Previous 1 2 3 Next 268 Replies Latest reply: Sep 17, 2008 2:30 AM by AndersK
johnson167 Level 1 (0 points)
Error 6! I won't forget! Here's my problem:
I had no problem paying and downloading the software, iTunes had my iPod Touch backed up without any problem either. But it just wouldn't install the freaking software. I kept getting this error message "An unknown error occurred (6)". I lost count how many times I tried this and i am very frustrated.
This is what I found on the support page regarding what to do with an error 6 and many other errors (2, 6, 9, -18, -48, -50, 1002, 1011, 1601, 1602, 1603, 1604, 1608, 1609, 1611, 2003, 2004, -9808).

http://support.apple.com/kb/TS1275#iTunes_current

Anyone encountering the same problem, pls check out the support article and try going through the steps Apple suggested there, see if it will fix the problem cause I went through every single one of them (except using a windows machine) and none of them worked. Sigh~! I am back to 1.1.4 now and Apple will be hearing from me.
10 bucks short and my Saturday gone, I am not happy. (and don't get me started on the $20 I paid in January!!! Fxxx!)

iMac 20" C2D, Mac OS X (10.5.4)
  • NTt4 Level 1 (5 points)
    Try this works all the time. BSR

    You need to do something callled blank Screen Recovery. To do this, simply :

    1. have itunes open and iphone/ipod plugged in
    2. Turn iphone/ipod off
    3. hold home and lock buttons, wait 10 seconds
    4. release lock and keep home held down
    5. ipod screen should be blacked out and itunes should recognize in recovery mode
    5. alt/shift click restore to 1.1.1 and start over again
  • johnson167 Level 1 (0 points)
    Tried it. No luck. But thanks anyway.
  • Patti D Level 1 (0 points)
    I have an iPod touch that is over 6 months old (so, this is the second software upgrade). It is bricked, will not restore. I have tried:

    1. Changing to a different USB port
    2. Restarting the computer
    3. Changing to a different computer
    4. Running iTunes as an administrator (Vista)
    5. A different version of iTunes, without the 2.0 software installed
    6. Blank screen restore
    7. Repeating all of the above many times and not touching anything during its restore attempts

    None of these worked. Any advice?
  • johnson167 Level 1 (0 points)
    @Patti D

    Just to clarify, my iPod Touch is not bricked. I played by the rules and still no luck. So I am not sure if the problem you are having has anything to do with your bricking. I suspect it is the software, but I don't know for sure.
    Another thing, I don't know about the Black Screen Recovery either cause the 2.0 software would actually start installing, but the error 6 msg will pop up sometimes quite early, say about 1/3 done on the progress bar and sometimes 1/2 done. The most I got one time was about 3/5 done. What does this mean? I don't know.
  • Patti D Level 1 (0 points)
    Perhaps I don't understand the term "Brick" then. It seems to me to be referring to a iPod that does not work. There has been no "hanky-panky" performed on my iPod. Only iTunes syncing for its entire, apparently short life.
  • macwilko Level 1 (10 points)
    I have the same thing with the progress bar. The most errors I got was about 1/2.
    It seems as if many do have the problem. Only no one has a
    Solution.
  • johnson167 Level 1 (0 points)
    @Patti D

    Oh, sorry. i think it's ME who misunderstood. Anyway, mine's not bricked cause I could restore back to 1.1.4 and have all my stuff sync back to how my Touch was before trying to upgrade. Does it mean that you can't even restore back to previous version?
  • johnson167 Level 1 (0 points)
    @macwilko

    yeah. I have seen a few threads regarding the issue in some other Mac related forums, but none of them had a solution. I wonder if Apple even know about this. Hopefully, they will fix it soon.
  • Patti D Level 1 (0 points)
    Well, maybe when this is all over we can get an official call on the term "brick" It was certainly a new term for me, so I could be wrong.

    Can't restore even to the previous version. I was up until 3 AM reading every forum and trying all possible solutions mentioned. I think it's toast. Sounds like there's hope for you, though.
  • johnson167 Level 1 (0 points)
    @Patti D

    hey, I noticed you are from California, you don't have AppleCare for your Touch? Couldn't you just take it to an Apple Store and have it replaced or something?
    As far as I know, the customer service in the States is so much better. Anyway, good luck to us all.
  • Patti D Level 1 (0 points)
    @johnson167

    No AppleCare but will be calling Apple today. I am guessing I will not be alone.

    Best of luck.
  • Lue03 Level 1 (0 points)
    Same thing just happen to me. no i can't jam to my music or anything!.
  • johnson167 Level 1 (0 points)
    @Patti D

    If it is not to much to ask, could you pls post back here if your issue get resolved, or if the representative you contacted at Apple tell you anything regarding the error 6 issue. Thanks. Much appreciated.
  • cmang Level 1 (0 points)
    I'm in much the same boat. Error 6 halfway through installing 2.0 firmware. 1.1.4 firwmare works fine. Did DFU resets, etc. Nothing.
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