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4204 Views 2 Replies Latest reply: Jul 7, 2008 12:51 AM by nwi
Currently Being ModeratedJul 6, 2008 9:59 PM (in response to nwi)Hello nwi:
Since everything is brand new, I would call Applecare rather than spend your own time troubleshooting the issue. The problem could stem from a number of things and Apple has excellent troubleshooting processes.
BarryiMac 20" 2.4 Ghz Intel-based/2 GB, iMac 17" 1.8 Ghz G5/1 GB, DSL, Firewire HDs, Mac OS X (10.5.4)
Currently Being ModeratedJul 7, 2008 12:51 AM (in response to Barry Hemphill)Hi Barry,
I've contacted Applecare and indicated the problem. I've mentioned the fact that I also tested the same wireless keyboard with a MacBook I've got and I had similar symptom while attempting to pair both.
Suddenly the pairing worked, hence I'm suspecting a H/W issue with my keyboard, they agreed and initiated a procedure to get this keyboard replaced.
Beside that, they confirmed that disabling the "Allow bluetooth devices to wake this computer" feature may lead to unexpected behavior, hence their recommendation was to keep it enabled.
I'll also take a spare wired keyboard from my office, in case this problem happens again. With a wired keyboard I would have been able to plug it and enter my password to unlock the screen saver, instead of rebooting the iMac.
Thanks for your assistance.
nwiMac Book Pro 17" + iMac 20", Mac OS X (10.5.4)