Previous 1 15 16 17 18 19 Next 533 Replies Latest reply: Aug 22, 2008 8:13 AM by Kenwclark Go to original post
  • TimmyH Level 1 Level 1 (0 points)
    My phone has been doing this since 1.1.3 or 1.1.4 whichever one the google maps was originally changed. To fix mine though all I need to do is plug it back in. Apple refuses to fix it cause it has a dent in the case. As long as I keep music playing in the background all the time the phone will not turn off.
  • blackmondo Level 1 Level 1 (15 points)
    MAN there's a LOT of Apple apologists over at Digg. It's depressing

    I guess you only get truly annoyed about this issue when you have to sit there for 2 hours waiting for the **** thing to restore.

    And then reconnecting to your wi-fi network, setting up your mail accounts again, restoring your wallpaper, restoring your ring tone, restoring your favorite contacts, moving your favorite icons to the first page, setting your pin number again, setting up your clock alarms again, adding locations to your world clock, reconnecting to your iTunes library with the remote app, setting your password in facebook, adding home screen icons for your favorite web sites, syncing your music, getting back to level 10 in Enigmo, crying a little, ....
  • Yosam Level 2 Level 2 (495 points)
    I don't know if my case is different from most but maybe someone will find this helpful. I know I shouldn't have to do the things below but I find it helps.

    I have had good results with the new software but I do follow a few things that took me a bit to figure out

    1- Don't use the App store on the phone .... ever
    2- Don't set iTunes for connect to iTunes when connecting phone
    3- Install apps and updates only from iTunes
    4- If updating first uncheck the app and remove it. Then re-check to install the new app
    5- Make sure never to interrupt iTunes when backing up or loading apps or anything else
    6- If an app freezes on the phone hold the home button until you get the main screen
    I can then go back to the app and it runs fine


    Since following these rules I have had no crashes or apps issues. Just my .02

    Yosam
  • ArchUrban Level 4 Level 4 (1,160 points)
    well, that is the common problem on 2.0 or later. I usually solved this one after hooking to itunes for a while until iphone will be recognized. well, it takes a long time. but you need to be patient. you have to wait. sound is nut. but it actually solves the problem. just let it be for a while.

    you don't need to restore. it is just software problem. it is like over doing.
  • projectsteps Level 1 Level 1 (0 points)
    I have also had a problem with the Apple logo staying on the screen. Ipod Touch 16gb. It does it on 2.0 and 2.01 firmware. Just wanted to add to the list.

    HELP
  • Tones3 Level 1 Level 1 (20 points)
    gnormandin wrote:
    Yup, Ive got the same problem.
    Happens whenever I run a large amount of updates >4... Basically, the ipod resets and I get the infinite apple logo as a result.

    I also have over 6 pages of apps on my ipod touch.
    Apple's solution thus far (after being on the phone for over 2 hours... even though I troubleshot it myself) is to replace it. I will let you know how this pans out...



    The new phone will NOT make a difference at all. Almost everyone who has had this issue (including me) has tried a new phone and nothing changed. This is a firmware issue, plain and simple.


    If this continues, I'm afraid my only solution will be to ask for a refund for the apps I've purchased on my ipod touch, as this is pretty ridiculous.


    As for the refund for the apps from Apple - HA!! Good luck with THAT one .

    Tony
  • Ceroc Level 1 Level 1 (0 points)
    I agree with everyone on this thread. I have had to fully restore both my iphones (original 8gb and recently upgraded 3G 16gb) and keep getting the apple logo on black screen freezes.
    The iphone will work for a few days and then completely freeze. I have had mixed results with full resets, sometimes able to restore a back-up other times, having to start from scratch

    It's the first time I've disliked an Apple product so much... Losing your phone and connectivity is not acceptable, last time I had to reset (apart from tonight) I was on my way to a business meeting (long drive 3hour) for the week-end but had to wait and do the full restore before I set-off, making me late by over an hour...

