Apple server shutdown is blocking complete 2.0 update

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Level 1

18 points

Apple server shutdown is blocking complete 2.0 update

I just got off the phone (it's now 9:19 a.m.) with an Apple tech support rep because my last update to 2.0 would not complete -- the "accessing iTunes store" part. The tech said that Apple's server has shut down because of the huge surge of people who are updating their phones. They are now working on it, he said.

Dell 8300, Windows XP Pro

Posted on Jul 11, 2008 6:21 AM

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Answer 1

Best reply

BacE

Level 1

10 points

Jul 11, 2008 6:22 AM in response to chapkit

thanks chap.....

MY patience is wearing wafer thin at the mo 😉

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Answer 2

Eyetrap

Level 1

0 points

Jul 11, 2008 6:24 AM in response to chapkit

Hmm, maybe they should have released it yesterday so not everybody would be updating at exactly 8am today?

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Answer 3

BacE

Level 1

10 points

Jul 11, 2008 6:25 AM in response to chapkit

thinking about it ..... what a bunch of nuggets !!!!!

global rollouts just do not work !!!!

surely anyone with common sense would know this.....why not just issue the update to each country as they reached the 8:02 timeline, but no, they released to billions at once....!!!!

priceless ! first o2, now this.....priceless

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Answer 4

ShooMoe

Level 1

0 points

Jul 11, 2008 6:26 AM in response to chapkit

Why are they not mirroring this..

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Answer 5

bradneal

Level 1

15 points

Jul 11, 2008 6:27 AM in response to Eyetrap

Eyetrap wrote:
Hmm, maybe they should have released it yesterday so not everybody would be updating at exactly 8am today?

They did.

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Answer 6

BigDogJN

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0 points

Jul 11, 2008 6:27 AM in response to BacE

All that brainpower at apple ...and not a bit of common sense...

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Answer 7

Jul 11, 2008 6:29 AM in response to BigDogJN

That has to be the quote of the decade all that brain power but no common sense just about sums them up.

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Answer 8

Jul 11, 2008 6:30 AM in response to BigDogJN

This is ridiculous. I've been up all night I want to get this thing done so I can go to bed.

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Answer 9

jsook724

Level 1

0 points

Jul 11, 2008 6:34 AM in response to Phil Nolan

ya me too, ive been doing this for atleast and hour or two
i want to go to bed
but i have been waiting FOREVER for this 2.0 software update

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Answer 10

Jul 11, 2008 6:35 AM in response to jsook724

So how are we supposed to make it check if the server is back up? restart iTunes? Reconnect the phone?

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Answer 11

chrisHHR

Level 1

0 points

Jul 11, 2008 6:36 AM in response to jsook724

I got through to support and can verify it is a server issue on Apple's end.

It was suggested I just keep trying to connect, maybe give it 15-20 minutes between attempts.

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Answer 12

jsook724

Level 1

0 points

Jul 11, 2008 6:36 AM in response to Phil Nolan

ya i restarted itunes a few times but it still does not work

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Answer 13

epbrooks

Level 1

0 points

Jul 11, 2008 6:37 AM in response to chapkit

Did they happen to tell you what to do whilst waiting for the itunes store to open again? Is the phone usable or dead? Is it ok to unplug it from the laptop? I have to get on a plane...

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Answer 14

Jul 11, 2008 6:38 AM in response to ShooMoe

Well to all the poo pooers against updating yesterday from the file THAT CAME FROM APPLE....I thought all along they put it out there knowing that some sharp users would find it and therefore stress test the install before the official rollout.

I, for one, am up and running beautifully since yesterday.

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Answer 15

chrisHHR

Level 1

0 points

Jul 11, 2008 6:38 AM in response to epbrooks

You can make 911 calls, and that's it. The phone is a brick until this resolves.

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