11 Replies Latest reply: Jul 26, 2008 10:04 AM by nabilalk
ICE_Pro Level 1 Level 1 (0 points)
I just installed the latest iTunes update. Everything went as usual, and my iTunes has always worked nearly perfectly, but now I can't close the program. It works just fine, but when I close the window it hangs and I have to end the program through the task manager. Once again I try to keep everything up to date and I get burned....great.

HP Pavillion, Windows Vista
  • b noir Level 9 Level 9 (72,020 points)
    when I close the window it hangs and I have to end the program through the task manager


    What security software do you have on the PC, ICE? is it Eset's Nod32 by any chance?
  • ICE_Pro Level 1 Level 1 (0 points)
    Yes it is.....Why?
  • b noir Level 9 Level 9 (72,020 points)
    Aaah. Okay there have been some issues with older versions of NOD32 causing hangs when closing iTunes on Vista boxes. There's some info on that issue given in the following Eset document:

    iTunes not working with your ESET security product?
  • interconnect Level 1 Level 1 (0 points)
    awesome.. that fixed my problem! i followed the instructions on how to exclude itunes from nod32 and i am all good! thanks for the tip!!
  • nabilalk Level 1 Level 1 (20 points)
    Thanks! I have been having an issue with iTunes since 7.5. Does this problem occur with users of other Antivirus, like Kapersky, AVG, etc?

    Thanks again.

    -nka

    WIN XP SP3, NOD32 v.2.7
  • d one Level 1 Level 1 (0 points)
    Apparently it's not just Vista; I was having the same problem with my XP, but your link solved it - thanks!.
  • b noir Level 9 Level 9 (72,020 points)
    Thanks! I have been having an issue with iTunes since 7.5. Does this problem occur with users of other Antivirus, like Kapersky, AVG, etc?


    Ahhhh. The particular issue with iTunes hanging-when-quitting seems to be predominantly an issue with Nod32, and it does affect previous versions of iTunes. (I'd seen a confirmed case of it with an iTunes 7.6.x before.)

    The "troubleshooting revelation" for me with this one (after the 7.7 launch) was that it could hit folks on XP boxes also ... someone like yourself with an XP box saw this very thread and posted in (in a different thread) to say that upgrading/setting-exclusions-for Nod32 had fixed his/her problem too. Since then I've been also suggesting it as a possibility to folks on XP boxes with hangs-on-quitting, and have been getting good results with it.
  • Honey_R Level 1 Level 1 (0 points)
    Rather.. just go to your Add/REmove Programs and uninstall Bonjour.

    Another way out is to go to Run > services.msc > OK and then look for the "Bonjour" Service > stop it > open its properties > Disable.

    That's it!
  • Honey_R Level 1 Level 1 (0 points)
    .

    Message was edited by: Honey_R
  • Honey_R Level 1 Level 1 (0 points)
    Please stop blaming ESET NOD32 (old or new versions)

    I have been using them for abt 4 years now.

    NOD32 just checks for the shared network library, which is piped between iTunes and its additional new tool, Bonjour. Nod32 finds this interconnection pointing to networked resources but there is nothing at the other side of this pipe, so it goes in a loop - coming back, asking Bonjour for the reply and then going back to the networked resources.

    Since Bonjour doesnt find anything on the other side.. it just keeps looking, doesnt terminate its search.

    So if u uninstall or disable Bonjour, it works just without any problems.

    If you tweak ur Nod32, that is fine but i wudnt want to leave any hole or place on my system which isnt protected... its my system after all.. and i dont want to fiddle with my AV, especially whens it involves the STATE-OF-THE-ART ESET Nod32.

    I have spent more than half of my life working on Digital Security, Malwares and compromised Networks - dont want to change my lifestyle just coz a newbie Bonjour makes my AV go look for something that doesnt exist!

    Cheers!
  • nabilalk Level 1 Level 1 (20 points)
    @Honey: The only issue with what your saying its that if you disable Bonjour, than you are no longer able to look for nor share your iTunes library. I too am a fan of NOD, as it is a relatively light and effective AV, however wouldn't you agree that the Bonjour loop issue is something that the need to fix? Especially since the number of iTunes users is growing.