Ipod touch 2.0 error (6)

I get that too when syncing. I think it's trying to install either the Jan update or the 2.0 upgrade but errors out. Apple doesn't seem to know how to fix it as I have emailed them so many times about the problem. I tried to call them, but since I am not in the US, the phone line connection is garbled. I think it's related to error code 6.

I'm assuming that your iPod Touch is older than those that came out with the 32 GB version?

me too, I actually tried this using two different Macs, a G5 and a G7, both gave the same error. I am going out to the apple store tomorrow for help.

tjj

I'm having the same issues. Error (6) when trying to upgrade to 2.0. Also (-4) now when syncing 1.1.4. But 1.1.4 works on my iPod Touch, with the minor exception that the iPhone apps I got when I originally purchased 1.1.4 for $20 (email, etc) are now gone. I paid the additional $10 for the 2.0 upgrade for the privilege to have those apps removed, LOL. I know they'll be back with 2.0.

I do have an older iPod Touch. I bought it shortly after they came out.

I was on the phone with tech support and an iPod Touch Product Specialist yesterday (Monday). I was told they are aware of the issue and working on it. When I'm trying to install 2.0, it hangs for several minutes on "verifying iPod software". I was told that it is attempting to ping the Apple servers at that point to validate my install and that I paid for it, but the servers are either overloaded or something else is wrong and this step fails. I tried it at 3 AM Eastern time Sat night/Sun morning and that still failed, I'm guessing the servers weren't overloaded at that time. Hopefully they will have it resolved soon. GMan

Same here. Apple please give us an update.

Same problem, older 16GB touch. Come on Apple, I've dropped $35 into updates and now I don't have any of them, please fix this soon.

I'm having the same problem. Older Ipod Touch. Tried three different computers, two operating systems.
FYI I loaded Itunes 7.6 on my laptop, and it was able to load 1.1.5 Firmware with the software updates.
I think we are stuck until Itunes 7.8 firmware 1.2.1 is released.
What Firewall/Antivirus software are people running?
I'm using Microsoft Onecare Live. I tried disabling it, but it didn't help.

OK, after trying about 20 times with all the combinations on the Apple "error 6" page I've had enough. I've reported a problem in the iTunes store & would encourage everyone who has got this error to do the same - Apple needs to know there is a real problem with this 2.0 release.
I've asked them to credit back my payment for this unusable software.

Maybe I'll consider upgrading it again once they come out with a fix for this.

Edit: never had a problem restoring back to the old version of the software so the only thing that is broken is this 2.0 release.

Message was edited by: Mike - alias

i was hit by it to so r we realy stuck until itunes 7.8 comes out

I took my iTouch to the apple store and they could not correct it, they gave me a new iTouch I have the replacement plan. I went home and it all synced up just fine, so it may be in the iTouch itself.

Also if you use a windows, I suspect it is the windows - why not switch to a modern computer like Mac and stop with the jurassic era computer system known as windows??
thanks
tjj

I am getting the same error when i restore on my mac. It's an apple problem not a windows problem.

when i got the 2.0, my ipod touch keeps turning off by its self.

I too just tried updating the firmware of my 1st gen ipod touch 16GB from 1.1.4 to 2.0... and have the unknown error occured (6) problem... and now i am unable to restore it after trying 7 times ... it is bricked. And i paid $9.95 for the 2.0 update just to have my ipod touch bricked.

Anyone has any idea how to unbrick my ipod touch? Its very frustrating.

I also have the "unknown (6)" error. I tried to upgrade my 16G to 3 different machines, all with the same results.
I did report the problem to apple, and they refunded my $9.99 for super monkey ball, but have so far ignored my refund request on the 2.0 bricking software. I've also lost my $20 January upgrade.
For those with "bricked" iPods: add a new user account to your windows machine. This will re-load iTunes 7.7 and allow you to put firmware 1.1.4 back on your iPod.
After you get your firmware downgrade, you'll have to log back on to your original user account in windows and reload your songs.
Lets hope that Apple will get 2.1 firmware out soon!!!

Thanks for the tip. will try it and revert if it works for my ipod touch.
i dont mind going back to 1.1.4 but Apple should refund me $9.95 for the un-upgradeable 2.0 ... also i heard 1.1.5 is out, is it safe to update to this version?

I too am I victim of the Error 6 problem. My touch will not even revert to a past software upgrade, I am stuck with the connect to iTunes screen. iTunes picks up the iPod when I first turn it on, but when I try to restore, our friend error 6. Then, the touch shows the apple logo and iTunes doesn't pick up the iPod. I am very mad because I don't even have an iPod. As a note I bought my touch May 29, 2008 so I already had the January software upgrade. I am very disappointed in Apple's customer service because we can't e-mail them about this problem. I would of thought they would have fixed this literal global problem.