iTunes 5.01 will not WORK!

Question

Level 1

9 points

iTunes 5.01 will not WORK!

I have donwloaded the new itunes 5.01 and well the probelm keeps hapening... everytime i download the new "better" program and then restart the computer with none of the antivirus activated. every single time i click on the itunes in the desktop or from the applications list the same window alert opens everysingle time and says "iTunes has encountered a problem and needs to close, sorry for the inconveinence"... i dont know what to do know i have read other peoples problems but nothing works

Posted on Sep 20, 2005 7:51 PM

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Answer 1

StarDeb55

Level 6

19,695 points

Sep 20, 2005 7:53 PM in response to Joe Sanson

Joe, this is probably an issue with QuickTime since it's the playback software for iTunes. Please check on 2 things, what version of QT do you have & can you open QT & play music there?

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Answer 2

Sep 20, 2005 8:08 PM in response to StarDeb55

I am having the same exact problem! itunes was working great. Now it isn't. I will try the quick time thing you suggested.

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Answer 3

Joe Sanson Author

Level 1

9 points

Sep 22, 2005 5:39 PM in response to StarDeb55

thanks soooooo much that was it i didnt have the quicktime downloaded correctly thanks for what you have done to make my life soooo much better

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Answer 4

StarDeb55

Level 6

19,695 points

Sep 22, 2005 5:58 PM in response to Joe Sanson

Great, glad I could help! It's alway nice to see a happy ending!

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Answer 5

Sep 22, 2005 8:25 PM in response to StarDeb55

I like your symbol deb, NM is me. Think you can solve my problem? thanks if you can.. thanksanyway if you cant!!!

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Answer 6

StarDeb55

Level 6

19,695 points

Sep 22, 2005 8:42 PM in response to Classic ROCK

Classic, and your problem would be? Yes, I lived all of my life in Albuquerque until I moved to Arizona in 1987.

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Answer 7

Sep 24, 2005 12:04 AM in response to StarDeb55

Great lace, uh my problem is iv done everything for it 2 but i recieve SERVICE ERROR on my updater, 9-23, my other problem is i get amessage saying i need to reinstall 5.1 when i plug in my ipod... any ideas... i think iv done everything... but any suggestions could help.. thanks... and how did you get the symbol when its not a selection anyway...

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Answer 8

Sep 24, 2005 12:57 AM in response to Classic ROCK

I assume that "SERVICE ERROR" is from iPod Updater. If i'm right you need "iPod setup" because updater doesn't contain ipodservice inside (Updater is about 30+MB but iPodSetup is about 40+MB) when you try to use updater it will seek for iPodService and if you have not installed iPodSetup then you will see that message.

Latest iPodSetup I know is iPodSetup 2005-06-26 install this one first then run your updater.

Hope this will help

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Answer 9

StarDeb55

Level 6

19,695 points

Sep 24, 2005 10:13 AM in response to Classic ROCK

Classic, when you reach Level 3, you are allowed to pick a personal icon, that's why mine is not on the list of icon choices. Here is a link that should help with your service error.

http://docs.info.apple.com/article.html?artnum=93716

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Answer 10

WingNut

Level 1

0 points

Sep 24, 2005 12:22 PM in response to StarDeb55

I'm having the same problem. I've installed the iPod 9.23.2005 setup and have the new iTunes 5.0.1 installed. When I try to update the iPod I get the "iPod Service Error" every time. Also, iTunes returns the error "iPod software not installed correctly. Please reinstall iTunes...". I've reinstalled both several times and followed the instructions on artnum=93716 with no luck. Any other ideas or suggestions???

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Answer 11

Rd

Level 1

15 points

Sep 24, 2005 12:38 PM in response to Joe Sanson

I have sent this very problem to the WIZARDS at Apple and I keep getting links to sites that have NO relationship to the problem. I am thankful I ran into your discussion and will follow it....hopefully to resolution. Has there been a resolution? What is frustrating is there is NO error code. Just a reference to ITUNES.EXE

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Answer 12

Rd

Level 1

15 points

Sep 24, 2005 12:41 PM in response to StarDeb55

QT doesn't work in my case. In fact, I can not delete the icon from my home screen. I can delete it via the control panel (or so I think).

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Answer 13

Rd

Level 1

15 points

Sep 25, 2005 12:13 AM in response to Joe Sanson

I AM SORRY TO SAY THAT THIS AFTERNOON (AFTER ONE WEEK) I TOOK MY SHUFFLE AND ALL THE ACCESSORIES BACK TO IT'S PLACE OF PURCHASE AND RETURNED IT FOR "IN STORE CREDIT". I TURNED RIGHT AROUND AND BOUGHT A DIFFERENT BRAND ALL TOGETHER. NO SPECIAL SOFTWARE AND IT EVEN HOLDS MORE SONGS FOR LESS MONEY! I AM NOW FREE OF ITUNES AND I CAN LISTEN TO MY MUCSIC ONCE AGAIN!

BEST OF LUCK TO ALL OF YOU!

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Answer 14

Sep 25, 2005 6:14 PM in response to Napat Chalakornkosol

ok, where, or how do i download or get ipod setup???

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Answer 15

StarDeb55

Level 6

19,695 points

Sep 25, 2005 6:56 PM in response to Classic ROCK

Classic, if you are talking about the updater when you say "iPod setup", you can download it from the following link. Save it to your desktop, once the updater is downloaded you must open it & run it, connecting iPod only when asked.

http://www.apple.com/ipod/download/

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