17391 Views 5 Replies Latest reply: Aug 12, 2008 7:35 PM by jbrandonf18
I had a similar problem, and the only way to fix it was to put the phone into recovery mode and have it completely wiped and reset.
To do this, turn it off... if it is stuck on the apple screen hold the sleep button and home button... make sure to let go of the sleep button first when it turns off then the home button, or else it will try to turn back on.
Then hold the HOME button and connect it to your computer. After a few seconds of the apple logo, it should change to the connect to itunes screen and itunes should prompt with a message about recovery mode.
This worked for me, but since I fixed it, I have had the issue occur yet again. Seems like there is some major issue with some application I have downloaded (possibly DRM related) and it seems to make my issues reoccur. Hopefully, though, this can help some others.
It will happen again. I had the **** phone lockup on the startup screen twice in one day (lucky I had my macbook to restore) and I paid a visit to the genius bar.
Guy restored my phone and said that was it. I asked him how so, that is not a normal issue. He told me that my copy of the phone's firmware I downloaded from the server must be corrupt. I begrudgingly took the phone home.
After having it lockup three times in the week since I got it back, I'm going back to the store tommorow to have it switched out. I'll be that ****** off, rude customer who will give them sh** until they swap my phone out. I'm very unhappy with apple as a company right now, all they do is stall fixing the problem by doing an instore restore and sending you home, hoping you won't come back. I don't care if I have to cancel my contract, I'm not dealing with this problem anymore with this phone. I can't be going entire days without any contact as a manager in a retail store.
My question to the experts is:
COULD this be hardware related? Somehow the phone is not reading the firmware correctly and causing this problem. That's how I'm seeing the problem...