789:57:13 Listed as the Time in ITumes

Question

Level 1

10 points

789:57:13 Listed as the Time in ITumes

I have been having an intermittent problem with importing songs. I do NOT receive any error message, but the time listed for some of the songs is 789:57:13 instead of the normal (for example) 4:54 or whatever the song length is. It appears to only be happening with songs imported as AAC audio files, but some of the files on a cd will import and play correctly, but some do not. This appears to be happening since I downloaded and installed updates to both my IPOD and ITunes.

I have also noticed that this is happening to all of the cds I am importing and it is affecting every other track, not all of them.

Any assistance would be so appreciated - I think it might be related to updating the ipod, but I don't want to do anything until I have more information.

thank you

Posted on Sep 12, 2005 12:18 PM

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Answer 1

Sep 14, 2005 1:26 PM in response to Ginny Rae

I am having the exact same problem but it doesn't have anything to do with the Ipod update, because I had to send my ipod in to be repaired so it must be a problem with iTunes,, I haven't tried to re0rip the songs yet but I am going to, I will let you know what happens. Does anyone from Apple answer these questions or do they just leave it up to us?

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Answer 2

Ginny Rae Author

Level 1

10 points

Sep 14, 2005 4:33 PM in response to Christopher Woods1

they appear (from what I have been able to tell on this site) to leave it to us. I am not sure whether the problem is with iTunes or the iPod, but this is the MOST painful computer issue I have had in years. I have uninstalled and reinstalled until I want to scream, but nothing seems to help. Next, I am going to uninstall (again) and maybe install the original software. There are several posts across many discussions that the problem may be the iTunes 5.0 release.

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Answer 3

Sep 23, 2005 5:15 AM in response to Ginny Rae

I have the same problem (search for Track Length Problem to see my original post), but I do not think it's iTunes release - when I waas running 4.9 the problem tracks showed the time as Not Available, now I'm on 5.0 the very same tracks show as 789:57:13. Not got an answer, but would suggest not reinstalling though as I don't think it's this. Good luck.

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Answer 4

Oct 16, 2005 5:37 AM in response to Ginny Rae

I also have the same problem. In iTunes 4.9, alternate imported tracks listed the time as "Not Available" and would not play. In 5.0, the same error occurs, but time is now "789:57:13".

The problem did not occur until I upgraded to 4.9. There are no problems with the CDs, which play normally. The problem occurs with both my CD drives. I have run CD diagnostics and found no problems.

I am using Windows XP SP2 and iTunes 5.0.1.4.

As far as I can tell, this problem has been posted several times in different forms since the release of iTunes 4.9 and no-one has resolved it. Any chance of some help from Apple?

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Answer 5

Oct 16, 2005 10:53 AM in response to Ginny Rae

Try the following. It worked for me.

Edit/Preferences/Advanced/Importing
Uncheck "Use error correction, etc".

(If that doesn't work, try running CD diagnostics and updating your CD drivers, though it was no good for me.)

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Answer 6

Erin

Level 1

5 points

Oct 16, 2005 10:08 PM in response to Ginny Rae

I had the same EXACT problem when importing CD's. I found that if I don't use "error correction" it imports just fine. But, I agree that I did not have this problem until the newer updates came out.

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Answer 7

Oct 18, 2005 11:01 AM in response to Ginny Rae

I've been having this same problem with iTunes 5.0, 5.01, and 6.0. Turning OFF the error correction works, but what if one needs to use error correction from problem discs (or are just anal and want the best possible copy)?!?

I really wish Apple would at least acknowledge some of these reoccuring problems that seems to be plaguing users.

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Answer 8

pgwhal

Level 1

0 points

Jan 3, 2006 4:43 PM in response to Richard Green4

Thank you Richard Green4. I've had this 789:57:13 problem ever since I downloaded iTunes 6 when it was first relased. Unchecking the error correction worked for me and I can finally load my new music. I had called Apple support and the support rep pretty much laughed at me. It really ***** that Apple won't/can't support their defective products.

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Answer 9

Jan 5, 2006 11:28 PM in response to Fred Moore

Are you kiddin me? Apple doesnt give a rats you know where about any of their customers. Oh....and just to let you all know, when you send in your ipod to be fixed.....they dont really "fix" it. So you'll always have problems.

As for this working with my iTunes, mine for some reason did NOT work. I imported the Cd with and without the error thing. If anybody is experiencing my problem, and has a solution, please contact me!

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