MacBook Pro, Mac OS X (10.4.11)

Posted on Jul 4, 2008 1:36 PM

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Answer 1

Jul 4, 2008 1:49 PM in response to Cracked Jacker

Do you see the same bar if you were to play the movie file on your computer?

CG

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Answer 2

Jul 5, 2008 12:54 PM in response to CasperGemini

It happens only on the iPod, with the movies I have bought from iTunes, but does not affect any other movie files on said iPod - TV Shows and the stuff I've put on myself are unaffected by the grey bar.

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Answer 3

Jul 5, 2008 7:10 PM in response to Cracked Jacker

On your iPod's video settings there should be an option for 'Widescreen.'
Is this set to On or Off?
Switch it to the opposite, and retry the purchased videos on your TV.

CG

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Answer 4

Jul 6, 2008 7:28 PM in response to CasperGemini

Problem still occurs on both the iPod screen and on tv via cable, under both Widescreen and 4:3 settings - But even if this were to be an issue with the widescreen option, this seems to be an issue with the download, not the option. So, no, this hasn't helped.

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Answer 5

Jul 7, 2008 7:48 AM in response to Cracked Jacker

If the file that was downloaded was the issue, I would imagine that you'd see the same bar on the computer when you watched the file there.

If you think a new download might solve the problem, email iTunes Store customer service and let them know what's going on:
http://www.apple.com/support/itunes/store/browser/

CG

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Answer 6

Jul 7, 2008 9:01 AM in response to CasperGemini

Honestly, I don't think its a download issue now - I've been able to try it on an iPod touch and there's no grey bar there. Now I'm confused as to where the problem lies.

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Answer 7

Jul 7, 2008 8:17 PM in response to Cracked Jacker

OK - I would move on to trying to reset/restore the iPod at this point, if you haven't already.

Reset:
Ensure the HOLD switch is OFF so that there is NO orange color showing beneath the switch. Then, press and hold the MENU and the SELECT (center) buttons together for about 10 seconds, until you see an Apple logo. When you see the Apple, let go of the buttons and the iPod will restart itself.

Restore:
http://support.apple.com/kb/HT1339

CG

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Answer 8

Jul 8, 2008 8:41 AM in response to CasperGemini

Doh, that fixed it - Restoring it I mean. I'm embarrassed I didn't think of it earlier. Thank you very much for your help.

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Answer 9

Jul 8, 2008 9:26 AM in response to Cracked Jacker

You're welcome, glad everything's sorted out.
Take care

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