12 Replies Latest reply: Jul 15, 2008 8:26 AM by tonyzuniga
djsocc Level 1 (0 points)
Installed update to itunes and am now at version 7.7

tried to connect my current iphone to sync, it brings up the Iphoto app to sync pictures, but will not bring up itunes and make a connection.

Install went fine, no errors of any kind.

Anyone have similar issues

Mac Mini, Mac OS X (10.5.4)
  • shieling Level 1 (0 points)
    Having similar problems with my iPod Touch. It does not appear in iTunes and seems to hang iTunes up. It appears momentarily when I disconnect the iPod cable. This only happens with my MacBook, the iMac with the iTunes update works fine with the iPod Touch.

    Any ideas?
  • CutcoMike Level 1 (0 points)
    I am having a similar problem. iTunes 7.7 seems to work fine until I connect my iPhone and then it just freezes up the whole computer, but when I disconnect my iPhone it goes back to working just fine. It just doesn't seem to like it when I connect my iPhone. Any help would be greatly appreciated.
  • Jane Knox Level 3 (690 points)
    Try restarting the computer and the iPhone.
  • EykeMac Level 1 (0 points)
    I had the same problem, but just held back for over 5 mins of the spinning beach ball, the iphone eventually sync. Other people on this site have seen the same thing. Just hold your nerve and your iphone should sync
  • CutcoMike Level 1 (0 points)
    nevermind, it worked

    Message was edited by: CutcoMike
  • sandler77 Level 1 (70 points)
    You have to wait several minutes for iTunes to recognize any new iPod or iPhone after the 7.7 update. There is a major bug with the program. Apple has removed the download from their servers, which I don't think they have ever done, even with minor issues of previous iTunes releases in the past... I'm sure they are working on it and I hope to see iTunes 7.7.1 ready to download soon.

    Don't force quit iTunes, even though you'll see the "spinning beach ball" for several minutes. Let it hang and eventually it will recognize the ipod. It is very inconvenient, but we'll have to wait until there is an iTunes update that fixed this.
  • drs68 Level 1 (0 points)
    Hi, I upgraded to the 7.7 last night and it worked fine - recognising my old Iphone straight away and backing up without problems. Today i have my new Iphone 3G, and decided to upgrade to Leopard too. Done that an gone to activate my Iphone but it does not show as a device - even tried my old Iphone and Itunes no linger recognises that either! So at present I have a new shiny G3 Iphone that i can't activate and use! Have looked at support all leads okay, went to reinstall 7.7 - but ink no longer lie.

    Any one any ideas???


  • simonp Level 1 (0 points)
    I'm having this same problem too. Apple don't seem to be able to help. Tried rebooting, reinstalling, everything

    Waiting about five minutes did the job - just ignore the 'not responding' message message and be patient.

    Not sure why it does this but I'm hoping it will be fixed soon!
  • Thorte Level 1 (0 points)
    Same Problem here with my iPhone and my 5th gen. iPod. But waiting didn't help. I tried my iPhone twice for more than 30 min., but it didn't show up. Curiously iPod and iPhone just don't show up in my main library I usually sync my iPhone with and I have all my music in. They do show up in my audiobook and film libraries and my library on my girlfriend's Windows machine.

    So here's my little work around: I created a new library with my podcasts I regularly listen to and my iPhone apps and set my iPhone to sync these apps. If I want to copy new music, podcasts or apps, I import it in this temporary library and copy it on my iPhone. This works best with the iPhone set to manually copying music and videos. Otherwise you would need all the music on your iphone to be in this temporary library, too.
    By the way, if you set this new temporary library to sync apps with your iPhone, iTunes warns you the apps on your iPhone will be deleted and replaced with those of the new library. If these apps are the same, they won't be replaced and the data of the apps (your setup, username/password, copied files or whatever) won't get lost.

    There's another point: This beach ball thing happened to me after I set my iPhone from automatic syncing of playlists and videos to manually copying music and videos. So here's my question for you:

    What are your iPhones set to???
  • Nathan C Level 5 (6,260 points)

    For those of you having this issue.

    Please try the following.

    If you create a new user on your computer, does iTunes stop responding when you connect the iPod or iPhone when logged in to a new user? Please make sure you logout of the original user first instead of switching users.

    If it is fine in the new user, try creating a new library in the original user account on your computer. The steps are in this article:

    If it works with a new library, it could be the iTunes Library.itl file needs to be rebuilt. Switch back to your original library following the steps in the above link, and then try this:

    Hope this helps,

    Nathan C.
  • Thorte Level 1 (0 points)
    I never tried to connect my iPhone or iPod with a different User Account. As I wrote both iPod and iPhone connect to other libraries except for my main one I usually synced my iPhone with.

    Meanwhile I discovered
    A) That my work around doesn't work for the iPhone since you can't copy content from more than one library, no matter if it's set to automatic syncing of playlist etc. or to manually copying stuff.

    B) That the problem only occurs when my iPhone ist set to manually copying stuff. I reset it to automatic syncing with my main library and it shows up immediately now.

    My iPod fith gen. shows up again, too. Don't know what was the problem with that. But it's working again as usual.

    Still it would be interessting, what are the iPhones of you people who reported that problem here too are set to.
  • tonyzuniga Level 1 (0 points)
    I'm having the same problem as you. Before my iPhone would pop up in iTunes in seconds and now since I updated to the new iTunes, it takes maybe 10 minutes or so. I have my iPhone set to manual. Maybe later when I get home I will try the auto syncing, which means I will lose the music not saved in my computer.