Dust particle under glass iPhone 3G

i'm not sure how they will handle this sort of issues this time, but with the original iphone, they exchanged under-glass dust, dead pixels, scratches, no questions asked.

My original iPhone had same problem and Apple replaced it on the spot last year.

I think it's worth trying.

That is a manufacturing defect, I think you should have no problem getting it replaced with the new one.

i just bought the 8GB 3G and i have what looks like a speck of dust under my glass also. i also seem to have a stuck pixel toward the top of my screen. i bought my phone at the AT&T store. i was actually planning on trading it in anyway for a 16GB, within the 30 day exchange period, but since finding these flaws i may take it back for that, and then get it exchanged for the 16GB. i went by the store today to see if any were in stock at all and was told "not any time soon." i hate that response. so if i take my phone back for a defect, what happens, since they are out of stock? guess we'll find out...

Well you have 30 days to exchange, I would just use the one you have for couple of weeks and then exchange it for a new one.

good to hear it worked out for you. hopefully it doesn't gain any dust over time, and the dust was only inside during the manufacturing process. i have the same problem and want to exchange mine as well. did they give you a brand new, sealed phone?

good to hear it worked out for you. hopefully it doesn't gain any dust over time, and the dust was only inside during the manufacturing process. i have the same problem and want to exchange mine as well. did they give you a brand new, sealed phone?

The 3G iPhone is made more cheaply than the first generation iPhone. Several units that me and my coworkers bought all have one or two dust specs under the glass. Probably not worth worrying about too much since you don't notice it when the unit is on and chance are, more dust will eventually get in there anyway.

Just curious: Any of you with this dust issue use compressed air to clean the device? Perhaps the dust was forced under the glass through that crevice between the screen and the body.

I live in the Northern Va Washington DC area and have tried replacing my iPhone 3G 4 times total at 2 different stores. I went through a total of 8-9 phone all having dust particles. They will swap it out no problem but if the replacement phone has more or the same amount of dust what's the point?

So I was cleaning my screen today and noticed the same thing. A dust particle under the glass. This is going to drive me nuts knowing how OCD I am about keeping my phone's screen clean. I am going to have to try to exchange it. I hope that they will give me a new one though, and not a "refurb". Of course I don't really know how they could even have refurb units as this is so new. I have only had the phone for 23 hours. Arggg.

Let me write my experience.

My first iPhone 3G unit had tiny hairline cracks on an edge of the white case. They exchanged it, but that one had a dust inside of the glass and a dead pixel.

I went back to the Apple Store with another appointment with iPod Bar specialist (They are not Geniuses but Specialists LOL). We tried 3 more units but they all had dust(s) and/or dead pixel(s).

The store was out of replacement phones, but the specialist made a service order and gave me a call when the replacement unit arrived. It took only a day.

Finally I'm with a perfect unit. No dust, no dead pixel, no crack, no nothing.

Usually this kind of devices get dust under the glass over time, but my iPhone (1st gen) has none after a full year of use in my pocket without case. That's probably because the original iPhone had completely sealed LCD/touch panel Unit with external glass. While it made out of warranty repair expensive, it did great job keeping dusts out.

Since the iPhone 3G has LCD/touch panel unit separable, I'm not sure how it will hold up over time. In other words, I'm not sure if swapping several times to get a perfect unit is worth the effort.

Some facts that I learned from my visits to Apple Store:

• Apple keeps "zero dead pixel" policy for iPhone 3G, unlike regular LCD equipped device like MacBook and iMac.
• They do accept exchange for dusts under the glass.
• They gladly accept multiple exchange to make sure you are happy with your iPhone (at least SF Chestnut St store did).
• The specialist I talked to was aware that the dust problem is "now or never" at least for 1st gen iPhone, and understood why I was being very picky about it.

This is just a guess:
• When you see dust(s) / dead pixel(s) in a replacement unit they have in stock, there is a chance that other replacement phones have same issue. This was true with my original and 3G iphone experience. Maybe some shipments are from lower QCed facility?? Don't freak out, take your time and wait for new shipment or try other store.

In the perfect world, there should be no dusts or dead pixels on "The Phone", but heck, it's a consumer device. And the 3G model is much cheaper, more consumer oriented product than the original iPhone.

I must say I am pleased and happy with Apple's generous exchange policy. If you bring your regular cell phone to other stores and try to exchange several times for tiny dust or dead pixel, store stuff will think you are crazy. 😝

Message was edited by: coelacanth

Hello, I was wondering if the return had to be within the 30 days you bought the phone? My dilemma is I bought the iPhone when it first came out and I just not noticed that I am starting to get small dust particles under my screen...will Apple accept a return?

I have an appointment with a genius Saturday, but I really would like any information you can give me; you seem to be very knowledgeable.

Please reply back ASAP.

I had a dust particle appear under my iPhone 3G's glass yesterday. It's actually pretty big in size, about the size of a grain of salt. I called Apple and since I live over an hour away from an Apple store they mailed me a new phone. I got the new phone the next day which is excellent service.

Here's the kicker, though. As soon as I took it out of the box and pulled the protective plastic away from the screen I noticed not one, but TWO specs of dust under the screen right away. These aren't as large as the one on my first phone, but it's still visible and will drive me nuts.

ARRGGGHHHHH

Just so you know I have had the phone since it was released, so I'm well past the 30 day return policy. They said they would still replace the phone but the only way I could get their advance product replacement feature was to purchase the apple care support for $75 after taxes which also extends my warranty to 2 years.