An unknown error occurred (6). A solution, anyone?

Question

Level 1

9 points

An unknown error occurred (6). A solution, anyone?

Error 6! I won't forget! Here's my problem:
I had no problem paying and downloading the software, iTunes had my iPod Touch backed up without any problem either. But it just wouldn't install the freaking software. I kept getting this error message "An unknown error occurred (6)". I lost count how many times I tried this and i am very frustrated.
This is what I found on the support page regarding what to do with an error 6 and many other errors (2, 6, 9, -18, -48, -50, 1002, 1011, 1601, 1602, 1603, 1604, 1608, 1609, 1611, 2003, 2004, -9808).

http://support.apple.com/kb/TS1275#iTunes_current

Anyone encountering the same problem, pls check out the support article and try going through the steps Apple suggested there, see if it will fix the problem cause I went through every single one of them (except using a windows machine) and none of them worked. Sigh~! I am back to 1.1.4 now and Apple will be hearing from me.
10 bucks short and my Saturday gone, I am not happy. (and don't get me started on the $20 I paid in January!!! Fxxx!)

iMac 20" C2D, Mac OS X (10.5.4)

Posted on Jul 12, 2008 8:45 AM

Reply

Answer 1

NTt4

Level 1

5 points

Jul 12, 2008 8:47 AM in response to johnson167

Try this works all the time. BSR

You need to do something callled blank Screen Recovery. To do this, simply :

1. have itunes open and iphone/ipod plugged in
2. Turn iphone/ipod off
3. hold home and lock buttons, wait 10 seconds
4. release lock and keep home held down
5. ipod screen should be blacked out and itunes should recognize in recovery mode
5. alt/shift click restore to 1.1.1 and start over again

Reply

Answer 2

johnson167 Author

Level 1

9 points

Jul 12, 2008 8:49 AM in response to NTt4

Tried it. No luck. But thanks anyway.

Reply

Answer 3

Patti D

Level 1

0 points

Jul 12, 2008 9:21 AM in response to johnson167

I have an iPod touch that is over 6 months old (so, this is the second software upgrade). It is bricked, will not restore. I have tried:

1. Changing to a different USB port
2. Restarting the computer
3. Changing to a different computer
4. Running iTunes as an administrator (Vista)
5. A different version of iTunes, without the 2.0 software installed
6. Blank screen restore
7. Repeating all of the above many times and not touching anything during its restore attempts

None of these worked. Any advice?

Reply

Answer 4

johnson167 Author

Level 1

9 points

Jul 12, 2008 9:36 AM in response to Patti D

@Patti D

Just to clarify, my iPod Touch is not bricked. I played by the rules and still no luck. So I am not sure if the problem you are having has anything to do with your bricking. I suspect it is the software, but I don't know for sure.
Another thing, I don't know about the Black Screen Recovery either cause the 2.0 software would actually start installing, but the error 6 msg will pop up sometimes quite early, say about 1/3 done on the progress bar and sometimes 1/2 done. The most I got one time was about 3/5 done. What does this mean? I don't know.

Reply

Answer 5

Patti D

Level 1

0 points

Jul 12, 2008 9:57 AM in response to johnson167

Perhaps I don't understand the term "Brick" then. It seems to me to be referring to a iPod that does not work. There has been no "hanky-panky" performed on my iPod. Only iTunes syncing for its entire, apparently short life.

Reply

Answer 6

macwilko

Level 1

10 points

Jul 12, 2008 10:01 AM in response to johnson167

I have the same thing with the progress bar. The most errors I got was about 1/2.
It seems as if many do have the problem. Only no one has a
Solution.

Reply

Answer 7

johnson167 Author

Level 1

9 points

Jul 12, 2008 10:05 AM in response to Patti D

@Patti D

Oh, sorry. i think it's ME who misunderstood. Anyway, mine's not bricked cause I could restore back to 1.1.4 and have all my stuff sync back to how my Touch was before trying to upgrade. Does it mean that you can't even restore back to previous version?

Reply

Answer 8

johnson167 Author

Level 1

9 points

Jul 12, 2008 10:10 AM in response to macwilko

@macwilko

yeah. I have seen a few threads regarding the issue in some other Mac related forums, but none of them had a solution. I wonder if Apple even know about this. Hopefully, they will fix it soon.

Reply

Answer 9

Patti D

Level 1

0 points

Jul 12, 2008 10:14 AM in response to johnson167

Well, maybe when this is all over we can get an official call on the term "brick" 🙂 It was certainly a new term for me, so I could be wrong.

Can't restore even to the previous version. I was up until 3 AM reading every forum and trying all possible solutions mentioned. I think it's toast. Sounds like there's hope for you, though.

Reply

Answer 10

johnson167 Author

Level 1

9 points

Jul 12, 2008 10:21 AM in response to Patti D

@Patti D

hey, I noticed you are from California, you don't have AppleCare for your Touch? Couldn't you just take it to an Apple Store and have it replaced or something?
As far as I know, the customer service in the States is so much better. Anyway, good luck to us all.

Reply

Answer 11

Patti D

Level 1

0 points

Jul 12, 2008 10:56 AM in response to johnson167

@johnson167

No AppleCare but will be calling Apple today. I am guessing I will not be alone.

Best of luck.

Reply

Answer 12

Lue03

Level 1

0 points

Jul 12, 2008 11:02 AM in response to johnson167

Same thing just happen to me. no i can't jam to my music or anything!.

Reply

Answer 13

johnson167 Author

Level 1

9 points

Jul 12, 2008 11:12 AM in response to Patti D

@Patti D

If it is not to much to ask, could you pls post back here if your issue get resolved, or if the representative you contacted at Apple tell you anything regarding the error 6 issue. Thanks. Much appreciated.

Reply

Answer 14

cmang

Level 1

0 points

Jul 12, 2008 11:59 AM in response to johnson167

I'm in much the same boat. Error 6 halfway through installing 2.0 firmware. 1.1.4 firwmare works fine. Did DFU resets, etc. Nothing.

Reply

Answer 15

skidney

Level 1

1 points

Jul 12, 2008 11:59 AM in response to johnson167

Yep, I've got this error too 😟 Tried to upgrade to 2.0, said it was preparing for ages and then failed.

When I did the restore I got the iPod 'iPod' can not be restored. An unknown erro occurred (6). So I've got an iBrick at the moment too 😟

Reply