Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

iTunes Unable to Sync Google Contact Groups?

I'm having issues getting my iTunes to sync with my Google Contact Groups. It will sync all my contacts or none of my contacts, it won't recognize that I have a Group called Phone, which is the only group that I want it to sync with.

If I select Gmail there is a configure button, but it doesn't do anything except make me login to Gmail. I never see any contact groups listed in the box labeled groups. The selected groups option is just grayed out. I have already tried reseting my syncs within iTunes.

iPhone 3G, Windows Vista

Posted on Jul 13, 2008 1:07 PM

Reply
55 replies

Jul 13, 2008 9:46 PM in response to DanGarion

Yep, same behavior here. PC is running Windows Vista. I've updated iTunes to 7.7 and the iPhone is a 3G with firmware 2.0.

I can select Google Contacts, then configure with Gmail ID and password. It does not populate any of the groups I have in Gmail Contacts. The option is low-lighted and cannot be selected.

Syncing with the iPhone moves all contacts over, which I then had to repair because of Google's current contact handling. Google is in the process of changing the default contact handling where anyone that you reply to is automatically added to the contacts. See more about this here:

http://googlesystem.blogspot.com/2008/07/gmail-to-no-longer-auto-add-contacts.ht ml

Folks over at Howard Forums are also reporting this same behavior of missing groups within Yahoo.

Jul 14, 2008 7:38 AM in response to jonfrink

I'm very glad to hear I'm not the only one having this issue. I had to do something very similar to what you did to at least get stuff working. Can't wait till they fix it, would love to actually get my address book synced up. Wish I could sync my Google Calendar without having to run the Gcal / Outlook sync as well, but I'll live with it.

Jul 17, 2008 4:12 PM in response to Jason L

Ok something fishy is going on here, I have Itunes 7.7 installed and I don't see the "Sync Google Address Book contacts" option like that. Does it look different on a Mac and a PC? Because I'm using a PC and my configure button is up on the "Sync Address Book contacts" area.

Also I have already tried doing the sync reset and that didn't solve the problem
(as stated in my first post).

The main problem is, is that the groups do not populate.

Jul 18, 2008 10:40 AM in response to Jason L

Hi Dan,

tried resetting the sync history as you suggested, this doesn't solve the problem. 'Sync contacts' is checked, when 'Google contacts' is selected. When I hit 'Configure...' and enter login details- a progressbar flashes briefly and disappears. Window underneath doesn't display any groups, I can only select 'All contacts'. Hitting 'Sync' displays 'Synching contacts with ... iPhone' for two seconds. However no contacts are synchronized.

Note that I'm using Vista and iTunes 7.7. Haven't tried sync on a Mac yet.
Looks like a bug to me, hope Apple will fix this.

Dmitri

Jul 19, 2008 1:50 PM in response to Dennis Metzcher

By the way, all the garbage addresses that I've replied to in Gmail go into the "Suggested Contacts" group there. iTunes is syncing this, along with my other gmail contacts, to the iPhone. This should not be happening. If I wanted the suggested contacts to be part of my list of contacts, I'd go ahead and add them to it in gmail. Bad design, Apple.

Message was edited by: Dennis Metzcher

iTunes Unable to Sync Google Contact Groups?

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple ID.