Does applecare cover plastic chipping?

I'm about to jump the gun and buy a macbook. Was wondering if it was covered. Also, when i go off to college the nearest apple store will be 200 miles away( and i don't have a car). So if anything were to happen could i send it in through the mail to get it fixed? if so how long would it take?

Posted on Jul 7, 2008 5:54 PM

Reply
7 replies

Jul 7, 2008 6:14 PM in response to tkguy

I doubt chipping would be covered. If you have a problem though, Apple will send you box to send the computer in for repair. Mine was picked up on Monday and I had it back Thursday morning. User uploaded file

User uploaded file

Dave M.
MacOSG Founder/Ambassador  An Apple User Group  iTunes: MacOSG Podcast
Creator of 'Mac611 - Mobile Mac Support' (designed exclusively for an iPhone/iPod touch)

Jul 7, 2008 6:24 PM in response to tkguy

It would depend on what kind of "chipping" you would have a problem with. Since you said that you are "about to jump the gun and buy a macbook" I assume that you have not done so as of yet. What kind of "chipping" are you concerned about? From my knowledge (which is admittedly limited, things like cosmetic damages would typically not be covered under warranty, but things that effect the performance of the machine, or are known defects while under the warranty period are covered). I can say that apples mail inservice is superb, and turn around for most problems is VERY fast, typically same week from my experience. You can read the complete listing of what apples warranty, and extended apple care warranty cover on the web site though.

Luck
E

Jul 8, 2008 8:05 PM in response to Evan Garner

i keep reading that the plastic casing starts to chip and peel off. it's the only thing stopping me from buying one. I know message boards amplify the problem,but do you know the defective rate?

like in these pics:
http://h4xr.org/i23n
http://img366.imageshack.us/img366/9386/img0015oy0.jpg
http://img71.imageshack.us/img71/1394/img0009kv4.jpg

Jul 10, 2008 6:43 PM in response to tkguy

The cracking on the keyboard/palm rest area is unfortunately a common issue. I do not know of any type of published numbers for this problem. I did have this issue myself, and replacement of the keyboard/topcase was replaced under warranty. My local apple store did not have the item in stock, so they ordered it up, and I brought my macbook back when they called to let me know it was in stock. Only took them about 20 minutes to replace.

Luck
E

Jul 10, 2008 8:48 PM in response to Evan Garner

This, evidently, is not only a common problem but it seems it can lead to other, more serious issues. My daughter's MB had this problem to the extreme, The "chipping" was very bad and not just at the optical drive location but all around the top of the case leaving actual gaps between the top and sides. A few days ago the computer simply stopped working and nothing would bring it back to life. Took it to the Apple store where the guy told me it would cost $280 to fix it (it's out of warranty). When I pressed him for more details he told me that whatever was wrong with the computer would be fixed and that the total would be $280. I thought that was pretty odd but I left the computer there. Today it came back with a new top/keyboard/trackpad assembly, a new MLB, a new heatsink assembly, a new display bezel and a new battery connector assembly! Now, is it just me or does that not seem like an awful lot of repairs for $280? I am thinking that this "chipping" issue can become severe enough to ruin the structural integrity of the case, allowing things to flex and move in ways that would otherwise not be possible. I can't imagine why Apple would do this much work for such a low "flat rate", especially considering that they had no idea of the extent of the work needed until the computer had been sent to the repair center and examined. So I'm thinking that this is some kind of undisclosed "covert" recall. It's like they are saying "Look, we know the things are falling apart but we don't want to come right out and admit it. So we will fix whatever needs fixing for a nominal charge in exchange for your not pressing the issue." And, as I understand it, the "new" tops are of an "improved formulation" of plastic that is supposed to be more resistant to chipping and cracking.

User uploaded file

This thread has been closed by the system or the community team. You may vote for any posts you find helpful, or search the Community for additional answers.

Does applecare cover plastic chipping?

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.