Previous 1 5 6 7 8 9 Next 575 Replies Latest reply: Jan 11, 2013 5:14 PM by Henglong Go to original post
  • the macster Level 1 (25 points)
    alright i got a fix for everyone. its as simple as completely removing itunes and reinstalling it.
    go to start-control panel-add/remove programs and remove these programs *IN THIS ORDER*
    2:apple mobile device support
    3:apple software update
    4:then itunes itself

    after that just go to the apple download site and download itunes 8.2:

    worked for me! hope it works for you!
  • oaklandnjb Level 1 (0 points)
    it worked for me. thanks
  • docs44 Level 1 (70 points)
    I have a variation of this problem. I get the data sync error message but my iPhone will still backup and sync just fine if I click the okay button. I have another iPhone, the 2G that I want to use as an iTouch. It was deactivated close to a year ago. So I updated to 3.0 and then had some issues getting past the activation part because iTunes wanted me to activate it with AT & T. Got past that. When I connect it to iTunes it shows up in the devices tab, but it won't sync. I click on the phone in devices and nothing happens. I disconnect it and connect my 3G phone and I get the same data sync error message, click okay and then my 3G shows up and then when I click on it, it shows all the tabs where you can choose what to sync or not sync. I took the SIM card out of the 2G per instruction elsewhere on this forum. If the SIM card is in then it wants to take me back to the activation screen. Right now it is fully functioning, I can use the apps that come with 3.0, I can use wifi, access my email, it syncs with Mobileme. I just can't get it to sync and get my apps, photos and music on it. Like I said it shows up in the devices tab, but none of the tabs that usually show up for the iPhone are there.
  • jmathews8090 Level 1 (0 points)
    Thank You, I almost went insane. I wasted 5 hours trying to fix this problem.
  • setsailmedia Level 1 (0 points)
    Thanks to the macster, his solution worked flawlessly on my Windows XP SP3 laptop! Kudos.
  • msadam1 Level 1 (0 points)
    Right, I decided to post this up after hours and hours of frustration.
    I read and followed everything on the web and just lucked out on a solution.
    This is what i did.
    Uninstalled itunes (did not reboot)
    uninstalled mobile me control panel (i don't know if this matters but this is what i did)
    Then I went to and downloaded and installed ver8.2
    Started up itunes (same problem)
    In itunes under help I checked for updates. (it obviously found Itunes and also Mobile me console)
    followed the installation prompts
    AND IT WORKED!!!!!!!
    I have rebooted started everything and it still works.
    I hope this helps
  • Famyen Level 1 (0 points) worked for me to.

    My problem was that when I connected my iPhone to iTunes, iTunes would not show any thing on the iPhone. It would show up in the left menu, and give me the error "iTunes was unable to load provider data". But the iPhone was blank when i clicked on it (No taps, no music, no nothing. just blank.)

    Finally, after numerous reinstalls of iTunes (and, according to my wife, alot of non-children friendly words) I found the solution.

    I removed iTunes, apple mobile device support and apple software update. Then I installed iTunes 8.2.0 from

    Now looks like it is working just fine.

  • andiid Level 1 (0 points)
    Thank you sooo much - after a week of being on the phone to Apple nothing was working and then I stumbled across your "fix" The only difference was I got iTunes 8.2 from I am now syncing like there's no tomorrow. (I always had a feeling it was iTunes 9 causing the problem) Thanks again Andrea
  • Corbett002 Level 1 (0 points)

  • shawnkhall Level 1 (0 points)
    This is what I did (no reboot or reinstallation necessary):

    1. Close iTunes
    2. Open a command prompt (start, run, cmd, ok). Run the following commands, each on a line by itself:
    net stop "Apple Mobile Device"
    rd /s /q "%appdata%\Apple Computer\SyncServices"
    net start "Apple Mobile Device"

    3. Open iTunes.
    4. Click your iPhone from the device list.
    5. Click the "info" tab.
    6. Reset your settings for sync'ing Outlook data.
    7. Click Apply.

    You're done.
  • xohellopretty Level 1 (0 points)
    I have tried everything on here and am still getting the same error message. Any other suggestions!? So frustrated.
  • robwmc Level 1 (0 points)
    macster's solution did the trick for me. I too am grateful.
  • mbuckmaster01 Level 1 (0 points)
    Change usb, i had to switch from my back usb in my comp to my front ones i havea desktop
  • wvu76 Level 1 (15 points)
    I've been fighting this syncsever problem for about 6 months. I was running CA Security Suite 2010 and tried every workaround in this and other forums, including enabling all Apple programs in CA's firewall, and nothing worked.

    I finally got around to uninstalling CA last night and lo and behold when I plugged in my iPhone, syncserver.exe popped up in task manager for a brief second and disappeared just like that. Needless to say, I immediately replaced CA with Norton Security Suite through Comcast (free if you get broadband from them) and my syncserver.exe problem is finally gone!!! For the first time since I've owned my phone everything syncs perfectly every time I plug in the phone!

    I get lightheaded just thinking about how many hours I spent trying to get this resolved. *So for anyone else having problems if all is fails try a different anti-virus program.*
  • jaket125 Level 1 (0 points)
    hey people, just been reading around on this issue, i got 32gb iPod touch, everytime i plug my ipod in itunes freezes for a couple minutes, then it starts working and says "....would you like to enable syncing" i click yes, then the error messagin saying "itunes was unable to load data from sync services".. the it starts syncing straight away...

    ive tried some of the options posted, anyone got a way that willl work first time.. getting over it lol..
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