Parental controls and Itunes store

me too

I've heard that this problem can be worked around by entering/buying from the Music store through the web instead of through iTunes.

http://www.apple.com/itunes/store/

Me too!

I am running power mac G5 and have this same problem. At first I got error -4 but now its always error -50. I e-mailed for a while with tech support for itunes and they told me that its an apple problem. Has anyone heard a fix for this

I gave my daughter a Mac Mini to replace her problem plagued Windows Vista machine. Now I see this same parental controls issue with not being able to access iTunes. Maybe I'll have to set up the Vista PC again.

Same issue. Started after the upgrade to iTunes 7.7.1 for me. After a long delay I get an Error -4.

I noticed some 'Unknown' sites being blocked in the Parental Controls Logs but even after 'Allow'ing access to those sites, no such luck.

As a work around I was able to use the mini-store to access different parts of the iTunes store and then navigate from there...however, you still cannot access the iTunes Store home page using this method.

Me too. If parental controls are enable the user cannot access the iTunes Store.

Same here... HEELLLLLOOOOOO Apple support???

I agree. If parental controls is enabled it blocks the iTunes store. Apple are becoming increasingly weak at delivering proper functionality for their "integrated" systems these days.

I would rather have parental controls enabled than disable it merely to allow Apple to sell some stuff via the iTunes Store. Commercially uninspiring from Apple. Come on guys, you must read this forum - get a grip!

I'm having the same issue. Has anyone heard from Apple on this?! Tested tonight, does not work when parental controls are on, but works fine when turned off.

My son could not interact with sites (log in, post) but he could access them (when parental controls were turned on). I had to go under "preferences" on Firefox (under his name) First go to the drop down the menu from the word "Firefox" then "Preferences" "Privacy" (at the top) then "Exceptions" on the right..... and add each address of the sites and pages I wanted to allow. That worked like a charm!! Maybe pull up the itunes STORE address, copy and paste it in "always allow" (you can choose "block" also.....) This is in Firefox PREFERENCES, not just the parental control section.....

Let us know if that helped! Apple was NO help. (I am an Apple fan, but I am not paying 49.99 to get a question answered by someone who didn't sound like he knew anything, anyway...) I think when you pay for a computer you deserve to have ALL the features work... Is that too much to ask?

This workaround is working for me. When I browse the iTunes store through my browser first, it will launch iTunes directly on the whatever link I click on. Apparently it is only the home page that is not getting displayed properly when Parental Controls are enabled on the account.

I am also having this problem. It is absurd that Apple will not issue a fix.

I am tired of not hearing a reply from Apple. I licensed NetNanny for Mac this week for $39/year. Works great with multiple users and settings.

I'm having the same problem. I can't navigate to the Homepage of the iTunes store. However if I navigate to the "music" page then click on the store link in the top left that always works. So the workaround is cool and the rest is ANNOYING and very un-apple. Hello.....Apple Support?! I've had this issue since 10.5.0