I have an ATT corporate account. Can I get a phone at the Apple store?

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Level 2

240 points

I have an ATT corporate account. Can I get a phone at the Apple store?

I have an ATT corporate account. My contract is set up so my account is fully serviceable at Retail stores. I went to ATT store on launch day, waited 45 minutes, got to the counter and low and behold the salesperson says they cannot access anything on my account.The screen is grayed out. So I leave disappointed. I call ATT Business Dept and they say that there is no restriction and I should have been able to buy a phone. I went back to the ATT store today and the same sales person gets business dept on line, checks the computer and it shows I can buy any phone including the iphone they are now out of. He has no explanation. I should have made him call yesterday. I ordered one from my Premier website but need another one. Can I get one from my local Apple Store that has phones in stock or will they shut me out as well??

Kenal0

Powerbook, imac, macbook, and every ipod, Mac OS X (10.4.8)

Posted on Jul 12, 2008 7:44 PM

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Answer 1

Jul 12, 2008 8:40 PM in response to Ken L.

Just an fyi -
I had/have an existing AT&T business account and was not required to put the $45 data plan onto my account. The AT&T store manager asked me if I would be syncing the phone with my work email etc (I don't) so he was fine with my going with $30 data plan.

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Answer 2

Ken L. Author

Level 2

240 points

Jul 12, 2008 7:53 PM in response to Steve Werner

Well at least I do not have to go to the ATT retail stores too often. I have been very happy with the Business Customer Service Dept. They have been very easy to deal with whenever I have any issues including helping me order a new phone from my premier website when I had some issues. I guess I will just order another one and hope that they can fill their orders.
Kenal0

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Answer 3

Jul 12, 2008 7:56 PM in response to Ken L.

You can not get an iPhone at Apple with a corporate account. You have to go to an ATT store to do that. Also- your data is going to cost 45 dollars instead of 30 dollars with a corporate account.

If you try to get an iPhone at an Apple store and you have a corporate account, it will kick your registration out of the Apple computers and they won't even be able to complete the sales portion of the transaction.

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Answer 4

Ken L. Author

Level 2

240 points

Jul 12, 2008 7:59 PM in response to RonAnnArbor

The real dumb part is I am just upgrading 2 iphones that I already have. Oh well I guess I will get them soon enough. Firmware 2.0 and exchange support is enough to play around with for a while.

Kenal0

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Answer 5

Jul 12, 2008 7:47 PM in response to Ken L.

You'll have to deal with AT&T (I'm afraid!) for corporate accounts!

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