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App install stuck in loop

5016 Views 8 Replies Latest reply: Jul 30, 2008 8:27 AM by Chris Geiger RSS
Bill Morgan2 Calculating status...
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Jul 14, 2008 5:21 PM
I downloaded an app (Diamond Twister) from the App Store via the iPhone. The download seemed to work ok, but when it tries to install, it gets about 2/3 of the way, stops, goes back to zero and tries to install again. It seems to be stuck in this install loop, and it's sucking the life out of my battery as well as tying up the phone. I have shut the phone down and restarted, but it just keeps on trying to install. I also tried re-downloading the app. Is there someway I can make it stop trying to install so I can get my iPhone back? Thanks.

Bill
  • DSA1 Level 1 Level 1 (95 points)
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    Jul 23, 2008 3:25 PM (in response to Bill Morgan2)
    Bill Morgan2 wrote:
    I sent an email to Gameloft regarding this problem and got an automated reply saying they would get back to me in 3 or 4 days. In the meantime, my iPhone is essentially useless. I would strongly recommend that no one download Diamond Twister (or probably any games from Gameloft) until they get this bug worked out.

    Bill



    This is occurring with apps from other vendors. It is an iPhone issue, not a particular game developers...
    Mac Pro Quad 11gb, Mac Book Pro, Mac OS X (10.5.4), iPhone 3g 16gb, iPhone EDGE 16&8gb, Video iPod 5th gen
  • karenclassic Calculating status...
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    Jul 23, 2008 4:28 PM (in response to Bill Morgan2)
    You may have tried this, but figure it's worth mentioning: Have you tried resetting the iPhone to stop the install loop?

    (To reset: Press and hold the Sleep/Wake button and the Home button at the same time for at least ten seconds, until the Apple logo appears.)
    16 GB black iPhone 3G, Windows Vista
  • jorie Calculating status...
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    Jul 26, 2008 5:57 PM (in response to Bill Morgan2)
    I have the same exact problem since douwnloading diamond twister. I wonder if it really is an iphone issue...Please keep us updated if you find any help. I am at a loss at this point. It is frustrating. I cannot do any sort of wireless install or update. It all has to go through itunes via usb since installing diamond twister.
    iphone, Windows XP Pro
  • Lowell Denning Calculating status...
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    Jul 27, 2008 4:02 PM (in response to Bill Morgan2)
    Mine does the same thing with only Diamond Twister. I redownloaded it three times. No difference. Nonstop install loop that cannot be broken. Rebooting the iPhone does not work to break the cycle. However, putting the phone into the undocumented Recovery Mode Does break the cycle, but you have to wait two hours while iTunes reinstalls all systems software and then recovers one of your designated backups. Then you have to manually reinstall apps to keep Diamond Twister from reinstalling. Turn off auto sync! I spent at least 8 hours going through every possibility before finding the recovery mode.

    Recovery mode is reached by doing the following:
    http://support.apple.com/kb/HT1808

    If not working either, try holding sleep and power buttons until the iPhone goes dark, then release the power button and hold the sleep button down for another ten seconds.
  • jorie Level 1 Level 1 (0 points)
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    Jul 27, 2008 8:07 PM (in response to Bill Morgan2)
    I have broken the install loop by doing the following:

    1. plugging the phone into my computer and syncing with itunes.
    2. Once in itunes I go to the app store amd find the app stuck in the loop.
    3. redownload through itunes
    4. Check ot uncheck the app on your phone sync list
    5. then sync the phone apps again.
    6. unplug the phone from the usb and then turn the phone off and on by holding the sleep button for about 3 sec. hold sleep button again to turn on.

    It is a pain, but it works until apple comes up with a fix (HINT HINT).
    iphone, Windows XP Pro
  • kurrupt_1 Calculating status...
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    Jul 29, 2008 10:13 AM (in response to jorie)
    ^ This work for me. Nice find!
    Windows Vista
  • Chris Geiger Calculating status...
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    Jul 30, 2008 8:27 AM (in response to jorie)
    This worked for me as well... Thanks!!!
    PowerBook G4, iMac G5, iPod 5G, nano and Shuffle (1G, 2G), iPhone 3G, Mac OS X (10.5.4)

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