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Level 1

5 points

Dead Pixels on New iPhone 3G

I didn't notice it until tonight (just after having the phone for 7 hours and driving 70 miles back home from the nearest Apple store), but there is definitely a dead pixel in the upper left quadrant of my new iPhone. It's not completely dead, but it's like an inversion of the "should be" color. Will Apple replace this or am I hosed?

15.4" MacBook Pro Core Duo, Mac OS X (10.5.4), Glossy Screen

Posted on Jul 11, 2008 10:21 PM

Best reply

sapphir8

Level 2

161 points

Posted on Jul 11, 2008 10:22 PM

Only one way to find out. Go tomorrow and see what they say. They haven't given me problems when I had a dead pixel and promptly replaced it.

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54 replies

Gilmoro Author

Level 1

5 points

Jul 14, 2008 11:07 AM in response to andresee

Just called the closest store...they're "not sure" if they have replacement "parts" or not. I asked them what is there to be "not sure" about? Either they have replacements or they don't. It's pretty friggin' simple. It's also annoying how they refer to it as a replacement "part" - what we're talking about here is a new phone altogether, right?

They're being so dumb.

emrey28

Level 1

4 points

Jul 14, 2008 12:48 PM in response to Gilmoro

Has anyone replaced their iPhone 3G because of dead pixels? I am going tonight I have one dead pixel and it is only noticable when I watch videos but it drives me nuts. Also, I am assuming that the phone will be replaced with a new phone and not a refurbished one? Does anyone know?

r2d2

Level 1

0 points

Jul 14, 2008 3:00 PM in response to Gilmoro

My 3G iphone had a dead pixel, I took it back to the store and although they had a sign that mentioned they where sold out of iphones, they had brand new phones which came in a different box which where being used as replacements.

emrey28

Level 1

4 points

Jul 14, 2008 3:12 PM in response to r2d2

And they replaced without a problem?

emrey28

Level 1

4 points

Jul 14, 2008 3:16 PM in response to r2d2

And they replaced without a problem?

Gilmoro Author

Level 1

5 points

Jul 14, 2008 5:46 PM in response to Gilmoro

I'm walking out the door now to try and get mine replaced/repaired. Will update tonight with results.

moomjy

Level 1

0 points

Jul 14, 2008 5:52 PM in response to Gilmoro

a good way to check after you pick up a new one is to immediately download the "light" application (the one that turns your phone into a flashlight). i imagine it would make a dead pixel rather obvious.

just a thought.

Gilmoro Author

Level 1

5 points

Jul 14, 2008 5:59 PM in response to moomjy

Excellent idea! Thanks.

M_99

Level 1

0 points

Jul 14, 2008 6:09 PM in response to Gilmoro

Here is the best place to check for dead/stuck pixels all background colors and specifically for iPhone..

http://www.appleservedup.com/

Jul 14, 2008 6:34 PM in response to Gilmoro

The first phone i got had a dead pixel right in the middle. luckily i noticed in line while he was activating. I waited in like 26 hours so i was not about to be given a messed up phone. They replaced it right then no problem!

i bought it at AT&T

wrecked4

Level 1

39 points

Jul 14, 2008 7:27 PM in response to Gilmoro

i just bought the 8GB 3G and i have what looks like a speck of dust under my glass also. i also seem to have a stuck pixel toward the top of my screen. i bought my phone at the AT&T store. i was actually planning on trading it in anyway for a 16GB, within the 30 day exchange period, but since finding these flaws i may take it back for that, and then get it exchanged for the 16GB. i went by the store today to see if any were in stock at all and was told "not any time soon." i hate that response. so if i take my phone back for a defect, what happens, since they are out of stock? guess we'll find out...

emrey28

Level 1

4 points

Jul 14, 2008 9:08 PM in response to wrecked4

Apple took my iphone 3G back because of the bad pixel and gave me a brand new one.

Gilmoro Author

Level 1

5 points

Jul 14, 2008 9:35 PM in response to emrey28

I got mine switched out too.

Gilmoro Author

Level 1

5 points

Jul 14, 2008 9:34 PM in response to Gilmoro

I took mine back tonight. Despite the store being "out of stock" on all models, it appeared that they had considerable amounts of replacement stock...brown boxes that only contain headsets. I did a quick test in store and this screen looks A-OK!

That was easy enough.

RULIES

Level 1

0 points

Jul 14, 2008 9:54 PM in response to Gilmoro

Can u return. The iPhone back to a ATT store or do i have to go to apple.And also how long does this iphone have warranty is it one year .. I have 3 or 4 stuck pixels cause they go away and come back.. Cause last year i had bad times exchanging my iphone I had dead pixels and bubbles under screen and evertime i would trade one in it would be as bad or worse..SO at the end i stayed with one that had only 1 stuck pixel.

Dead Pixels on New iPhone 3G