14 Replies Latest reply: Jul 8, 2008 8:47 AM by Colin Cohen
Colin Cohen Level 1 Level 1 (40 points)
I have just moved a large IMAP a/c to Google, mainly so that I can have the same sent mail on both my iMac and iBook.

However I now find that a lot of my new mail (both sent and received) is at least duplicated - and not just in the All mail folder.

No matter how many times I delete - or drag to trash and empty both the gMail and On My Mac - they still seem to come back.

How do I get rid of mail permanently? Can't find anything on Google's help pages.

Cheers, Colin

iMac Core 2 Extreme 2.8GHz, 3Gb, 24"; iBook G4, 1.33Ghz, 512Mb RAM, Mac OS X (10.5.3), Palm with TomTom
  • Mulder Level 6 Level 6 (8,980 points)
    Did you check to be sure that your account preferences are set to delete mail from the Gmail server when you delete it from your system? If not, that would be the likely reason the mail keeps coming back.

    Go to Mail > Preferences > Accounts > Advanced and be sure to check the box with the that says "Remove copy from server after retrieving a message", then select how quickly you want that to happen from the dropdown menu below it -- "Right away" would be a good choice, since it sounds like you really don't need multiple copies of these messages.

    Also go to Mail > Preferences > Accounts > Mailbox Behaviors and be sure to have Mail move deleted messages to a separate folder and Erase them when you quit Mail, or some other interval from the dropdown menu, if you prefer.

    Mulder
  • imac007 Level 3 Level 3 (860 points)
    gmail does not acknowledge commands from a client to remove a message. You need to go to the gmail site and choose whatever messages you want to delete and delete them via webmail. It is the nature of the beast.
  • Mulder Level 6 Level 6 (8,980 points)
    No, that's not true. My mail disappears from my Gmail account when I retrieve it; it goes straight to the Trash. Wherever you got the idea that Gmail doesn't respond to server commands, it's just plain wrong.

    Mulder
  • Colin Cohen Level 1 Level 1 (40 points)
    Thanks Mulder.

    I have gone to Mail > Preferences > Accounts > Mailbox Behaviors and set to delete when I quit Mail. I wait to see what happens if I leave my iMac asleep when I go out, use mail on my iBook and quit Mail and then go back and wake Mail on iMac - will it have deleted or do I have to quit both ...

    I have also set Mail to store Junk mail on server - does that mean it will NOT now be uploaded to Mail?

    At the moment I have m'box behaviours set to keep all messages and their attachments for offline viewing. If I change it to All messages, but omit attachments does that mean attachments will stay on server if needed? Seems a bit ambiguous to me.

    Finally when I migrated my IMAP to gMail I did some of it using my iBook and some from iMac and this may be why I have a totally different mailbox/sub-mailbox structure on the two Macs. As I have 1,000s of emails is there any way to harmonise the two computers?

    Cheers, Colin
  • Mulder Level 6 Level 6 (8,980 points)
    Have a look at this article from 2006; it explains IMAP and synchronizing in more detail. I hardly ever use it, so I can't speak from much actual experience with it.

    http://www.macworld.com/article/51268/2006/06/julymobilemac.html

    Mulder
  • imac007 Level 3 Level 3 (860 points)
    The poster appeared to be using an imap account if you read the original post. If he has the option to remove from server it is only there in a pop account. Only the poster can advise us. It appears from his subsequent post that he may well have a pop account. My post was directed at a gmail imap account.
  • Colin Cohen Level 1 Level 1 (40 points)
    Yup - I am all IMAP and was transferring from another IMAP a/c.

    With my old account both my Macs had a similar folder/mailbox hierarchy, but now they are totally different and some of the folders seem duplicated, but not always with their sub-folders, and some are greyed out in one iteration and OK in another.

    Most are only there on my G4 iBook so that I now have too many mails in my iMac inbox as I can't do filing until a get to my iBook. However I think nothing is lost, just jumbled up in All mail.

    And though much does seem to be deleted when I quit Mail having change the settings (thanks for that suggestion) random Mail still seems to re-appear.

    By the way, gMai's spam filter does seem spot on - is there a setting that can dump cr*p before it gets to the Spam foder?

    Cheers, Colin
  • Mulder Level 6 Level 6 (8,980 points)
    By the way, gMai's spam filter does seem spot on - is there a setting that can dump cr*p before it gets to the Spam foder?


    If you mean delete the Spam so it doesn't get put in the Spam folder, I believe there is a way, but I've never tested it. Here's what I think will work:

    1. Create a filter with the words "is:Spam" in the "Has the words:" field, then click Next Step.
    (Ignore the warning message about those words not matching anything in messages.)
    2. In the Choose Action section, check the box labeled "Delete it", making sure that no other box is checked, then save the filter.

    Mulder
  • Colin Cohen Level 1 Level 1 (40 points)
    Thanks - never tried anything like that - would it be in Mail's Enable junk mail filtering > Perform custom actions > Advanced? Or somewhere in gMail itself?

    Colin
  • Mulder Level 6 Level 6 (8,980 points)
    This would be in Gmail itself, under Create a Filter.

    Mulder
  • Colin Cohen Level 1 Level 1 (40 points)
    Done! I'll report back in the morning (I am on BST).

    Thanks, Colin
  • Colin Cohen Level 1 Level 1 (40 points)
    Seems to have done the trick - overnight Spam was in a folder called Bin in Mail. Bin is one of the many extra folders gMail seems to have created and it was full of deleted e-mails, many of them in multiple times in a sort of limbo between my inbox and trash.

    Can I delete [or in some way unsubscribe from Bin? Is there any way of short-circuiting the trashing process? The first delete seems to move things to Trash/gMail, the second to Trash/On my Mac and only the third (or quitting Mail) really gets rid of it.

    Cheers, Colin
  • Mulder Level 6 Level 6 (8,980 points)
    Seems to have done the trick - overnight Spam was in a folder called Bin in Mail.


    Excellent. Keep in mind there will be some messages that are spam that make it past the Gmail filters, so nothing is perfect.

    Can I delete [or in some way unsubscribe from Bin?


    I'm not sure, as I don't really use IMAP. I would have guess that there is, but I'm unsure of the exact method or process. But if the filter you created to put delete spam before it reaches your Inbox works, then deleting it in Mail should also synchronize that when you next access Gmail, so it won't keep coming back.

    Google does have an entire section of help devoted to Gmail, and if you haven't read it or looked at it, you really should. They also have a discussion forum where you can post questions. The link is http://mail.google.com/support/

    Mulder
  • Colin Cohen Level 1 Level 1 (40 points)
    Thanks again.

    I'll revisit the help pages, but the official Google ones are either brief - or incredibly complicated and cover loads of issues - I am also on a mailing list but so many of both the questions and answers there seem to be so unclear...

    I am starting to regret moving from my previous IMAP supplier to gMail as it was all much simpler and looked the same on both Macs as well!

    Thanks again, Colin