6 Replies Latest reply: Jul 20, 2008 10:51 AM by SeanyDee
itopher Level 1 (0 points)
I just bought my iphone 3g today. Everything seems to be working well. No crashes. Everything synced well also.

But for some reason the sound seems to be not working. From the sounds setting, I turned off both vibrates and even put the volume to the fullest. Everything else is set ON. I tried playing music but that won't work either. I turned it on and off and that won't work either. Is there a secret button that I'm totally ignoring? I'm going to go in tomorrow to see whats up but I'm hoping to fix the problem tonight if I can. I will appreciate any help I can get.

Message was edited by: itopher

MacBook Pro, Mac OS X (10.5.2)
  • Tim Rogers Level 1 (85 points)
    It might sound silly, but I had this happen on my 1st gen iPhone a few months ago. It was as if the thing was totally muted, I couldn't play any music or hear anyone on a phone call. I really thought my phone was broken. I talked to an apple rep and they asked me to plug my headphones in, then remove them. lol That fixed the problem. For some reason, the phone thought the headphones were still plugged in and it was routing all audio to the headphone jack instead of the speaker/earpiece. Plugging the headphones in, then removing them told the phone they weren't plugged in anymore and it worked fine after that.

    Hopefully your problem is as simple as that.
  • JEMiller Level 1 (20 points)
    Had the same exact thing happen with my first gen iPhone - just plug in the headphones and remove - worked for me.
  • itopher Level 1 (0 points)
    Thanks for your helps. Unfortunately, the headphone technique didn't work for me. I tried using different headphones and it was still 'muted.' I hope the guys at the Genius Bar can do something about this. Thanks again.
  • Irish John Level 2 (205 points)
    DId you reboot? I had the sound die while listening to a podcast. Rebooted and it was fine. It feels like Windows 95
  • itopher Level 1 (0 points)
    I just rebooted it right now and the problem still exists. Thanks for your help.
  • SeanyDee Level 1 (0 points)
    I have the same problem with mine. Just got search back in the forums, so, I'm able to see if anyone else has a dead speaker. I called applecare and they suggested plugging and unplugging the headphones, rebooting, restoring and nothing worked. I'm returning my iphone as soon as they have them in stock again.

    BTW, try something for me, when your iphone is tethered to your computer, play your ipod and play around with the cable. My speaker works intermittently when I do this. This makes me believe it's a bad solder joint or something else inside the case, next to the speaker.