    Please Apple, fix this!
  • mrbuzz Level 1 Level 1 (0 points)
    _*15-MIN SOLUTION: CONNECT TO ITUNES AND REBOOT 3 TIMES TO AVOID RESTORE*_


    So this has happened to me more times than i can count, and I've recovered both my phones (2G + 3G) using this method. I've seen some people in this thread allude to this solution but let me just spell it out completely and hopefully this will save you a few restores on your phone.

    1. Connect to iTunes via USB. Do not disconnect for rest of these steps. iTunes may appear frozen or stuck with spinning beachball....this is okay, do not Force Quit iTunes. I tried a few times w/o it being connected to iTunes and it doesn't work.
    2. Once connected, hold Home + Power until screen blinks then Apple logo comes back up.
    3. Wait until Apple logo dims slightly (~5 minutes or less). Do NOT reboot until the apple logo dims.
    4. Hold Home + Power again until it reboots and Apple logo comes back up.
    5. After 2 min or so, the phone may vibrate once or twice. Continue waiting for the full 5 min until Apple logo dims slightly. iTunes at this stage MAY recognize the phone...do not sync or do anything in iTunes.
    6. Hold Home + Power for the 3rd time until it reboots. Phone may vibrate again after 2 minutes or so. Eventually you'll break into your Home screen.


    Hope that helps and let me know if it does.

    Apparently what causes this endless loop is that the SpringBoard crashes upon launch (over and over again) and launches CrashReporter on the phone itself. It goes into an endless loop until somehow iTunes while connected via USB triggers some sort of fix on the SpringBoard or its preferences/database.

    buzz
  • stilesja Level 1 Level 1 (0 points)
    Well add me to the list with this problem. Its been terrible, Stuck in the apple logo loop of death, but when I try to restore I get unknown error number 9. I have to let the phone sit for about half a day before I can do a successful restore.

    Because my phone appears to crash when I'm doing absolutely nothing, I decided to turn off push services. This has made it pretty solid today but I am too afraid to install applications. Thankfully I have no warranty left since I purchased my iPhone day 1. What a sucker... This experience has really soured me on Apple.
  • tomas2012 Level 1 Level 1 (0 points)
    Wow, it worked! No more system restores!!

    Thank you mrbuzz

    =)



    mrbuzz wrote:
    _*15-MIN SOLUTION: CONNECT TO ITUNES AND REBOOT 3 TIMES TO AVOID RESTORE*_


    So this has happened to me more times than i can count, and I've recovered both my phones (2G + 3G) using this method. I've seen some people in this thread allude to this solution but let me just spell it out completely and hopefully this will save you a few restores on your phone.

    1. Connect to iTunes via USB. Do not disconnect for rest of these steps. iTunes may appear frozen or stuck with spinning beachball....this is okay, do not Force Quit iTunes. I tried a few times w/o it being connected to iTunes and it doesn't work.
    2. Once connected, hold Home + Power until screen blinks then Apple logo comes back up.
    3. Wait until Apple logo dims slightly (~5 minutes or less). Do NOT reboot until the apple logo dims.
    4. Hold Home + Power again until it reboots and Apple logo comes back up.
    5. After 2 min or so, the phone may vibrate once or twice. Continue waiting for the full 5 min until Apple logo dims slightly. iTunes at this stage MAY recognize the phone...do not sync or do anything in iTunes.
    6. Hold Home + Power for the 3rd time until it reboots. Phone may vibrate again after 2 minutes or so. Eventually you'll break into your Home screen.


    Hope that helps and let me know if it does.

