8 Replies Latest reply: Jul 15, 2008 12:31 PM by Chatterbox Films
YoQuieroTacoBell Level 1 (85 points)
Hi everyone,

The screen/video card died (for the 2nd time) and I cannot see anything even if I connect an external display.

I will take it to Apple for a second repair as the AppleCare agent refused to replace it. Apple gave me back my repaired MBP on June 6th and by June 14th it died again. I think this is unacceptable and will request a replacement.

The main problem is that I had enabled the Firmware Protection option from the Leopard Install DVD before the display died (again). Now I can't even boot in Firewire mode to backup my stuff from the HD before taking it to the store.

Does anyone know how to disable this Firmware Protection? I have already tried to reset the PRAM but was unsuccessful.

Please help me!



17" MacBook Pro, Hi-Res widescreen, 2.4HGz, 160GB 7200rpm HD, 4GB RAM, eSata, Mac OS X (10.5.3)
  • TheNoname Level 1 (0 points)
    I'm not sure if the screen uses the same video source as the external display port, but have you tried to connect an external display? That may solve your problem.

    Good luck!
  • YoQuieroTacoBell Level 1 (85 points)
    Yep, used an external display... no luck.
  • TheNoname Level 1 (0 points)
    Bring it to the store, maybe they have some way of getting past the firmware password or hooking up a new screen right there temporarily so you can remove it.
  • outoforderorder Level 1 (5 points)
    remove the ram and battery and then plug them back in
  • YoQuieroTacoBell Level 1 (85 points)
    removed ram and battery, reinstalled ram in different order and put the battery back on. it still won't boot in firewire drive if I press the T key when starting.
    any other ideas guys? please? I'm desperate!
  • outoforderorder Level 1 (5 points)
    You should be holding down the option key if this is an intel mac-
    sorry removing ram didnt help..after checking this forum <a href"http://macosx.com/forums/archive/t-270395.html">link i think maybe you should take out the ram, and then boot the machine [as far as you can] via AC adapter, and then put ram back in..

    I know it can be done...just got my imac back from the genius bar and they were able to override the openfirmaware password without me giving it to them.
  • YoQuieroTacoBell Level 1 (85 points)
    It worked! I was able to reset the EFI password.
    However the display still doesn't work. i tried to connect an external display through the video output (dvi-vga) but it did't work either.....
    At least I am able to backup my mac before taking it to the store.
  • Chatterbox Films Level 1 (0 points)
    I also began having wake-from-sleep problems in June with my 11-month old MBP (OSX 10.5.4, specs below). Yes, for the first time since owning 11 Macs since 1985, I will be buying a 3yr warranty soon.

    I found that my MBP was actually waking--and my automatic Time Machine Backups confirmed this--but there was no video signal to the screen, nor to external video. My logic board was replaced by Apple two weeks ago, but this did nothing. The second time I brought it in, the tech woke up my screen by powering down, removing the battery, plugging in his AC adapter for a bit over a minute, and then restarting. When the battery is reinstalled, it seems to work fine again. I have replicated this at home.

    More observations: Leaving the computer running on battery only and letting it go to sleep for under 2 hours does NOT usually invoke this disfunction. However, when I leave my AC adapter connected and I am away for over a few hours (such as overnight), the video invariably fails.

    Note that I leave the AC adapter Energy Saver settings to put the display to sleep after 5 minutes, but I leave the 'upper' (logic board) sleep control on "Never," as I often render long HDV video projects over lunch or overnight.

    My 6300 mAh battery shows a capacity of 5772 mAh and my power adapter is putting out its rated power, so this does not appear to be a power source problem. (I have not tested the power supply itself.)

    One of us will find a solution soonest, so let's get this thread back on track and share it.