4 Replies Latest reply: Jul 10, 2008 11:34 AM by Zevoneer
robbin10 Level 1 Level 1
I recently fixed my iTunes, but in the process I've seemed to have lost about half of my purchased songs. When I go to "My Music" folder to try to get them back they are not there, but in my account I have a recipt of all my purchased songs (so I can prove I've bought them). Any ideas on how to get them back? Thanks for the help.

toshiba laptop, Windows XP
Solved by Zevoneer on Jul 10, 2008 11:14 AM Solved
f you didn't make a back-up of your purchases to restore from then I'm sorry to say that the policy on lost purchases is that you have to pay to download them again:
"Once a Product is purchased and you receive the Product, it is your responsibility not to lose, destroy, or damage the Product, and Apple shall be without liability to you in the event of any loss, destruction, or damage." iTunes Store: Purchased content can be downloaded only once

You could try contacting the iTunes Music Store Customer Service and you might be able to persuade them to sanction a second free download. There have been occasional reports in the iTunes forum of this happening, however just be aware that they are not under any obligation to do so. If you click on any of the links on this page you'll find a space at the bottom to email your query: iTMS Customer Service

If you have an iPod that still has the purchases on it the transfer of purchased content from the iPod to authorised computers was introduced with iTunes 7. You'll find details in this article: Copying iTunes Store purchases from your iPod or iPhone to a computer

You might also want to check out this page for future reference: How to back up your media in iTunes