    Apparently what causes this endless loop is that the SpringBoard crashes upon launch (over and over again) and launches CrashReporter on the phone itself. It goes into an endless loop until somehow iTunes while connected via USB triggers some sort of fix on the SpringBoard or its preferences/database.

    buzz
  • blackmondo Level 1 Level 1 (15 points)
    ha

    it's really kinda funny the crazy hoops we're jumping through to get around this problem.

    that's a very interesting post, especially about the springboard crashing.

    thanks for sharing!
  • Dojin Level 1 Level 1 (0 points)
    Since i got my iphone 3G it has bricked 3 times for no apparent reason, just one time I'll turn it on and it just sits at the apple symbol doing nothing, i was told to hold the top button and the home button together until it turns off to reset it, but it would still come back to the apple logo and just sit there, so i went online looking for an answer to my problem and found that it's a common problem, with a very simple solution i will repost here for your benefit:

    +*what you need to do is kick it into DFU mode.*+

    +*Hold top and home buttons until it goes off, then hold the top and home buttins again until it turns on, as soon as you see the apple logo appear, let go of the top button but keep the home button down, and after a few seconds it will boot into dFU mode and ask you to hook it up to itunes, then when you hook it back up to itunes, it will ask you if you want to restore it, then it will download the software and reinstall it for you.*+

    The process of restoring it takes along time, cause it first restores the software of the iphone, then you have to restore it from your backup or set it up as a new phone, so my advice to everyone is, once you have restored your phone and you have all your apps and crap back on it and its all setup just how you like it BACK IT UP so that if this happens again, and its happen to me 3 times, you will esily restore it, cause its a bitach to redo everything from scratch as you do if you select set up as new iphone!

    I hope this helps! and hopefully apple will fix this problem SOON!
  • mavisXP Level 1 Level 1 (30 points)
    OK, this thread has grown to the point that it is probably difficult for 'newcomers' to quickly find the solutions (actually, "workarounds" would be more accurate) that can help to solve (or at least get around) this issue. So here are the main points, taken not only from my extensive experience (33 restores on two iPhone 3Gs, and six restores on an iPod Touch) but more importantly, from the experiences of many others.

    *AVOIDING FREEZES*
    1. DO NOT use the App Store on the iPhone itself. Only use iTunes to install/update apps.
    2. NEVER interrupt a backup or a sync.
    3. After installing/upgrading apps, wait for the activity indicator (next to the 3G/wifi icon) to stop spinning before using the phone.

    *RECOVERING FROM A FREEZE* +(posted by mrbuzz)+
    1. Connect to iTunes via USB. Do not disconnect for rest of these steps. iTunes may appear frozen or stuck with spinning beachball....this is okay, do not Force Quit iTunes. I tried a few times w/o it being connected to iTunes and it doesn't work.
    2. Once connected, hold Home + Power until screen blinks then Apple logo comes back up.
    3. Wait until Apple logo dims slightly (~5 minutes or less). Do NOT reboot until the apple logo dims.
    4. Hold Home + Power again until it reboots and Apple logo comes back up.
    5. After 2 min or so, the phone may vibrate once or twice. Continue waiting for the full 5 min until Apple logo dims slightly. iTunes at this stage MAY recognize the phone...do not sync or do anything in iTunes.
    6. Hold Home + Power for the 3rd time until it reboots. Phone may vibrate again after 2 minutes or so. Eventually you'll break into your Home screen.

    I hope this helps. Following the tips in the first section, I have avoided having to restore for the past five or six days - and in that time, I've installed 47 apps, upgraded about a dozen, and uninstalled one - all with no freezing. This is following the 33 restores I had to do in the first three weeks of owning an iPhone 3G. YMMV, but a number of people are reporting the above tips (both prevention of and recovery from freezes) to be working. Good luck!!
  • VFIVE Level 1 Level 1 (10 points)
    If my phone has been bricked after every crash will it even store the crash log? It's not possible to sync a bricked phone so how would it ever get the log? I DFU restore it after every crash because otherwise it's unusable and I assume that a DFU restore wipes any data on the phone including any crash logs? Or does it save them?
  • VFIVE Level 1 Level 1 (10 points)
    Lifehacker, Gizmodo and Consumerist are all aware of it. I've sent the links and summary to them.
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