An unknown error occured (5)

Question

An unknown error occured (5)

I paid for and downloaded the 2.0 update and when trying to update or restore, it says, "The iPhone 'iPhone' could not be restored. An unknown error occurred (5)" This is an ipod touch and not an iphone. I have tried uninstalling and reinstalling iTunes. Tried different USB ports. Unplugged all unnecessary USB devices. I am able to put the ipod in restore mode but get the same message. I have also been able to revert to 1.1.4 and tried again but still getting the same thing. Apple support was no help at all. I got to their "Second Level Support" and she was no help either.

Any help would be GREATLY appreciated.

iPod Touch 8gb, Windows Vista

Posted on Jul 12, 2008 5:51 PM

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Answer 1

Jul 12, 2008 6:22 PM in response to djliquidsteele

That only happened to me when I tried to revert to 1.1.4. The only thing that worked was letting itunes download 2.0 firmware and restore.

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Answer 2

Jul 13, 2008 6:45 AM in response to djliquidsteele

Really??? Am I the only one getting this error?

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Answer 3

Jul 13, 2008 6:33 PM in response to djliquidsteele

oh this is easy... you need to have itunes 7.7 update it first... thats what i had to do

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Answer 4

Jul 13, 2008 7:48 PM in response to Turd Fergus

Yup, already did that too.

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Answer 5

Jul 15, 2008 6:58 AM in response to djliquidsteele

I have the exact same issue. However, Even tho I finally managed to restore to 1.1.4 and I was usually getting the (1602) or (1604) error when I tried updating on my home PC. Now I'm getting the (5) error on my work PC. I have no Idea what is going on.

This issue might have to be resolved in a newer update release.

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Answer 6

dijicode

Level 1

0 points

Jul 15, 2008 7:51 AM in response to djliquidsteele

I'm having the same problem. I insatlled iTunes 7.7.043, then purchased the version 2 update. I'm now stuck in a loop. First the unknown error 9, then the 'cannot connect to iPhone error', then the message 'detected an iPod in recovery mode - you must restore first'. But it won't restore and goes back to the 1st error message. Nightmare. Are you having any luck trying to solve this?

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Answer 7

Jul 16, 2008 8:14 PM in response to BigPete33

Turns out I had iTunes version 7.6 on my work PC. I completely uninstalled iTunes including all the relevent services. I Installed a fresh version of iTunes 7.7

I tried to restor using directly to 2.0 and it worked.

So, My home PC was probably the source of the 1602 and 1604 errors.

Hope this helps.

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Answer 8

toonz

Level 7

22,360 points

Jul 17, 2008 2:02 AM in response to BigPete33

Good to know. Thanks!!

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