Help! I have the same problem. Your have is a month old. ou must have dealt with the problem by now. Please update.
Mine is running 2.0.2 firmware and the last thing I did was deleted some free Apps on the iPhone and dock it. It showed the apple logo. I didn't pay attention, went to bed and this morning, 10 hours later, the phone is still in the same position and it is burning hot. I did the power/home thing and it seems to restart but continue to get stuck with the apple logo.
My phone has the slow sync problem for a few weeks now. It takes 12+ hours to sync 8GB. I have not found a solution yet. This may just be a continuation of the same problem.
Slow sync was just an inconvenience. How the phone is not functional.
Maybe I can save you a trip. Like you I had an iPhone 3g stuck with the Apple on. (My wife's phone.) It got stuck during a sync. I tried everything suggested on the Apple support forum and everywhere else. iTunes on two seperate computers would recognize my iPhone just fine but not hers which was stuck with the Apple on. Additionally pluggin her iPhone into a computer with iTunes running would freeze iTunes.
Nothing worked and I was about to give up and have to either (a) drive 3 hours to the nearest Apple store from which I bought the phone or (b) spend $300 for a new phone.
But finally the following worked for me! It is a matter of putting your iPhone in DFU mode (Device Firmware Update) mode. This worked for me:
Close iTunes. Plug iPhone into computer with the USB connect cable. Turn off your iPhone. Hold down the power and home button. When you see the Apple logo, release the power button but continue holding the home button down. Open iTunes and wait for it to tell you that its in restore mode.
At this point iTunes and my iPhone recognized each other and I was able to restore the firmware and salvage the previously dead phone.
Good luck, crosing my fingers that it works for you.
PS As noted above this was an iPhone 3g not the original iPhone but I hope it works for you.
Message was edited by: Ron Hekier
Wow. I'm glad these instructions are here. I had the same basic problem today... My iPhone froze lauching an app, so I tried a two-finger reboot/reset. Looked fine until it hung at the Apple logo. It stayed there 10-15 minutes before I tried rebooting again. Several times. Nothing other than the top part of the iPhone getting very hot if I left it on the logo for a few minutes (infinite loop in the OS?).
To be clear, here's how the instructions worked for me:
0. Detach iPhone from PC/USB cable if iTunes hung.
1. Close iTunes if open.
2. Attached iPhone to PC/USB cable (iPhone powers on if offn).
2. Shut down iPhone (two-finger shut down).
3. Two-finger power on (actually, I had to toggle the upper button to get the power on with PC/USB connected)
4. Take finger off upper button, but keep pressing lower (home) button.
5. Start iTunes after the iPhone shows the USB connetor and iTunes logo.
6. Let iTunes reinstall firmware.
7. Restore iPhone.
I guess I'll slow down on app purchase/usage until after the next iPhone software update
Sweet this totally worked for me too. Last week when this happened to my Phone I took it into the Apple store and they just swapped it out. Then it happened again on the new one they gave me and I sooo did not want to go to the eefin mall on labor day weekend and spend time with a million annoying mother eefers.
so thanks a million apple dude's and dudet's.
I did it a little differently, but I think the idea is the same.
Actually I don't exactly remember all the steps, but I was just following instructions on the screen.
My iPhone was not connected to the Mac.
I had iTune running on the Mac.
I put the iPhone in restore mode first: I held the Home button and then pressed the sleep button until it reset (don't let go of the HOME button thru out). When the iPhone resets that way, it shows a cable icon and an arrow pointing to iTune.
Then I connected the iPhone to the Mac.
When iTune recognized the phone, a message said the phone was in restore or recovery mode or something.
When I clicked the restore button, it asked if I wanted to restore from the backup file or restore it as a new phone.
I tried the backup file first.
After a while, a message came back and said my backup was corrupted.
I repeated and restored it as a new phone like I had no choice.
The phone restored in a minute or two.
I had to redo all the sync options, and sync.
Since all the data were from the Mac, so nothing was lost except the time spent.
There is a previous thread about this problem that contains more than 200 posts. It is a pretty widespread problem, and one which has yet to be resolved. Ironically I am in the middle of a restore as we speak.
The link is here: http://discussions.apple.com/thread.jspa?messageID=7739996#7739996