5 Replies Latest reply: Nov 4, 2005 12:47 PM by toonz
Jeff Sparks1 Level 1 Level 1
I can play CD's in other programs, and iTunes even will eject the CD, but still will not have the CD show up in the sources.
  • The Mimico Kid Level 6 Level 6
    Welcome, Jeff, to the Apple Discussions!

    Here's a link to the
    b Optical Drive Diagnostics and Troubleshooting Guide

    Hopefully the answer to your problem will be found in this article in the Apple Knowledge Base:


    If not, post back with your CD Diagnostics as explained in the first link.

    Good Luck!
  • Jeff Sparks1 Level 1 Level 1
    Microsoft Windows XP Professional Service Pack 2 (Build 2600)
    Dell Inc. Inspiron 6000
    CD Driver
    CD Driver DLL
    LowerFilters: PxHelp20 (, drvmcdb (, sscdbhk5 (,
    UpperFilters: GEARAspiWDM (,

    IDE\DiskWDCWD800VE-75HDT1_____________________11.07D11, Bus Type ATA, Bus Address [0,0]
    IDE\CdRomSONYDVD+-RW_DW-D56A____________________PDS7___, Bus Type ATA, Bus Address [0,0]
    If you have multiple drives on the same IDE or SCSI bus, these drives may interfere with each other.
    Some computers need an update to the ATA or IDE bus driver, or Intel chipset. If iTunes has problems recognizing CDs or hanging or crashing while importing or burning CDs, check the support site for the manufacturer of your computer or motherboard.

    Current user is administrator.

    D: SONY DVD+-RW DW-D56A, Rev PDS7
    Audio CD in drive.
    Found 11 songs on CD, playing time 49:08 on Audio CD.
    Track 1, start time 00:02:00
    Track 2, start time 03:16:39
    Track 3, start time 07:15:41
    Track 4, start time 12:24:33
    Track 5, start time 17:15:03
    Track 6, start time 23:02:68
    Track 7, start time 26:41:72
    Track 8, start time 31:12:00
    Track 9, start time 36:15:35
    Track 10, start time 40:07:04
    Track 11, start time 44:48:31
    Audio CD reading succeeded.
    Get drive speed succeeded.
    The drive CDR speeds are: 24.
    The drive CDRW speeds are: 24.
    The drive DVDR speeds are: 24.
    The drive DVDRW speeds are: 24.

    Here is the CD Diagnostics
  • toonz Level 7 Level 7

    Let's try the obvious thing first. Let's go to the support site for your computer. Get the download labeled "Intel Mobile Chipset" and the firmware update labeled "Sony DW-D56A slim 8x DVD+/-RW".

    Let me know if that doesn't help.
  • Jeff Sparks1 Level 1 Level 1
    It still doesn't work.
  • toonz Level 7 Level 7
    Ok, Jeff, let's try a little experiment to make sure you're not getting a conflict with another CD driver installed on your system.

    On the start menu, click on "run". in the space it provides enter "regedit" without the quotes. This will open the registry editor.

    Find the heading HKEYLOCALMACHINE. Click on it.
    Find the heading SYSTEM inside it. Click on it.
    Find the heading CurrentControlSet. Click
    Find the heading Control. Click
    Find the heading Class. Click
    Find the heading that begins {4D36E965- Click

    Go up to the Registry menu and select "Export Registry File... command. Make sure the "Selected Branch" radio button is checked and save that off somewhere that you can find it.

    Delete the key named LowerFilter.

    Select the key named UpperFilter, right click, select "modify". Then edit the text in the dialog to just say "GEARAspiWDM" followed by hitting the return key, the return after the word is important.

    Then reboot, and see what iTunes does.

    To get the system back to its previous state. Run Regedit again and use the Registry menu -> Import Registry File... command and select the file that you saved off in the first section.