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iTunes Unable to Sync Google Contact Groups?

26768 Views 55 Replies Latest reply: Jan 1, 2009 8:50 PM by michaelridley RSS
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DanGarion Calculating status...
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Jul 13, 2008 1:07 PM
I'm having issues getting my iTunes to sync with my Google Contact Groups. It will sync all my contacts or none of my contacts, it won't recognize that I have a Group called Phone, which is the only group that I want it to sync with.

If I select Gmail there is a configure button, but it doesn't do anything except make me login to Gmail. I never see any contact groups listed in the box labeled groups. The selected groups option is just grayed out. I have already tried reseting my syncs within iTunes.
iPhone 3G, Windows Vista
  • blarggstar Calculating status...
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    Jul 13, 2008 6:41 PM (in response to DanGarion)
    I have not tried this yet, but found your post looking for a way to sync only a group.

    I will post an answer if I figure it out!
    PC, Windows Vista
  • venkman781 Calculating status...
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    Jul 13, 2008 9:46 PM (in response to DanGarion)
    Yep, same behavior here. PC is running Windows Vista. I've updated iTunes to 7.7 and the iPhone is a 3G with firmware 2.0.

    I can select Google Contacts, then configure with Gmail ID and password. It does not populate any of the groups I have in Gmail Contacts. The option is low-lighted and cannot be selected.

    Syncing with the iPhone moves all contacts over, which I then had to repair because of Google's current contact handling. Google is in the process of changing the default contact handling where anyone that you reply to is automatically added to the contacts. See more about this here:

    http://googlesystem.blogspot.com/2008/07/gmail-to-no-longer-auto-add-contacts.ht ml

    Folks over at Howard Forums are also reporting this same behavior of missing groups within Yahoo.
    iPhone, PC, Windows Vista
  • jonfrink Calculating status...
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    Jul 14, 2008 6:23 AM (in response to venkman781)
    Yep same here running Windows XP SP3 and also on Macbook with OSX 10.5.4. New 3G iphone, i had to do a workaround of exporting groups from gmail to .vcf file and import into Outlook which i dont otherwise use
    iPhone 3G, Mac OS X (10.5.4)
  • Moongore Calculating status...
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    Jul 14, 2008 6:33 PM (in response to DanGarion)
    Same issue here. I configured sync with google contacts in iTunes 7.7, however a sync keeps empty contact list on the iPhone side. Don't see any list of groups either.
    iPhone 3G, Windows Vista
  • Justin Ribeiro Calculating status...
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    Jul 17, 2008 3:32 PM (in response to DanGarion)
    Having the exact same issue; doesn't appear the iPhone uses the group from Google Contacts. Had to work around by exporting out of Gmail and then importing to Address Book.

    Would love to see a fix for this issue.
    Custom, Other OS
  • Jason L Community Hosts Community Hosts (9,250 points)
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    Jul 17, 2008 4:01 PM (in response to DanGarion)
    Hey Dan,

    Try Resetting the Sync History in iTunes, goto Edit> Preferences> Syncing> Reset Sync History.

    Then try syncing the Google contacts as described here:
    http://support.apple.com/kb/HT1245

    Jason
    MBP 2.0, 2GB ram, Mac OS X (10.5.4)
  • xcaret Calculating status...
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    Jul 18, 2008 10:30 AM (in response to DanGarion)
    The problem still exists. I am unable to pick groups from Google Contacts to sync. It is either an all or nothing sync. Further, hitting the configure button does nothing for me. It accepts my gmail login and password but the returns me to the iTunes page. Anyone have ideas on fixing this?

    Cheers.
    iPhone 3G, Windows Vista
  • Moongore Level 1 Level 1 (0 points)
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    Jul 18, 2008 10:40 AM (in response to Jason L)
    Hi Dan,

    tried resetting the sync history as you suggested, this doesn't solve the problem. 'Sync contacts' is checked, when 'Google contacts' is selected. When I hit 'Configure...' and enter login details- a progressbar flashes briefly and disappears. Window underneath doesn't display any groups, I can only select 'All contacts'. Hitting 'Sync' displays 'Synching contacts with ... iPhone' for two seconds. However no contacts are synchronized.

    Note that I'm using Vista and iTunes 7.7. Haven't tried sync on a Mac yet.
    Looks like a bug to me, hope Apple will fix this.

    Dmitri
    iPhone 3G, Windows Vista
  • Ølle Calculating status...
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    Jul 18, 2008 4:15 PM (in response to DanGarion)
    Same problem...
    Windows Vista
  • TCgun Calculating status...
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    Jul 19, 2008 9:56 AM (in response to DanGarion)
    It synces all of your "suggested contacts" which added 600 email addresses for me, including about 100 "noreply@...". What a mess. Please fix this apple, google, or whomever is responsible...
    Custom, Windows Vista
  • Dennis Metzcher Level 1 Level 1 (105 points)
    Currently Being Moderated
    Jul 19, 2008 1:47 PM (in response to DanGarion)
    Having the same issue.
    When I click the "Configure..." button for "Sync Google Contacts", I am asked to enter my password for Google. Nothing happens after that.

    I was hoping to be able to tell iTunes to only sync contacts one way, from the iPhone to Google, since two-way sync is adding garbage to my iPhone Contact list.
    Mac Pro (2.66 Dual Core Xeon), iBook G4 12", iPhone 3G 16GB, Mac OS X (10.5.4)
  • Dennis Metzcher Level 1 Level 1 (105 points)
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    Jul 19, 2008 1:50 PM (in response to Dennis Metzcher)
    By the way, all the garbage addresses that I've replied to in Gmail go into the "Suggested Contacts" group there. iTunes is syncing this, along with my other gmail contacts, to the iPhone. This should not be happening. If I wanted the suggested contacts to be part of my list of contacts, I'd go ahead and add them to it in gmail. Bad design, Apple.

    Message was edited by: Dennis Metzcher
    Mac Pro (2.66 Dual Core Xeon), iBook G4 12", iPhone 3G 16GB, Mac OS X (10.5.4)
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