"Restore in Progress" hanging for more than an hour...

Question

Level 1

0 points

"Restore in Progress" hanging for more than an hour...

I finally got past the initial "Accessing iTunes Store" phase after about 3 hours of clicking backing and forth as others have suggested. Now, however, my phone is activated but seems to be hanging on the "Restore in Progress" phase in which it trys to restore the iPhone from the backup in iTunes. It's been doing this for an hour already. Anybody else at the same place I am? How long is it taking? Should I disconnect and try again or just keep waiting?

Thanks,
Len

Various, Mac OS X (10.4.10)

Posted on Jul 11, 2008 12:24 PM

Reply

Answer 1

Jul 11, 2008 12:26 PM in response to lensimms

mine has been stuck at that phase for about 4 hours. ridiculous

Reply

Answer 2

Jul 11, 2008 12:27 PM in response to lensimms

Mine has been stuck for a while too... Should I just leave it?

Reply

Answer 3

Jul 11, 2008 12:28 PM in response to lensimms

I would keep waiting, perhaps call Apple even though it could take just as long to get through! My phone just activated and it only took about 15mins to get through the process.

Reply

Answer 4

Jul 11, 2008 12:34 PM in response to brybell10

it's impossible to even get through to their phone support right now. it would be nice if apple could get a couple support techs in here.

Reply

Answer 5

Jul 11, 2008 12:38 PM in response to PlanetHell

Yes, I was so frustrated. They have completely dropped the ball on this one. Steve Jobs in most likely in a panicked sweat.

Reply

Answer 6

lensimms Author

Level 1

0 points

Jul 11, 2008 12:46 PM in response to lensimms

well... I'm still hanging at the "Restoring iPhone from backup" phase in iTunes. It's now been nearly 2 hours. I'm planning to go home soon... should I keep it connected to my computer all weekend or just disconnect it? I fear that disconnecting it could screw up the back-up.

Anybody out there get past this phase? How so?

-Len

Reply

Answer 7

Jul 11, 2008 12:48 PM in response to lensimms

apparently there are very few of us with this problem so i guess nobody knows how to fix it.

Reply

Answer 8

lensimms Author

Level 1

0 points

Jul 11, 2008 1:08 PM in response to lensimms

OK. I got impatient and disconnected the cable, after which the iphone automatically restarted and everything seems to be OK. It appears that the restore was complete but iTunes was still hanging for some reason. Everything seems to me OK.

I then re-synced it with iTunes, and now all of my contacts, meetings, settings are back on there, along with some new apps. All seems to be working correctly. My music is gone, but I knew that would happen. I'll re-sync that on my home computer.

There is hope, it appears.

-Len.

Reply

Answer 9

Eenu

Level 1

95 points

Jul 11, 2008 1:29 PM in response to lensimms

I've had this issue and did as you just said and i got a dead iPhone that will not boot anymore.

Luckilly after 30mins on the 'apple logo' screen it offered to download 2.0 and reinstall it for me

Reply

Answer 10

Jul 11, 2008 1:36 PM in response to lensimms

I tried to get everything right away in the morning but the server was so overloaded by the entire world of new and old iPhone users that nothing went through. I just waited and was able to get through the restoration process in less than 3 minutes. Just be a little more patient and the servers will clear up.

Reply

Answer 11

vrysxy

Level 1

15 points

Jul 11, 2008 1:40 PM in response to music IS LOVE for LIFE

Im on the last phase, after hours of waiting, my phone is activated and is restoring.

Reply

Answer 12

shippie

Level 1

8 points

Jul 11, 2008 10:23 PM in response to lensimms

I had this problem today and in one case I waited about 12 hours before I disconnected in frustration. When I disconnected the phone claimed the restore was complete and rebooted. However, not all my data was recovered. This included photos, music, settings, favorites, contacts, and weather cities. I performed the restore 2 more times and each time I I got stuck at the "restore in progress" screen. However, these times I waited only 10 minutes before disconnecting. Each time more data was recovered. Finally, on the 3rd restore the process went smoothly past the "restore in progress" screen into a reboot and Viola! all my data and settings were back - except my music. But that is a small price to pay.

Moral of the story - try restoring several times. YMMV. Good luck.

Reply

Answer 13

shippie

Level 1

8 points

Jul 11, 2008 11:34 PM in response to shippie

a few last pointers... a) consider connecting your iphone to a usb slot on the PS as opposed to connecting it to a hub connected to the pc, b) disconnect all unnecessary peripherals on your usb and firewire ports (extra disks, scanner, burner, hubs, etc.)

Reply