Previous 1 2 Next 20 Replies Latest reply: Jan 17, 2009 12:45 PM by Xofpher
jedicpa Level 1 Level 1 (0 points)
Is any other parent having an issue with the iTunes store and parental controls in Leopard. Even though I have parental controls on my daughters mac set to let her use iTunes and I assume the store, she is locked out unless I cutoff parental controls. This issue started on the release of the newest version of iTunes. Has anyone else run into this issue and if so how did you over come it?

iMac, Mac OS X (10.5.4)
  • Joseph Young Level 4 Level 4 (1,215 points)
    I have the same issue, but I have yet to find a work around. I tried disabling parental controls, but still my daughters cannot access the iTunes store. They are able (at least occasionally) to enter an artist's name into the search box and access the store in this fashion, but it does not always work.

  • David Sellers Level 1 Level 1 (20 points)
    I have had the same problem for some time now. I have parental controls enabled in the System Preferences pane. With that enabled, my daughter's parental controls enabled account cannot access the iTunes store. Sometimes if she types something in the search box, she can get inside the store, but navigating to the front page always fails. Sometimes the "workaround" described above does not work at all. If I remove the parental controls from the account, access to the iTunes store works normally. I am running 10.5.4.
  • Ekstasis Level 1 Level 1 (145 points)
    me too
  • teacher24_70 Level 2 Level 2 (245 points)
    I've heard that this problem can be worked around by entering/buying from the Music store through the web instead of through iTunes.
  • Tom Borgstrom Level 1 Level 1 (80 points)
    Me too!
  • Macflies Level 1 Level 1 (0 points)
    I am running power mac G5 and have this same problem. At first I got error -4 but now its always error -50. I e-mailed for a while with tech support for itunes and they told me that its an apple problem. Has anyone heard a fix for this
  • petermonty Level 1 Level 1 (0 points)
    I gave my daughter a Mac Mini to replace her problem plagued Windows Vista machine. Now I see this same parental controls issue with not being able to access iTunes. Maybe I'll have to set up the Vista PC again.
  • esp Level 1 Level 1 (0 points)
    Same issue. Started after the upgrade to iTunes 7.7.1 for me. After a long delay I get an Error -4.

    I noticed some 'Unknown' sites being blocked in the Parental Controls Logs but even after 'Allow'ing access to those sites, no such luck.

    As a work around I was able to use the mini-store to access different parts of the iTunes store and then navigate from there...however, you still cannot access the iTunes Store home page using this method.
  • jvzr Level 1 Level 1 (5 points)
    Me too. If parental controls are enable the user cannot access the iTunes Store.
  • Friggin Junk Level 1 Level 1 (0 points)
    Same here... HEELLLLLOOOOOO Apple support???
  • AJB1234 Level 1 Level 1 (0 points)
    I agree. If parental controls is enabled it blocks the iTunes store. Apple are becoming increasingly weak at delivering proper functionality for their "integrated" systems these days.

    I would rather have parental controls enabled than disable it merely to allow Apple to sell some stuff via the iTunes Store. Commercially uninspiring from Apple. Come on guys, you must read this forum - get a grip!
  • end67 Level 1 Level 1 (0 points)
    I'm having the same issue. Has anyone heard from Apple on this?! Tested tonight, does not work when parental controls are on, but works fine when turned off.
  • VDR928 Level 1 Level 1 (0 points)
    My son could not interact with sites (log in, post) but he could access them (when parental controls were turned on). I had to go under "preferences" on Firefox (under his name) First go to the drop down the menu from the word "Firefox" then "Preferences" "Privacy" (at the top) then "Exceptions" on the right..... and add each address of the sites and pages I wanted to allow. That worked like a charm!! Maybe pull up the itunes STORE address, copy and paste it in "always allow" (you can choose "block" also.....) This is in Firefox PREFERENCES, not just the parental control section.....

    Let us know if that helped! Apple was NO help. (I am an Apple fan, but I am not paying 49.99 to get a question answered by someone who didn't sound like he knew anything, anyway...) I think when you pay for a computer you deserve to have ALL the features work... Is that too much to ask?
  • ChrisYork Level 1 Level 1 (0 points)
    This workaround is working for me. When I browse the iTunes store through my browser first, it will launch iTunes directly on the whatever link I click on. Apparently it is only the home page that is not getting displayed properly when Parental Controls are enabled on the account.
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