Bonjour Service!!!

Question

Bonjour Service!!!

Ok, here goes my long story...
I have mcafee personal firewall, so if there's a program that wants permission to have access to the internet, i have to approve it. while i'm updating my itunes 4.9 to itunes 5.0, my firewall program asks if i want to allow bonjour service access to the internet. i say no thinking that bonjour service has nothing to do with the installation of itunes, i mean that sounds like it has nothing to do with it! Later into my installation, it said...
Error 1920. Service Bonjour Service (Bonjour Service) failed to start. Verify that you have sufficient priviliges to start system services.
when i cancel the installation, it says...
Error: -1603 Fatal error during installation
Consult windows installer help (msi.chm) or msdn for more information.
So while most people are saying that having bonjour service is preventing them from installing itunes, my problem is that NOT having bonjour service is preventing me from installing itunes.
The problem is that i can't find bonjour service in my firewall program so i can't unblock it...
WHAT DO I DO? I'VE BEEN STUCK WITH NO ITUNES FOR 2 WEEKS NOW! PLEASE HELP!
xoxo
thank you!

Posted on Sep 19, 2005 4:12 PM

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Answer 1

b noir

Level 9

72,336 points

Sep 19, 2005 4:25 PM in response to Dusan Pekovic

hi Dusan!

try these techniques for getting past the 1920:

b noir, "I am still having a major problem with itunes" #15, 08:09am Sep 9, 2005 CDT

love, b

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Answer 2

Sep 19, 2005 7:31 PM in response to b noir

Dear B,
Your help is much appreciated! Unfortunately, my windows management instrumentation was already running and i do not have norton internet security. I don't think it's the itunes that's the problem, it's my firewall because that's what i used to block the bonjour service, which once again sounded like it had nothing to do with itunes. i hope this information might be useful for you and you can maybe still help me! i saw you helped a lot of people and i hope i can be one of the many
thank you so much!

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Answer 3

b noir

Level 9

72,336 points

Sep 19, 2005 8:52 PM in response to Dusan Pekovic

hi Dusan!

hmmmmm. try looking for a rule in your firewall about "mDNSResponder.exe" (that's the name of the process associated with Bonjour.) try allowing that process access and see if that will help the install go through.

love, b

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Answer 4

Sep 19, 2005 11:10 PM in response to Dusan Pekovic

I was trying to upgrade to itunes 5.0 but I am getting the error message that says.....Error 1920. Service Bonjour Service (Bonjour Service) failed to start. Verify that you have sufficient priviliges to start system services. After I cancel I get this next error message...
Error: -1603 Fatal error during installation
Consult windows installer help (msi.chm) or msdn for more information.

I have tried everything to correct it but nothing has worked. I looked online for a resolution and have tried all the suggestions but have had no luck. I disabled my Norton Internet Security, I made sure that the Windows Management Insturmentation service was enabled....nothing has worked. My itunes worked fine before I tried to install the upgrade. Please help!!!!!

Thanks,
Jen

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Answer 5

b noir

Level 9

72,336 points

Sep 20, 2005 7:56 AM in response to Jennifer Jaimes

hi Jennifer!

okay, can you first confirm explicitly for me that you've tried everything here?

b noir, "I am still having a major problem with itunes" #15, 08:09am Sep 9, 2005 CDT

http://docs.info.apple.com/article.html?artnum=302335

love, b

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Answer 6

Sep 20, 2005 12:13 PM in response to b noir

When I first got the Bonjour error message I tried the follwing to correct it; first I did a system restore, which brought back the orig. Itunes I had on my computer. I tried the install again and the same thing happened. After that I tried the application recovery to recover Itunes because it had then disappeared from my computer. After I tried both of these steps a few more times I realized that it obvisously wasn't fixing the problem. I then looked online to try and find out what to do and then tried the following steps from the link you listed;
http://docs.info.apple.com/article.html?artnum=302335.
I tried both suggestions; to disable my Norton Internet Security and then to insure that the Windows Management Instrumentation was enabled. After trying both of these things and then attempting to reinstall it was still giving me the same error messages. I'm not sure if there is something else I should try.
Any help would be greatly appreciated! Thanks.

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Answer 7

b noir

Level 9

72,336 points

Sep 20, 2005 12:39 PM in response to Jennifer Jaimes

hi Jennifer!

i've seen cases where the instructions in the other link helped people when the KB doc didn't. could you try those too for me?

b noir, "I am still having a major problem with itunes" #15, 08:09am Sep 9, 2005 CDT

love, b

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Answer 8

Sep 20, 2005 1:36 PM in response to b noir

Hi b!
Sadly, neither bonjour service or mDNSResponder.exe is showing on my firewall. I appreciate the help, but i dont know what else to try! Do you have any other ideas?
xoxo
thanks

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Answer 9

Sep 21, 2005 1:23 PM in response to Dusan Pekovic

I had an idea...
If I uninstall my virus scan, firewall, and anti-spyware programs, i might be able to download itunes because the block i made would no longer exist since the firewall is uninstalled. After downloading itunes, i can reinstall the programs and i'd just not have any programs blocked or allowed! Before i do it, i want to see if anyone agrees with me or it's just a stupid idea
xoxo
thanks!

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Answer 10

b noir

Level 9

72,336 points

Sep 21, 2005 3:48 PM in response to Dusan Pekovic

hi Dusan!

I've been wondering about that too. had been thinking i might suggest it to people with really difficult Norton issues ...

I've had another thought, though.

we've been treating your 1920 like it's a standard Bonjour 1920/1921 ... which is why it's been really strange that
b no
technique has been working for you.

but on rare occasions, we would get 1921s on 4.9 installs. the way we used to get around those was to use one of the installshield tips and pointers on changing the DCOM settings. here's a case study:

Nick Cooper1, "Error 1921 Then Error 1603 (i am and administrator)", 10:21pm Aug 12, 2005 CDT

might be worth trying in your case. here is a link to the tip:

http://consumer.installshield.com/kb.asp?id=Q108324

keep us posted.

love, b

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Answer 11

Sep 23, 2005 4:04 PM in response to b noir

B noir...
I looked at the link that you gave me and i followed the instructions given. As far as i know, I was already set up the way I was supposed to according to the instructions, so that didn't work. I might just try deleting the firewall and other programs, i just dont know if that would disable all the allowed and blocked programs that i made, which is what i want. please reply!
xoxo
thank you thank you!

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Answer 12

toonz

Level 7

22,360 points

Sep 23, 2005 4:15 PM in response to Dusan Pekovic

Dusan,

This 1920 error should have been fixed with the 5.0.1 release of iTunes. Make sure you're trying to install 5.0.1, not 5.0

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Answer 13

Sep 23, 2005 5:57 PM in response to Dusan Pekovic

Oh my god! I FIXED IT!!!! I downloaded 5.0.1 and it worked. So much relief! Oh, thank you for everything! You were a HUGE help! Its soooo appreciated! Thank you thank you thank you!
xoxo
thanks!!!!!

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Answer 14

Sep 23, 2005 5:57 PM in response to toonz

Oh my god, thank you! that was a huge help, it solved my problem. I totally appreciate it! Thank you!
xoxo
thanks!!!!!

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