Excite.com mail no longer compatible with safari

Question

Level 2

416 points

Excite.com mail no longer compatible with safari

Excite.com mail has been long in the tooth for some time now, however, their recent team up with Blue Tie media to upgrade their e mail to something like yahoo, of gmail, has been a complete failure so far. Come to find out, you can no longer access excite mail through safari, and apparently only part time with IE, as long as you are willing to disable your (windows) virus protection.
I think this is a huge snafu, to take a already diminutive excite mail, then downsize it more by eliminating a whole browser audience.
To reiterate, Excite.com mail, no longer works with the safari browser, and only partially works with IE.
Great job excite..., you are on your way to obsolescence.

B/W G4 500, B/W G3 300 iBook clamshell, MDD G4 1.25, Newton 130, Parallels VM, Mac OS X (10.5.4), iMacs 233,700,Intel2.0,Eye TV 200, iSight, 23 ACD HD

Posted on Jul 7, 2008 5:11 PM

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Answer 1

Jul 18, 2008 8:10 PM in response to A.J. Jones

Well, no wonder I can't access my excite mail email address. I've been trying for a good week or so with no luck.

Does that mean I will have to use some else's PC to access it, write to those who contact me through that address and give them a new address to communicate in future?

How ridiculous!!!

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Answer 2

iBod

Level 7

29,345 points

Jul 19, 2008 12:49 AM in response to A.J. Jones

I had a look at Excite's website to see if they listed any browser requirements for their new email but couldn't find anything. Since you're both experiencing the same problem I can only guess that, as you suggest, they don't support Safari any more.

If they have a contact address on their site, then send them an email about this. Also, send a bug report to Apple via Safari menu > Report Bugs to Apple... as sometimes they do work with higher profile sites to get them working again (especially if for Excite is actually doing something correct and highlighting a bug in Safari).

In the meantime, you could try using the [Firefox|www.mozilla.com] or [Camino|www.caminobrowser.org] browsers to visit Excite email to see if they work. If nothing else, it's always a good idea to have a backup browser.

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Answer 3

A.J. Jones Author

Level 2

416 points

Jul 19, 2008 8:16 AM in response to iBod

Good Day iBod,

Yes, thanks for your options. I'm aware of the other work arounds ( I use firefox as my secondary browser for cases like this), however it ticks me off to no end that in this day and age of muti access for all OS's on the web, that they would do this and be selective of the preferred browser you use.
More than that, the old system they had in before, worked perfectly with the majority of browsers.
Sure, it was not as flashy as gmail, yahoo, ect..., But heck, they are excite..., not a google, and they could never compete. I guess what ticks me off the most is that I've had the account since 97 with even old hardware, and now I have to do their workaround if I want to check my mail? Not acceptable!

+> iBod wrote:+
+> I had a look at Excite's website to see if they listed any browser requirements for their new email but couldn't find anything. Since you're both experiencing the same problem I can only guess that, as you suggest, they don't support Safari any more.+

Yeah, it took me a while to find info about them as well. They bury it very cleverly.
you will love this out dated tidbit they still float, http://help.excite.com/tech/system.html

This one is lovely as well...,
http://excite2.custhelp.com/cgi-bin/excite2.cfg/php/enduser/stdadp.php?pfaqid=3299

and the Brush off...

"Unfortunately, our email program is not compatible with the Safari or Opera browsers at this time. We suggest using the Firefox browser to access your email."

http://excite2.custhelp.com/cgi-bin/excite2.cfg/php/enduser/stdadp.php?p_faqid=3308&p_created=1215527607&p_sid=1r66599j&p_accessibility=0&p_red irect=&p_lva=&p_sp=cF9zcmNoPTEmcF9zb3J0X2J5PSZwX2dyaWRzb3J0PSZwX3Jvd19jbnQ9MSwxJ nBfcHJvZHM9JnBfY2F0cz0mcF9wdj0mcF9jdj0mcF9wYWdlPTEmcF9zZWFyY2hfdGV4dD1zYWZhcmk*& p_li=&ptopview=1

I'm just saying....., Why should I have to change what I'm use to, to accommodate them?

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Answer 4

iBod

Level 7

29,345 points

Jul 19, 2008 8:47 AM in response to A.J. Jones

Hi A.J.,

I think you summed it up best of all in your initial post:

Great job excite..., you are on your way to obsolescence.

🙂

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Answer 5

arroz

Level 1

12 points

Jul 20, 2008 9:20 AM in response to A.J. Jones

New Excite Email working with Safari for me on an iBook G4 under OS 10.5.4

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Answer 6

Jul 20, 2008 11:27 PM in response to A.J. Jones

Excite.com mail is working perfectly for me with Safari. Imac OSX 10.5.4.

Message was edited by: cydcharisse

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Answer 7

Jul 21, 2008 4:51 AM in response to A.J. Jones

<<Unfortunately, our email program is not compatible with the Safari or Opera browsers at this time. We suggest using the Firefox browser to access your email."

<a class="jive-link-external-small" href="http://">http://excite2.custhelp.com/cgi-bin/excite2.cfg/php/enduser/std adp.php?p_faqid=3308&p_created=1215527607&p_sid=1r66599j&p_accessibility=0&p_red irect=&p_lva=&p_sp=cF9zcmNoPTEmcF9zb3J0X2J5PSZwX2dyaWRzb3J0PSZwX3Jvd19jbnQ9MSwxJ nBfcHJvZHM9JnBfY2F0cz0mcF9wdj0mcF9jdj0mcF9wYWdlPTEmcF9zZWFyY2hfdGV4dD1zYWZhcmk*& p_li=&ptopview=1

I'm just saying....., Why should I have to change what I'm use to, to accommodate them? >>

Works ok for me using Safari

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Answer 8

7stud

Level 1

29 points

Jul 22, 2008 6:22 PM in response to A.J. Jones

I can't access excite email anymore.

Safari 2.0.4

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