5 Replies Latest reply: Jul 19, 2008 3:05 AM by mikejt4
kmk5397 Level 1 Level 1 (20 points)
I have been trying to get the new update since early today. I spent over 2 hours on the phone with Apple Care and they told me there is nothing more then can do. When I try to restore when downloading the new 2.0 it just comes up with
Error: The ipod could not be restored. An unknown error occurred (1611).

Has anyone had any success in figuring out this problem.
My ipod no longer has anything on it, and will not restore to sync it.

Thanks in advance for any help.

Gateway, Windows Vista, Nano, 30GB Classic, and 16GB Touch
  • Khepri Wolf Level 1 Level 1 (100 points)
    I think I have posted this link a dozen times:

    [Restore error messages on the iPhone and iPod touch|http://support.apple.com/kb/TS1275]

    The *USB Troubleshooting* section helped me in my early iPod days.
  • afkoch08 Level 1 Level 1 (0 points)
    Yes, I have had the same problem but I get error message 1603.
  • kmk5397 Level 1 Level 1 (20 points)
    I was on that link with the Apple care people. We spent over 2 hours
    on the phone. She ended the conversation with "there's nothing more that
    I can do". Now I'm stuck with this Ipod that isn't usable. It was perfectly
    fine before this update. Has anyone had any luck fixing this problem?
  • Khepri Wolf Level 1 Level 1 (100 points)
    This is what you will do. Play close attention since the procedure works for me and I use it for my upgrades and restores.

    1. Juice the iPod battery to max
    2. Ensure you have latest iTunes
    3. Shutdown your PC; complete shutdown
    4. Unplug all USB devices (except for those absolutely required - mouse, keyboard)
    5. Start your PC
    6. Fire up iTunes
    7. Connect the iPod to an USB port closest to the motherboard (usually on the back of the PC)
    8. Start the restore
    9. Cross your fingers

    The last point is particularly important.
  • mikejt4 Level 1 Level 1 (0 points)
    I know this won't help all of you, but I was able to get around the 1611 error by using a different machine that was running XP. It took quite a while in the 'preparing to restore' phase, but then I was able to successfully upgrade to 2.0.
    I don't know why it didn't work with Vista ... I've been able to do previous upgrades using previous versions of iTunes.