12862 Views 10 Replies Latest reply: Oct 28, 2008 2:13 AM by Mark Perusse
Mine starting doing the exact same thing last night, not sure if it has to do with a software upgrade, or incompatability with the new iTunes or not...
But it is VERY annoying...!!!
I'm not totally stuck though, as i can still pick films and music using the new iPhone 3G as a remote....!!! So can still use it so i know it is working in that sense....
Dan, I think got a solution for ya'
Had the same problem & decided to do a little "troubleshooting" to see if I could resolve the issue.
Here's the steps to fix your problem:
1. Make sure your ATV is on.
2. Hold down the menu button on the remote.
3. Hold down rewind/back/left button on the outer circle of the remote.
Continue holding both of the buttons down until an icon appears in the upper left of the screen, this will indicate that remote has been paired back with your ATV.
Hopefully this will solve your problem.
So i have got as far as working out it is DEFINITELY NOT a remote issue, but a software issue on the last upgrade (v.2.1) on some TV's
I have the remote working with no problem...
I switched off the power, and while it was booting held the "menu & -" buttons until it gave the option to factory restore....
This has been done and the remote is working fine, it syncs ok, and everything runs as it should..
So i'm updating the software again to see if it has the same problem...
I don't know why it has done this on a few but not all, but i'm assuming that every now and again, the software may become corrupt in some way during the download... And i will put it down to this for now..!
Will let you know how i get on with the update as soon as it is finished and installed...!
Thank you, workingcars. I had exactly the same issue (remote would not work, even when unpaired, light would be amber). The only way I could play anything is by using my paired iPhone. However, holding the remote keys during reboot did bring me in the restore/diagnostic menu and allowed me to restore. Of course, it extremely annoying and VERY time consuming to have to go through this.
Definitely seems related to the 2.1 software upgrade.
Awesome, solved my Apple TV not responding issue. I was syncing and un-syncing various content and Apple TV hung up on the menu screen and would not respond to remote. All apple troubleshooting steps did not work. When I paired the remote using the menu and back button it started responding. Thanks!!!